yella_arts Posted August 19, 2023 Share Posted August 19, 2023 Will my order still marked later after extension? My other was marked late already but I'm asking for extension from a customer. Still waiting for a reply 8 1 Link to comment Share on other sites More sharing options...
0 designer_luxury Posted August 20, 2023 Share Posted August 20, 2023 What do you mean by "extension"? 9 1 Link to comment Share on other sites More sharing options...
0 yella_arts Posted August 20, 2023 Author Share Posted August 20, 2023 4 hours ago, gooddata09 said: If the customer agrees to the extension and you update the order status accordingly, it should no longer be marked as late. Just make sure to communicate clearly with the customer and document the agreement. If you're still waiting for a reply, consider following up politely to ensure a response. Thank you! So I understand is, even though it was marked late, and the customer then gave a delivery date extension, it will no longer affect the "on time delivery stat"? 11 1 Link to comment Share on other sites More sharing options...
0 donnovan86 Posted August 20, 2023 Share Posted August 20, 2023 4 minutes ago, yella_arts said: So I understand is, even though it was marked late, and the customer then gave a delivery date extension, it will no longer affect the "on time delivery stat"? So if the customer accepts an extension, that sets a new delivery time. If you don't deliver on time according to the new deadline, then the order is late again and you will be penalized for a late order again. 15 1 1 Link to comment Share on other sites More sharing options...
0 webbitpro Posted August 20, 2023 Share Posted August 20, 2023 (edited) Before the late, you may request and send for the extension. But after being late order, if you extend.it will definitely little impact on order delivery rate..But don't worry, if you send extension request before the time ended..It will not impact indeed. Thank you. Edited August 20, 2023 by webbitpro 8 1 Link to comment Share on other sites More sharing options...
0 zuzana_mukumayi Posted August 26, 2023 Share Posted August 26, 2023 So you are saying that if we request the delivery extension BEFORE the original order delivery, even if the client doesnt respond to it, it will have no impact on our delivery rate? Is that somewhere in Fiverr policies? 7 1 Link to comment Share on other sites More sharing options...
0 kawsar_log Posted August 26, 2023 Share Posted August 26, 2023 If the buyer does not respond within two days, your extension request will be automatically approved! Does this happen? 10 1 Link to comment Share on other sites More sharing options...
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yella_arts
Will my order still marked later after extension? My other was marked late already but I'm asking for extension from a customer. Still waiting for a reply
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