timir69 Posted October 21, 2019 Share Posted October 21, 2019 timir69Oct 21, 2:37 AM EDTHello there!Buyer are taking my work and asking that are not working in his system.Buyer also saying that my work is not playing his system, I resubmitted again its working in my system and my other friends system but buyer saying that is Fraud .still saying if his project destroyed then he will complain.I said i will refund and I have done over 300 buyer they never said like that.Please let me know what should I do.I never submitted fake or fraud work. I have all working source file and all the working file for the buyer.Please help me! Link to comment Share on other sites More sharing options...
mariashtelle1 Posted October 21, 2019 Share Posted October 21, 2019 I have no idea what kind of service you are providing as you didn’t mention this but you can ask your client to record a video and send it to you so you could try to figure out what’s going wrong. 4 Link to comment Share on other sites More sharing options...
timir69 Posted October 21, 2019 Author Share Posted October 21, 2019 I have no idea what kind of service you are providing as you didn’t mention this but you can ask your client to record a video and send it to you so you could try to figure out what’s going wrong.I m providing gif animation.you can see this is working here properly! Link to comment Share on other sites More sharing options...
shivamsuthar Posted October 21, 2019 Share Posted October 21, 2019 See, this happens.Tell him that you’ll guide him on a ■■■■■ call then share screen.People do threaten us for refund but use all ways.Make sure you record the screen. 1 Link to comment Share on other sites More sharing options...
mariashtelle1 Posted October 21, 2019 Share Posted October 21, 2019 I m providing gif animation.you can see this is working here properly!03.gif2000×2000 3.98 MB 04.gif800×533 460 KBYou don’t know how he is saving your animation. It might be working on your side but he might be doing something wrong. That’s why if you want to make sure and help him you should ask him to record a video.If there is really a problem he will make a video for you and if he is trying to scam you then he will find excuses not to do it.you’ll guide him on a ■■■■■ call then share screen.This might get him banned and not everyone will agree to share a screen for a privacy reasons. 2 Link to comment Share on other sites More sharing options...
colorify_design Posted October 21, 2019 Share Posted October 21, 2019 You can create a video how to download this “gif file” and also how to save this file. And also open the gif file in the video. I mean record full process in a video then share with your clients. Link to comment Share on other sites More sharing options...
timir69 Posted October 21, 2019 Author Share Posted October 21, 2019 You don’t know how he is saving your animation. It might be working on your side but he might be doing something wrong. That’s why if you want to make sure and help him you should ask him to record a video.If there is really a problem he will make a video for you and if he is trying to scam you then he will find excuses not to do it.you’ll guide him on a ■■■■■ call then share screen.This might get him banned and not everyone will agree to share a screen for a privacy reasons.exactly he is not saving or his system has any problem with it. Link to comment Share on other sites More sharing options...
mariashtelle1 Posted October 21, 2019 Share Posted October 21, 2019 exactly he is not saving or his system has any problem with it.It’s all up to you and your communication skills. You can take my advice or you can just keep arguing with a client that it’s working on your side as you are currently doing it. 3 Link to comment Share on other sites More sharing options...
timir69 Posted October 21, 2019 Author Share Posted October 21, 2019 It’s all up to you and your communication skills. You can take my advice or you can just keep arguing with a client that it’s working on your side as you are currently doing it.I asked me several time Link to comment Share on other sites More sharing options...
cyaxrex Posted October 21, 2019 Share Posted October 21, 2019 A lot of image viewer programs don’t display animations in gifs. Explain that their gif will be animated online when they upload it to social media, etc. Make sure to send a .gif and .mp4 version of your gif also.I just did exactly this with an order myself: 3 Link to comment Share on other sites More sharing options...
timir69 Posted October 21, 2019 Author Share Posted October 21, 2019 A lot of image viewer programs don’t display animations in gifs. Explain that their gif will be animated online when they upload it to social media, etc. Make sure to send a .gif and .mp4 version of your gif also.I just did exactly this with an order myself:Screenshot at 2019-10-21 09-40-01.png722×592 102 KByes I did submitted all the working file and source file too. but client don’t know about much Link to comment Share on other sites More sharing options...
mariashtelle1 Posted October 21, 2019 Share Posted October 21, 2019 yes I did submitted all the working file and source file too. but client don’t know about muchI did submitted all the working fileI have a feeling that you are not going to follow any of our advices here.But just to sum up: it’s not about you sending all the files it’s about your communication and ability to explain how to use those files. 3 Link to comment Share on other sites More sharing options...
timir69 Posted October 21, 2019 Author Share Posted October 21, 2019 I did submitted all the working fileI have a feeling that you are not going to follow any of our advices here.But just to sum up: it’s not about you sending all the files it’s about your communication and ability to explain how to use those files.yes I did explain everything to client. i have explained that how gif work but client also trying to copy the gif into the word doc file 😦 …I m very disappointed about the client he is not listening what I m explaining to himself. Link to comment Share on other sites More sharing options...
solow13 Posted October 21, 2019 Share Posted October 21, 2019 Show proof that your files are working. 1 Link to comment Share on other sites More sharing options...
timir69 Posted October 21, 2019 Author Share Posted October 21, 2019 Show proof that your files are working.yes I did, also customer support saying thats working. Link to comment Share on other sites More sharing options...
solow13 Posted October 21, 2019 Share Posted October 21, 2019 yes I did, also customer support saying thats working.Then you have completed your job! 1 Link to comment Share on other sites More sharing options...
timir69 Posted October 21, 2019 Author Share Posted October 21, 2019 see the attached file what client said to me! Link to comment Share on other sites More sharing options...
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