My main Gig denied. Reason: copyrighted image use. But: I am the full owner of my gig images. I have the source files as well. Need seniors Help.

[adeeladii]

Hello, My name is Malik Adeel, Level two seller and it's been almost five years that I am selling my services here on Fiverr as a graphic designer. So, I know the Fiverr rules and regulations better than any other.

I am also a premium member of Fiverr's SELLER PLUS program right now. When I was having a meeting with my success manager, He advises me to change the gig image and some keywords plus descriptions to get the better ranking in search results. So I did the same.

But unfortunately, the fiverr automatic gig image checking system got it wrong and denied my gig by giving me the reason that I am not the owner of gig image ( copy right issue ), which is totally not right.

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I have the Adobe Illustrator Source files of all of my gig images.

One more major thing is that I just change the color scheme and some text on the gig image ( otherwise basic infographic images in the gig image are the same as I'm using before for several months).

So, my question from seniors is there any chance if I can prove that I did not use any copy righted image and I have all the source file of my work then Can this is possible that I can get back my denied gig? Does anyone else here got back his/her denied gig back?

• I have attached the both gig images. The blueish one with my name written on it was being used on my gig before for almost one year or more. I make some changes in it and uploaded the reddish one which got flagged by fiverr.! I mean you can see that there is no chance that this can be copyrighted! Just look at both. How is that possible that one gig image is fine and other is copyrighted?

I read the fiverr TOS which says that:

• Gigs that are removed for violations are not eligible to be restored or edited.

But what if I can prove that I did not do any violation then is there any chance I can get back my main gig?

That was my main gig having 200 plus 5 star reviews on it. It was the only gig on which I was getting the orders!

I hope you understand.

Thanks,

Adeel

Edited May 19, 2022 by adeeladii
To prevent the confusion of attached images. I explained about them.

[mariashtelle1]

Reach out to support attaching your source files and also send an email to your SSM so he can overlook your support ticket 

 

PS you are not allowed to use fiverr logo on your gig images 

[mariashtelle1]

9 minutes ago, adeeladii said:

My question remains there, Is there anyone before got back denied gig? Because I heard rumors before that once fiverr denied the gig, it got permanently deleted? 

It depends. If you push hard enough and your SSM backs you up you might get it back. Otherwise CS will tell you that denied gigs can not be restored 

[adeeladii]

Thank you for responding. 

My question remains there, Is there anyone before got back denied gig? Because I heard rumors before that once fiverr denied the gig, it got permanently deleted? 

 

 

PS: Thank you for the advice, I am using the older gig image with fiverr for almost more then a years and never got any warnings But Now, once I got back my gig, I will remove the fiverr logo. I just want my most selling gig back!

Adeel,

[adeeladii]

50 minutes ago, mariashtelle1 said:

It depends. If you push hard enough and your SSM backs you up you might get it back. Otherwise CS will tell you that denied gigs can not be restored 

Yeah, I pushed little hard to Fiverr support system. But the real help came from SSM. I got my gig back, Finally!

 

Thank you so much for listening to me. May God Bless you.