northernlea Posted January 29, 2020 Share Posted January 29, 2020 Hi there, just completed my first project purchase as a buyer. The artist sent my options, revised them and everything was perfect. I completed the project and left feedback but I do not see where I can download the actual file he created? Just the PNG files are on the screen and they can not be used to actually work with. Any ideas what I’m doing wrong? 9 Link to comment Share on other sites More sharing options...
uk1000 Posted January 29, 2020 Share Posted January 29, 2020 Did the seller’s gig say source files would be included? eg. .psd or other format? If so, if they’re not shown on the order page in the delivered section (maybe refresh the page to double check?), send the seller a message asking for them. Give the seller time to respond (a day or 2) and if they still won’t send them and the gig/package says they are included you could contact support about it.Not all gigs/packages include the source files though. It will depend on what it says in the gig/package description. 11 Link to comment Share on other sites More sharing options...
misscrystal Posted January 29, 2020 Share Posted January 29, 2020 It’s the seller’s responsibility to get you the files. The seller should have sent downloadable files as a delivery on the order page. He or she can also put them in a link to dropbox where you can find them.Ask your seller where the files are. 6 Link to comment Share on other sites More sharing options...
oskars25 Posted January 29, 2020 Share Posted January 29, 2020 If gig says source file then yes, if not then you ordered wrong gig, ask for extra adjustments, but you will have to pay for it. 7 Link to comment Share on other sites More sharing options...
harrell23 Posted June 6, 2021 Share Posted June 6, 2021 It’s the seller’s responsibility to get you the files. The seller should have sent downloadable files as a delivery on the order page. He or she can also put them in a link to dropbox where you can find them.Ask your seller where the files are.My seller sent some files that are not downloadable. I noticed they all say 7 bytes when I go to download it. This pic below is what the non downloadable pics show up asimage828×1792 138 KBCan anyone tell me what is going on or why this is happening? And what my seller can do to fix it or me on the receiving end?? 7 Link to comment Share on other sites More sharing options...
jeeyongpark Posted March 17, 2023 Share Posted March 17, 2023 Friday March 17 2023, this is STILL a problem today. I contacted support and they said "this issue is not replicable on our end. Try clearing cookies and caches". I did that. And it still won't work. See proof >>> https://drive.google.com/drive/folders/15LrErVrXguiAgB5NlEe3-32YJm3NtWhB?usp=sharing 7 Link to comment Share on other sites More sharing options...
jeeyongpark Posted March 17, 2023 Share Posted March 17, 2023 It's not working in FireFox either. See screenshots. I cannot download my order and Fiverr's tech support is basically gaslighting me. 7 Link to comment Share on other sites More sharing options...
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