premium_quality Posted July 22, 2014 Share Posted July 22, 2014 The buyer has bought one of my gig and has provided me the stuffs which is incomplete moreover which don’t fall under $5 and now when I am asking her about my actual requirements shes not responding.I’m unable to proceed without those stuff which is required at the very start process. I have sent her more than 10 messages in 3 days. Still no replies. How can I even cancel it mutually if she don’t respond me at all.I’m very new on fiverr and am going through a very bad phase! Link to comment Share on other sites More sharing options...
trevis24 Posted July 22, 2014 Share Posted July 22, 2014 The best thing would be to send a mutual cancellation request. Then the order will be cancelled automatically within 48 hours. Link to comment Share on other sites More sharing options...
logo_design_ace Posted July 22, 2014 Share Posted July 22, 2014 Yeah , as trevis says best solution is mutual cancelation.To do that if you don’t know , go to the order page , Then go to RESOLUTION CENTER and there you will have the option to request mutual cancelation. Link to comment Share on other sites More sharing options...
premium_quality Posted July 22, 2014 Author Share Posted July 22, 2014 Hi, yes I can see the mutual cancellation option, but I’ve read few comments that if the seller cancels the order before the buyer then it gets a bad remark a.k.a negative review on their profile. I’m afraid if anything happens so, as I am very new and have only few sales. Link to comment Share on other sites More sharing options...
kywong85 Posted July 22, 2014 Share Posted July 22, 2014 You have to send a mutual cancelation first. If not once the clocking show “late” then your buyer could cancel the order and leave a negative review on the gig page. Link to comment Share on other sites More sharing options...
premium_quality Posted July 22, 2014 Author Share Posted July 22, 2014 Reply to @kywong85: I’ve still 4 days left, but I’ve already sent a mutual cancellation request. What if she don’t respond to the request and don’t cancel it?I know that would affect my rating and would leave a negative feedback. I’m worried about that & thank you for helping. Link to comment Share on other sites More sharing options...
miacmht Posted July 22, 2014 Share Posted July 22, 2014 Reply to @premium_quality: in that case you can contact customer support. But I have to warn you they can be a bit slow. Link to comment Share on other sites More sharing options...
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