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Writing a response to a cancellation request - pros vs cons
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hikatereynolds
Hi team, there's a few similar topics in the forums but I can't find a specific answer to this.
I've completed an order, followed the brief, but have had my first ever cancellation request. This is due to the buyer deciding that - despite me already supplying the work according to the brief, they don't want an Australian accent (which I clearly state in my gigs and profile that I am an Australian VO) after all.
So even though they have selected 'poor quality of work' their message is saying the work was fine, they have just had a change of mind. Infuriating.
But I have a feeling if I dispute it I'll be stung with a nasty review, which I'd rather avoid.
So - I've got a bee in my bonnet - is it worth, when accepting the cancellation ( it was a small order) to write a response, explaining my frustration (and explicitly tell them they are forbidden to use my voice... just in case this is a foil to get out of paying for it)? They can't write a review after the order has been cancelled, right?
Are there are repercussion from writing a polite, but strongly worded response?
Thanks!
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