What to do when buyer is not responding?

[premium_quality]

The buyer has bought one of my gig and has provided me the stuffs which is incomplete moreover which don’t fall under $5 and now when I am asking her about my actual requirements shes not responding.



I’m unable to proceed without those stuff which is required at the very start process. I have sent her more than 10 messages in 3 days. Still no replies. How can I even cancel it mutually if she don’t respond me at all.



I’m very new on fiverr and am going through a very bad phase!

[trevis24]

The best thing would be to send a mutual cancellation request. Then the order will be cancelled automatically within 48 hours.

[logo_design_ace]

Yeah , as trevis says best solution is mutual cancelation.To do that if you don’t know , go to the order page , Then go to RESOLUTION CENTER and there you will have the option to request mutual cancelation.

[premium_quality]

Hi, yes I can see the mutual cancellation option, but I’ve read few comments that if the seller cancels the order before the buyer then it gets a bad remark a.k.a negative review on their profile. I’m afraid if anything happens so, as I am very new and have only few sales.

[kywong85]

You have to send a mutual cancelation first. If not once the clocking show “late” then your buyer could cancel the order and leave a negative review on the gig page.

[premium_quality]

Reply to @kywong85: I’ve still 4 days left, but I’ve already sent a mutual cancellation request. What if she don’t respond to the request and don’t cancel it?



I know that would affect my rating and would leave a negative feedback. I’m worried about that & thank you for helping.

[miacmht]

Reply to @premium_quality: in that case you can contact customer support. But I have to warn you they can be a bit slow.