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order issue



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25 minutes ago, icstudiosvfx said:

one buyer is send me to order but it is not see in my account and he send me to order screenshots why its not see in my account please help me guys

If a buyer claims they have placed an order, but you can't see it in your account, there could be two reasons: 

a) a technical problem 

b) a buyer trying to scam you. 

Either way, you should create a ticket with Customer Support to figure it out. You can do so here: https://www.fiverr.com/support_tickets/

Also, make sure the buyer has submitted the requirements for the order. You could also try logging on from a different browser or PC, to see if the issue could be related to your browser cache. Alternatively, you can try deleting your browser cache. 

Here's instructions on how to do it in Chrome: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop


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