Your buyer requested that we cancel this order. I hope you’re ok with this?

[hbconsultant]

Hello



A buyer ordered by mistake, and he asked to be canceled. What do you advise me “I accept or Decline”

[hbconsultant]

Reply to @bachas85: My “ORDERS CANCELLED” now increased from 5% to 8%. It is not logical

[ryangillam]

I always tell the customer to keep the order open until they have something they wish to order from me. 75% of the time they are willing to do that. Try that next time!

[hbconsultant]

Reply to @ryangillam: Thank you for the advice. I will try next time