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Everything posted by anniejenkinson

  1. You have just saved me from imploding, exploding–or possibly both. I had already messaged Customer Support to express my wrath, dismay, revulsion, repulsion, abhorrence and everything else disgusting. These buyer request notifications were destroying my focus and sanity. Thank you so much!
  2. I may be wrong as I have never had to do it, but it is my belief that customer support will cancel it for you if you make a request to CS instead. The buyer cannot force you to do more than was within the scope of your order agreement and it’s my understanding that you feel you have delivered what they asked for in the first instance, and you’d rather forego payment for the job than persist with an unreasonable buyer. Write to CS and politely ask if they can please effect a cancellation of this as you have delivered what the buyer ordered but they are unreasonably requesting more work and that you are uncomfortable to deliver this as it’s outwith the scope.
  3. I have been contacted many times by reputable and high-spending clients who asked me to choose the work I wanted from their site. This has been when they have operated as online publishers or article brokers and some of these companies have hundreds of pieces per day to offer for editing. This means it is better for freelancers to select the work they believe they can do best, instead of a client offering us work that may not be as well suited to other articles they have on their roster. Then if a client sees me doing a certain type of article repeatedly, they will usually offer me all of that work. There are many leading online publishers that work this way, by editors claiming preferred articles. The last one I worked for was netting me more than $5k a month just editing a few articles here and there, and they paid $75/hour. Of course, it still all has to be done via Fiverr, usually by batching the projects via custom orders. But there is no reason why these clients cannot allow you to select your own work. It is also essential to see their site so you get a feel for the tone of the brand and how each article will sit alongside others. A quick message to customer support has always given me permission to work with such clients in whatever way they wished.
  4. Me too. He would have looked so cute in his leathers. But getting a helmet to fit could be a problem.
  5. This is very confusing for you. I think if a buyer sent this to me, I would interpret it to mean that he is still checking the delivery that you sent and he is just worried that it will auto complete before he has checked that he’s satisfied. But he so far sees nothing to worry about. ‘Right now’ (in his words) he has not noticed any need for a revision but he has more checking to do before he feels able to sign it off. It may just be that he has misinterpreted some sort of message Fiverr has sent him, i.e. that he has gained the impression that it is fine to ‘request revision’ just to get himself more time to look at the delivery. I had a buyer who yesterday asked me whether I felt he should approve the delivery, and could I please tell him when to approve it. I was a bit taken aback too because nobody ever asked this before, and he also was a happy buyer who was still working through the delivery and he felt he was running out of time. I replied that when or whether he signs the job off is entirely his choice and that I do not wish to influence him in any way at all. He then signed it off. 🙂 I think there are some confusing Fiverr messages going to buyers right now.
  6. I would find ‘ily’ and a heart just as troubling! Creepy…!
  7. Hi Jesse, When signing up to a freelance platform, reading the TOS is not an ‘optional’ thing or something to do after joining; it is essential to do it beforr signing up! And it is something every seller must do unless they hope to encounter big problems! It would not make any sense to include this basic info in the Fiverr training course since sellers already should know it. If people fail to read TOS, there are so many other points that will catch them out, and the 20% commission is no more important a point than the rest of the TOS. Annie
  8. Surely, if things were that simple, you’d just do them yourself using these ‘easy’ and quick techniques? As another seller says, you get very low-end results by using free tools, and no doubt that is why you did not use them. I charge a couple of thousand dollars for some copy edits that I deliver, but someone could always say ‘I can do my editing for free on Grammarly!’ Yes, you can if you want the result to be a stinker… 🙂 Why spend time specifying jobs that you can so easily do yourself? Doesn’t it then end up ‘costing’ more in lost time? Does not make any sense and I feel that these jobs were not quite the quick and simple ones you portray. It is also strange to say that a seller behaved immaturely when you were slinging insults yourself. The ethnicity of the seller should not need to be mentioned either; it all leaves a bad taste. You also say the seller insulted you for declining his price–but it appears you insulted him first by suggesting he was taking advantage of people. I have never ended up in a mud-slinging chat with any buyer or seller, and no rude words have ever been sent my way or sent by me to a buyer. It’s just very strange behavior no matter who does it, and I think someone should be banned for doing so.
  9. Putting a video in the gig IS highly recommended by Fiverr and I can vouch for the fact it makes a big difference to my sales.
  10. Hi, it might be coincidence in that so many sellers of levels 2 and TS have noted a massive drop lately, and I am thinking it just happened to have coincided with your TS status elevation but would possibly have happened anyway. That doesn’t make things any better, I know as it’s utterly miserable–but be assured a mass of people have had exactly the same thing. Something very peculiar happened in March with the algorithm and I think we are all still trying to piece it together with lots of different theories about. I have been a Top Seller for a while now and I saw a big change too in March. It’s very hard to know what volume of business will come now, whereas prior to March, it was a constant upswing and I know exactly what changes would have what effect on my sales. Much of my new business now is from completely new, inexperienced buyers who are very hard to work with compared to the clientele I was accustomed to getting here, which gives me the impression Fiverr is running some not very targeted ads! I’m losing a lot of time trying to explain basics to buyers because they really do not know Fiverr or book authorship. I also had some bizarre requests for one of my gigs that did not fit the gig at all–goodness knows what was being advertised and pushed my way, but it had nothing to do with what my gig said that I offered. That resulted in me completely declining to quote for around 20 jobs in a week or so because they were way off what I do best. I could say a lot more about many other March peculiarities I have seen, but I find the best way to get back on top is just to carry on with working as hard as possible on delivering what is in my queue to the highest standard I can, and gradually, things are improving again. I really hope things get better for you real soon.
  11. Hi, In my view, your reply to the client’s review is unprofessional and is the one thing that will harm you. The one negative review left by the client would not have had a bad impact on how new clients see you–but your response to his review now shows you in a very bad light, as someone who makes excuses and won’t accept any responsibility or accept any criticisms. It is really sad you left that response because almost all buyers would have overlooked one bad review (which sounds completely authentic not at all fake). You had a mass of great reviews before that. In future, if someone leaves a negative review, stay calm and professional. More responses like the one you left for the buyer will seriously deter new potential buyers. Annie
  12. In readiness for receiving a first order, I would urge you to spend some time refreshing your English. It is quite good but despite this, you are using certain words inappropriately. If this kind of thing happens when you communicate with buyers, it could lead to misunderstandings and an appearance of being unprofessional. The two that stand out in your message are: ‘pacific tips’. You mean ‘specific’.and ‘I am very inpatient’. You mean ‘impatient’.An ‘inpatient’ is someone who has been admitted to hospital! 🙂 So, be careful not to use words that only sound like the one you wanted to write–it may have a totally different meaning and mistakes like this can soon make a mess of your score for communications. I wish you well though. I think you will get an order soon. But as others have said, try to be more competitive with your gigs so you have less competition. Annie
  13. I have never used a quick reply and love to send everything bespoke to every buyer. It does take a ton of time but I just believe the responses feel more personal, and that’s what I want to deliver. Most of my jobs are high value, however, so doing every small thing possible to instill trust is important right from the first message. Of course, I appreciate that the quick reply can be customized and still make a good impression but it just doesn’t cross my mind to be concerned about being ‘quick’ in responding to a buyer who wants to spend top dollar with me. 🙂 They deserve every second I can give them! If I dealt with a larger volume of buyers though, the quick reply method may well be essential. I only communicate with perhaps 30-45 buyers a month. Annie
  14. This is usually a problem caused by a weak internet connection, or if you spent too long writing a reply and your connection drops out (or is in the process of dropping out). Copy and save your message body that you have written so far in response, and refresh the page. Then paste, complete your message, and resend. Annie
  15. Agree, I have been told by a success manager (not my current one) that I ought to frequently reach out to past buyers to get more orders. I didn’t even want or need more orders… when I am at capacity, then I don’t care to chase more volume!
  16. I edited my comments again, debellen, as I thought of a few more things! Do drop me a message if you need more help–always happy to help a fellow ed! Every good wish…
  17. Hi debellen, I will have another look for your gig… 🙂 To contact CS, go to your profile picture… Then click on your photo. Toggle down to Help & Support. Choose ‘Seller’ > ‘Viewing Gig Statistics’ (though any header should bring you to the next bit, which is where you want to be!) > Then scroll to the very end of this page… and you will eventually find a green link that says: Have more questions? We’re here to help. Submit a request.’ And that will take you to the page where you can create a support ticket. Be sure to ask them to ensure the gig is ‘indexed’ since this is the term CS uses for the listing of a gig so it is searchable. EDITED to say: your gig does show if I search on the terms ‘better writer’ and ‘beta read’. The likelihood is that you are not getting seen yet because you are using very common search terms and the section is saturated with people offering the same. But eventually, you will climb and get seen. The search term ‘better writer’ brought you up on page 1–but isn’t especially useful because the chance of a buyer using this search term is slim, and ‘writer’ on its own would place the gig much lower. The search term ‘beta read’ only suggested you to me on page 19, because so many people use this term. It is a popular search term but you need to refine it to be more specific if you want to get seen. Think of what you would most like to beta read and try that. Keywords…are key! 🙂 For example, ‘I will beta read your fantasy or science fiction novel’ will get you seen more, since people will see it based on the terms ‘beta read’, ‘science fiction’, ‘fantasy’ and ‘novel’. Note that different buyers will get different results and they are also frequently rotated, but the fact you are not getting the impressions and clicks tells me you’re not choosing the best search terms. Also use your search tags wisely.
  18. Just in case you are still unsure… This means that your last warning was four days ago. So, you need to ensure you get no more Terms of Service warnings in the next 26 days if you wish to be eligible for the next level. Every day you do not receive a new warning, this score will rise by one day until it is back at 30/30. Ideally, do not put yourself in any position to pick up more warnings–ever–since these have a major effect on your likelihood of success on Fiverr. I’m fairly sure most good sellers maintain the constant score of 30/30 days without warnings and this is what you should aim for so that Fiverr has the confidence to keep displaying your gigs. So, be sure to conduct all your business in a very clean and compliant manner, ensuring you read the Terms of Service several times. Good luck! 🙂 Oh, and I just saw the message ‘no more replies on the post’ after I had posted, ha.
  19. Hi debellen, I am also an editor and I couldn’t find your gig when I searched by username. You’re absolutely sure it is indexed to show in a search? Googling a username would usually bring up all corresponding gigs. It is worth writing to Customer Support just to double-check that question, as sometimes, gigs are de-indexed while they wait for Support to authorize them. It cannot hurt to ask–even if it appears active–since you say there are no ‘hits’. Does that mean zero impressions or just no clicks? If you point me to your gig, I will see if I can help! Annie
  20. Totally agree. I was about to say the same! Taking over someone else’s thread… very rude indeed.
  21. I asked this question of my Seller Success Manager during a phone call last month and he said yes, I could do that. However, I specifically asked about creating a book that was about doing business on Fiverr. I suspect that the platform would not welcome a mass of book offers per se but will look at their suitability individually. ‘How to’ books and pre-made courses seem to be allowed if they fit with the concept of telling customers how to do X or Y, but I’d say offers that are only available on Fiverr might be better received than ones that are sold elsewhere. (This is supposition–not anything I have been told). In your position, I would send the course or book to CS as an attachment so they can decide based on the specifics of the product since it is unlikely to be a ‘one size fits all’ response.
  22. I have to say, I’d rather be called sister than ‘madam’! I would take no offence at all from being called sister. (Or brother, as a man). I would see it as a cultural thing. Working around the globe, I was called many things we don’t use in Western European culture and I enjoyed every difference. If someone called me ‘madam’… well, that has certain other connotations! : )
  23. If someone could tell you what is selling regularly in huge quantity, I don’t suppose you would say you offer it? Otherwise, it’s an irrelevant question. You offer what you offer. And hopefully, you won’t say you offer something in which you are untrained and inexperienced, simply because it is popular. So, forget what everyone else sells, and sell what YOU do best!
  24. I entirely agree with @markhallva – I would be extremely careful to only take what I can deliver myself. People are wanting to buy your services, not someone else’s, and if you are buying the same service for less than you charge yourself, the question is why they are cheaper. You should then end up spending a long time checking the quality of your supplier’s work in case it is lesser than your own. And if you’re going to be tied up doing that, then you might as well just do the work yourself and have the assurance that it fits your brand and offer. Some people do operate in teams here, and they do it very successfully, but they are highly experienced and I feel it takes a long time to get to that level and to be able to hire someone who will deliver as well as you do on your own. I have been copy editing here for 2.5 years and only now am I beginning to consider help from other editors. However, my first port of call was to employ someone who now works with me side by side in my office, every day–so that we truly are cohesive. I still only use him to double-check my own edits and would never give him a client’s job to complete. I still have room for a freelancer but it is very hard to find someone whose standards are high and whose work would still give me a good operating margin. That’s the issue. Good people cost good money–rightfully so! It is your name, your brand, that’s at stake–and clients deserve to get the name they think they are buying. So, as Mark said, if you are buying in services, you need to let the clients know. While there is nothing to stop you doing this on a practical level, you need 100% confidence that your supplier delivers exactly the same standard that you do, and that clients are happy with you using help. Best, Annie
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