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CS cancelled an order and refunded a customer after customer admitted it was a quality delivery!


deepthoughtsmed

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CS cancelled an order and refunded a customer after customer admitted it was a quality delivery!

Even though in messages she ADMITTED to the product being high quality, she she requested to cancel the order. I declined because why should I not be paid for a job well done? So Fiverr ultimately obliged and of course this has hurt my SEO and my sales have dropped as a result. How can they do this? How is this fair? I delivered a product and it was time consuming and now I don’t get compensated because someone decided even though it was good, they didn’t want to pay for is and Fiverr thinks that’s fair?! Has this happened to anyone else?

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This was posted today. So, if your order was a chargeback there is hope.

I just want to say a big thank you to the Trust & Safety team on Fiverr. Never in a million years did I actually think a case like this would go in my favor. Here’s the deal. A guy contacted me to write a book. He provided a detailed outline via a voice note and when I went through it, I hinted that it would require a lot more words than he was willing to pay for. His outline included things like energy healing, entrepreneurship, motivation, mind-control, mind exercises, healthy living, laws o…
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