msd_farid Posted June 5, 2023 Share Posted June 5, 2023 Hi all, Today I have to cancel an order with a buyer with a mutual agreement. He ordered my Angular gig but later he said 50% work will be of Ionic. Due to cancellation, my Order Completion Rate (OCR) dropped to 89%. What can I potentially do now to improve my OCR? 13 Link to comment Share on other sites More sharing options...
0 habibur_pro24 Posted June 5, 2023 Share Posted June 5, 2023 contact customer support and solved your problem 11 1 Link to comment Share on other sites More sharing options...
0 msd_farid Posted June 5, 2023 Author Share Posted June 5, 2023 (edited) @habibur_pro24 Fiverr says "In order to cancel an order without affecting your OCR, your buyer will need to cancel and order again from you within 14 days". If the buyer orders again will my Order Completion Rate (OCR) be back to 100%? Edited June 5, 2023 by msd_farid 12 Link to comment Share on other sites More sharing options...
0 ashanfernando93 Posted June 5, 2023 Share Posted June 5, 2023 You can contact customer support, They will solve your problem 10 Link to comment Share on other sites More sharing options...
0 grayprogrammerz Posted June 5, 2023 Share Posted June 5, 2023 3 hours ago, msd_farid said: If the buyer orders again will my Order Completion Rate (OCR) be back to 100%? No, not 100% but if same client orders again within 14 days, specific drop caused by that specific client would be removed 9 1 Link to comment Share on other sites More sharing options...
0 msd_farid Posted June 5, 2023 Author Share Posted June 5, 2023 @grayprogrammerz Thanks for your reply. That buyer will most probably give another order in the upcoming few days. I will update here if the OCR is raised again to 100%. 7 Link to comment Share on other sites More sharing options...
0 msd_farid Posted June 8, 2023 Author Share Posted June 8, 2023 @grayprogrammerz @ashanfernando93 @habibur_pro24 My Order completion Rate (OCR) raised back to 100% when the same buyer gave me another order within 14 days. Thanks for your valuable input. 5 Link to comment Share on other sites More sharing options...
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msd_farid
Hi all,
Today I have to cancel an order with a buyer with a mutual agreement. He ordered my Angular gig but later he said 50% work will be of Ionic. Due to cancellation, my Order Completion Rate (OCR) dropped to 89%.
What can I potentially do now to improve my OCR?
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