CS cancelled an order and refunded a customer after customer admitted it was a quality delivery!

[deepthoughtsmed]

CS cancelled an order and refunded a customer after customer admitted it was a quality delivery!

Even though in messages she ADMITTED to the product being high quality, she she requested to cancel the order. I declined because why should I not be paid for a job well done? So Fiverr ultimately obliged and of course this has hurt my SEO and my sales have dropped as a result. How can they do this? How is this fair? I delivered a product and it was time consuming and now I don’t get compensated because someone decided even though it was good, they didn’t want to pay for is and Fiverr thinks that’s fair?! Has this happened to anyone else?

[vickiespencer]

If the buyer is no longer on Fiverr, perhaps it was a Paypal or credit card chargeback? Fiverr has no control over them. However, I have heard that Fiverr has gotten some of their money back in these cases.

[solow13]

Move on and don’t think about it, unfortunately there are ‘buyers’ that use this method to get free work.

[aishi168]

its Unfair, i am facing some problem before

[misscrystal]

If the buyer no longer has an account on fiverr it was a Paypal chargeback and CS might be able to help you with that.
Even if CS cancelled it, you could message CS and ask why it was refunded.

[vickiespencer]

This was posted today. So, if your order was a chargeback there is hope.

I just want to say a big thank you to the Trust & Safety team on Fiverr. Never in a million years did I actually think a case like this would go in my favor. Here’s the deal. A guy contacted me to write a book. He provided a detailed outline via a voice note and when I went through it, I hinted that it would require a lot more words than he was willing to pay for. His outline included things like energy healing, entrepreneurship, motivation, mind-control, mind exercises, healthy living, laws o…