lilychinadancer Posted July 24, 2022 Share Posted July 24, 2022 HI, not sure if it's a right place to ask this question . But thanks anyway . I meat a problem with my iPhone 13 when I take video with it . I used a photo taking software in the SMS interface, ( As shown in the figure ) , when I approach my cell phone , as photo A , everything all right . But when I stay just a little far from my phone, there will be a dark shadow on my head , as photo B . Anyone knows what's problem with it ? How to fix it ? If you know any idea just let me know , thanks very very much 🙂 . Best regards from Lily . Link to comment Share on other sites More sharing options...
vickiespencer Posted July 24, 2022 Share Posted July 24, 2022 Hello, Lily, I do not have an answer. I only wanted to say hello. Link to comment Share on other sites More sharing options...
lilychinadancer Posted July 25, 2022 Author Share Posted July 25, 2022 8 hours ago, vickiespencer said: Hello, Lily, I do not have an answer. I only wanted to say hello. HI, vickiespencer , nice hear from you . I knew it maybe not a easy questions , haha . I tried to learn some new things those days , So I don't visit the forum often . How is your day going ? 🙂 Link to comment Share on other sites More sharing options...
vickiespencer Posted July 25, 2022 Share Posted July 25, 2022 Am doing well. I am happy to hear you are keeping busy. Link to comment Share on other sites More sharing options...
prosjs Posted July 25, 2022 Share Posted July 25, 2022 20 hours ago, lilychinadancer said: . But when I stay just a little far from my phone, there will be a dark shadow on my head , as photo It seems like a software problem. You should contact and send the query directly to the software dev team. Link to comment Share on other sites More sharing options...
asifhassanantue Posted July 25, 2022 Share Posted July 25, 2022 Hello Lily, it seems to be a software problem. You can reset the phone to check it's works. Thanks Link to comment Share on other sites More sharing options...
lilychinadancer Posted July 25, 2022 Author Share Posted July 25, 2022 2 hours ago, prosjs said: It seems like a software problem. You should contact and send the query directly to the software dev team. HI, thanks very much for prosjs for the reply . But I don't know how to contact the software dev team ? Because that software is in my phone SMS , I didn't download it on my own initiative . Link to comment Share on other sites More sharing options...
lilychinadancer Posted July 25, 2022 Author Share Posted July 25, 2022 32 minutes ago, asifhassanantue said: Hello Lily, it seems to be a software problem. You can reset the phone to check it's works. Thanks HI, thanks asifhassanantue for the reply . I will tried it soon and see how it works . Link to comment Share on other sites More sharing options...
lilychinadancer Posted July 25, 2022 Author Share Posted July 25, 2022 5 hours ago, vickiespencer said: Am doing well. I am happy to hear you are keeping busy. Yes, I always wants to learn some new things , because I need it to earn money , hahah ~😊 Link to comment Share on other sites More sharing options...
lilychinadancer Posted July 25, 2022 Author Share Posted July 25, 2022 1 hour ago, asifhassanantue said: Hello Lily, it seems to be a software problem. You can reset the phone to check it's works. Thanks HI, I just reset the phone, but still same problems Link to comment Share on other sites More sharing options...
asifhassanantue Posted July 25, 2022 Share Posted July 25, 2022 5 minutes ago, lilychinadancer said: HI, I just reset the phone, but still same problems I think in that case, you should go to service centre of Apple as I think it is beyond us what is really the problem is. Link to comment Share on other sites More sharing options...
lilychinadancer Posted July 25, 2022 Author Share Posted July 25, 2022 3 minutes ago, asifhassanantue said: I think in that case, you should go to service centre of Apple as I think it is beyond us what is really the problem is. Thank you , yes, I should try to find the way to contact them Link to comment Share on other sites More sharing options...
asifhassanantue Posted July 25, 2022 Share Posted July 25, 2022 1 hour ago, lilychinadancer said: Thank you , yes, I should try to find the way to contact them Always happy to help. I hope you will get the solution very soon. Link to comment Share on other sites More sharing options...
lilychinadancer Posted July 25, 2022 Author Share Posted July 25, 2022 2 hours ago, asifhassanantue said: Always happy to help. I hope you will get the solution very soon. I had called the Apple Technology Service Center today and told them the problems already, they will contact me back again after one more day , because they need time to do test to find out the idea to fix my problems . We will see what happen 🙂 Link to comment Share on other sites More sharing options...
vickieito Posted July 25, 2022 Share Posted July 25, 2022 On 7/24/2022 at 7:29 PM, lilychinadancer said: I used a photo taking software in the SMS interface, ( As shown in the figure ) , when I approach my cell phone , as photo A , everything all right . But when I stay just a little far from my phone, there will be a dark shadow on my head , as photo B . Anyone knows what's problem with it ? How to fix it ? If you know any idea just let me know , thanks very very much 🙂 . Best regards from Lily . Hi Lily, I'm not an iOS expert, but I did reach out to my friend Yoav who is good with Apple devices. Here's what he said: 1. You are using the iOS message app to create your Memoji. 2. The issue is caused by your background - when you move backwards, the iOS software is trying to compensate and remove the background behind you. It's doing a bad job. Unfortunately Yoav doesn't have a iPhone 13 to try this out on (and I'm an Android user), so this is his recommendation to you: Try using different backgrounds (a flat green one will work the best - you can use green paper or a green sheet as well). Hopefully this will solve your issue. If not, you can refer to these articles here (or wait until Apple support gets back with you). Good luck! 🙂 https://www.digitaltrends.com/mobile/how-to-make-a-memoji/ https://support.apple.com/en-us/HT208986 Link to comment Share on other sites More sharing options...
asifhassanantue Posted July 25, 2022 Share Posted July 25, 2022 1 hour ago, lilychinadancer said: I had called the Apple Technology Service Center today and told them the problems already, they will contact me back again after one more day , because they need time to do test to find out the idea to fix my problems . We will see what happen 🙂 Great. This is some kind of progress. Link to comment Share on other sites More sharing options...
lilychinadancer Posted July 26, 2022 Author Share Posted July 26, 2022 12 hours ago, vickieito said: Hi Lily, I'm not an iOS expert, but I did reach out to my friend Yoav who is good with Apple devices. Here's what he said: 1. You are using the iOS message app to create your Memoji. 2. The issue is caused by your background - when you move backwards, the iOS software is trying to compensate and remove the background behind you. It's doing a bad job. Unfortunately Yoav doesn't have a iPhone 13 to try this out on (and I'm an Android user), so this is his recommendation to you: Try using different backgrounds (a flat green one will work the best - you can use green paper or a green sheet as well). Hopefully this will solve your issue. If not, you can refer to these articles here (or wait until Apple support gets back with you). Good luck! 🙂 https://www.digitaltrends.com/mobile/how-to-make-a-memoji/ https://support.apple.com/en-us/HT208986 HI, thanks very much for Vickieito for the great help . About the backgrounds, few days ago , I already tried with some different backgrounds , on green screen , outdoor , and on the backgrounds as sample pictures here . Also tried with different face/animal face , still got this problem . And thank you for those links , I will spend time to reading them out . 🙂 Link to comment Share on other sites More sharing options...
lilychinadancer Posted July 26, 2022 Author Share Posted July 26, 2022 By the way , my Phone Model is iPhone 13 , and iSO 15.6 Link to comment Share on other sites More sharing options...
vickieito Posted July 26, 2022 Share Posted July 26, 2022 On 7/26/2022 at 12:27 AM, lilychinadancer said: I had called the Apple Technology Service Center today and told them the problems already, they will contact me back again after one more day , because they need time to do test to find out the idea to fix my problems . We will see what happen 🙂 Hi @lilychinadancer, Has Apple gotten back with you yet? I'm curious to see what their solution is! Link to comment Share on other sites More sharing options...
lilychinadancer Posted July 26, 2022 Author Share Posted July 26, 2022 10 minutes ago, vickieito said: Hi @lilychinadancer, Has Apple gotten back with you yet? I'm curious to see what their solution is! HI, I haven't get the call from Apple yet , maybe tomorrow afternoon , that's what they promised. They need time to use same type of mobile phone to check the problem first , and see if they also get the same problem or not , and then find out the idea to fix to me . I will continue to follow up this topic if I get a solution 🙂 Link to comment Share on other sites More sharing options...
lilychinadancer Posted July 27, 2022 Author Share Posted July 27, 2022 HI, again, vickieito . They had called me today , and ask me to send a sample video about how the problem looks like ( I had showed them pictures one day ago) , but they need more informations , also send them my phone " Diagnostic log" to their engineers ,they need time again to check the problem, and will contact me again next Tuesday . I asked whether they have used the same kind of phone for testing? They said different one, then I said if you use different one , how to know this kind of phone get the same problems ? ..... etc , how ever , I have to wait again for few more days ...... Link to comment Share on other sites More sharing options...
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