Order Completion Rate out of my control

[casestreetx]

Hello,

A client has accidentally purchased the wrong gig of mine. Consequently, I requested they cancel and order the correct gig. However, due to their mistake, my order completion has gone down by 8%. This is completely out of my control and something that is really frustrating.

How do I deal with this or stop this from happening?

[priyab468]

This happened to me recently, as well. You should speak to customer service. I took a screenshot and sent it to them along with an explanation, from there, they reviewed my profile and restored my analytics. They were very helpful. 

[anniejenkinson]

Hi, @priyab468is correct. If you write to Customer Support with a brief, factual message that attaches screenshots, and send a simple message, they can rectify your completion rate.

I'd recommend just sending:

'Hello Customer Support!

Attached, please find screenshots of communications from (buyer name) pertaining to Order Number (Number). The client mistakenly purchased the wrong gig and therefore, we have canceled. I would be grateful if you could please restore my 'Completion Rate' to 100%. The client intends to reorder/has reordered the correct gig from me.

I thank you very much for everything you do for sellers and buyers.

Best regards.'

[apalando_exp]

It has been the basic problem around many years and Fiverr have mutual understanding about it...

Contact support ahead of cancellation will prevent you from decrease in order rate completion 

Edited June 29, 2022 by apalando_exp
Misspelled

[ozan_erdi]

I have faced the almost exact problem before.

Some sort of glitch happened and the client couldnt pay to my custom offer, only after few minutes he paid 3 times for the same order. I Contacted the Customer support, said that there has been a mistake. They cancelled the extra 2 orders, gave his money back and it didint effect my completion rate.

You can easily solve it via customer support. They will handle it in a jiffy

Edited June 30, 2022 by ozan_erdi