Unsuitable or difference on earning

[rainicih]

Hello fiverr community, so today i just finish an order of $30 and if it is reduced by fiverr fees it should be $24 and in the order page, it clearly state i earn $24. But why in my pending clearence it says i only has $16 earning? that's mean i I lost $8 of my earnings. I visibly confuse. I did try to contact fiverr cs with the ticket system but they didn't respond. Is there any other way for me to contact the cs team? Thank you

[joyh97]

It can take 24 hours to hear back from CS. I would just be patient. I have never not had a response from them, sometimes it just takes a bit of time. 🙂

[rainicih]

8 minutes ago, joyh97 said:

It can take 24 hours to hear back from CS. I would just be patient. I have never not had a response from them, sometimes it just takes a bit of time. 🙂

ack sorry! i just freaking out! and it has been a day since i deliver the order i thought it just a misscalcution or some kind of bug at first but since it's been a day and the number didn't change i started to freak out :") this never happen to me before. Also i look up through the forum and there is no one encounter the same problem like me so i was wondering is this the system problem or any other factor

[joyh97]

No apologies needed, I completely understand and I'd be concerned too!! But I'm sure CS will provide an explanation or a solution soon, try not to worry too much. 🙂 Keep us updated with what happened, because it is a little strange!

[rainicih]

A little update,

The cs replied and they say they have forwarded the inquiry to the relevant team. I'm not sure how long it gonna takes but i will keep an update here when i got another replied><

[rainicih]

another update,

Hello! The issue is finally fixed! it finally show the correct income in my earning>< however, the remaining pending fund are calculated from today, not calculated together with previously held funds. Am i making sense? sorry for my bad english ;w;)

 

but the issue has been solve now. Thank you! ><

 

 

 

[smashradio]

24 minutes ago, rainicih said:

another update,

Hello! The issue is finally fixed! it finally show the correct income in my earning>< however, the remaining pending fund are calculated from today, not calculated together with previously held funds. Am i making sense? sorry for my bad english ;w;)

 

but the issue has been solve now. Thank you! ><

Just goes to show how important it is to always check your earnings to make sure the amounts are correct. 

Glad it got solved for you! 🙂