Buyer cheated on me by canceling order after getting all work done.

[prajwalb231]

Hello Fiverr Team.
Please help me. dwillz This buyer placed an order with me on 11 september. He/She first message me that they wants this services as mentioned in screenshot. attached. I accept thire order and started working on it. Also developed all the services as mention in that message (screenshot attached.) But That buyer is expecting me to do extra task and I said them that I will do it don't worry. I'm not gonna charge for it. But He/she started arguing with me that you are not delivering work as mention. He/She also cancelled the order first but I denied. Because I have already worked a lot on there webiste. I have already putted my time and effort. But He/She trying to done extra work in same order. He/She is not listening me also. and Warned me that She will give Negative review to my profile if I will not gonna be do that work. I was ready to do that work But I would need time for it. But She was not listening anything from my side. She just want her order complete.
Finally second time she cancels the order and I accedently Accept it. Because the situation was very frustated and I was in shocked that she will give negative review. It is not good for any seller . We do hard work here. We earn penny by doing so much of work. But the buyer like this does this things. That is not fair.

Please help me with this matter. I have done her work as mentioned in message. But I didn't got anything instead of a warning , negative, review, disrespect from buyer. It's very disappointing for me and a lot of sellers like me.
Please go through this matter on Priority.
I'm expecting a good decision from you .
buyer name is "dwillz".

Thank You !

[shaamim]

Hi, You should contact Fiverr support with your valid proof. here you go: https://www.fiverr.com/support_tickets/selling-on-fiverr/orders/current-orders/issue-with-an-order/create-ticket

[rawque_gulia]

Her review says everything about your behavior. 

And if you come and say that she is lying then why should we believe you? Without knowing the full situation how can we trust any one party? It is not possible for us to comment anything on such situations. Even if you contact customer support, they won't help you because you were the one who "accepted" the cancellation request.

Anyway, sharing buyer information in screenshots or messages is not allowed and is against Fiverr's terms.

Edited September 17, 2023 by rawque_gulia

[atulcodex]

4 hours ago, rawque_gulia said:

Her review says everything about your behavior. 

And if you come and say that she is lying then why should we believe you? Without knowing the full situation how can we trust any one party? It is not possible for us to comment anything on such situations. Even if you contact customer support, they won't help you because you were the one who "accepted" the cancellation request.

Anyway, sharing buyer information in screenshots or messages is not allowed and is against Fiverr's terms.

Hey Rawque thank you 🙂