Fiver just Removed 90% of our Gigs!

[audiovision]

We have been successfully selling gigs on Fiverr for more than a year and half. Our company is called AudioVision and solely creates Audio Visualisations. We have been selling well and had a quite a few of our gigs in the best sellers list, as well as having hundreds of positive reviews. We submitted an entirely new gig, not copied from anyone, not a copy or similar to anything else we sell, and Fiverr decided to remove 9 of our other Gigs and leave one behind, stating our gigs were too similar. We have been selling these for a long time and had these gigs and their preview videos approved countless times before. I have been trying to explain this to Fiverr customer services for the last day and half. We kept getting the same response, ignoring all our questions as we searched for real answers. We finally made it through to the Team Leader who told us our titles were too similar so they had been removed with no hope of restoring them, that’s it, all data lost, all reviews gone, no access to them, nothing. We have gone from top in the search for visualizers to non existent. We feel utterly lost and helpless. Has anyone else experienced this? Attaching 4 of our gig images as a comparison

[graphicsuneed]

@audiovision I am very worried about this matter. 😟

[mariashtelle1]

Unfortunately if you were providing the same service on all your gigs then that was violation of TOS (even if gigs had different images)

Your reviews are not lost. Even though gigs got removed reviews are still visible on your profile.

[misscrystal]

Did you have two titled “Artist Track”? And one called Artist Name and one called Artist Song?

As was mentioned if they all provided the same thing this would not be allowed, however I’m still sorry this happened to you.

It looks like you had the same basic gig, done several times with minimally changed graphics and titles.

[xuntes]

We have been successfully selling gigs on Fiverr for more than a year and half. Our company is called AudioVision and solely creates Audio Visualisations. We have been selling well and had a quite a few of our gigs in the best sellers list, as well as having hundreds of positive reviews. We submitted an entirely new gig, not copied from anyone, not a copy or similar to anything else we sell, and Fiverr decided to remove 9 of our other Gigs and leave one behind, stating our gigs were too similar. We have been selling these for a long time and had these gigs and their preview videos approved countless times before. I have been trying to explain this to Fiverr customer services for the last day and half. We kept getting the same response, ignoring all our questions as we searched for real answers. We finally made it through to the Team Leader who told us our titles were too similar so they had been removed with no hope of restoring them, that’s it, all data lost, all reviews gone, no access to them, nothing. We have gone from top in the search for visualizers to non existent. We feel utterly lost and helpless. Has anyone else experienced this? Attaching 4 of our gig images as a comparison

Comparison.jpg1790×1008 523 KB

We have been successfully selling gigs on Fiverr for more than a year and half. Our company is called AudioVision and solely creates Audio Visualisations. We have been selling well and had a quite a few of our gigs in the best sellers list, as well as having hundreds of positive reviews. We submitted an entirely new gig, not copied from anyone, not a copy or similar to anything else we sell, and Fiverr decided to remove 9 of our other Gigs and leave one behind, stating our gigs were too similar. We have been selling these for a long time and had these gigs and their preview videos approved countless times before. I have been trying to explain this to Fiverr customer services for the last day and half. We kept getting the same response, ignoring all our questions as we searched for real answers. We finally made it through to the Team Leader who told us our titles were too similar so they had been removed with no hope of restoring them, that’s it, all data lost, all reviews gone, no access to them, nothing. We have gone from top in the search for visualizers to non existent. We feel utterly lost and helpless. Has anyone else experienced this? Attaching 4 of our gig images as a comparison

Maybe you should read Terms of Service before providing similar gig.

Using more than 1 gig to deliver the same/similar service is not allowed by fiverr

[audiovision]

Thanks for replies. We understand this now, but nearly every other profile we have clicked on selling audio visualizers (and other services) have the same thing (Not going to post here, just search). Some of them have almost identical images too. Just frustrated because how on earth do we combine 10 and what had planned to be 20 visualizers into 1 gig. Each gig video is at least 20 seconds to show how it reacts. That’s 200-400 seconds of preview video right there depending on our gig amount, so we now have to find a way to fit that into 75 seconds and we can only add three images to the gallery. That’s insane! The customer also has to keep track of a number or a name and choose it themselves, no offence to the customers but mistakes are going to happen all the time doing it this way. And to top it off it takes our gig amount down to 1. Doesn’t exactly look great to new customers, Audio visualizers is our whole company and we don’t want to or need to offer other services. Guess that is us leaving Fiverr…

[catwriter]

Thanks for replies. We understand this now, but nearly every other profile we have clicked on selling audio visualizers (and other services) have the same thing (Not going to post here, just search). Some of them have almost identical images too. Just frustrated because how on earth do we combine 10 and what had planned to be 20 visualizers into 1 gig. Each gig video is at least 20 seconds to show how it reacts. That’s 200-400 seconds of preview video right there depending on our gig amount, so we now have to find a way to fit that into 75 seconds and we can only add three images to the gallery. That’s insane! The customer also has to keep track of a number or a name and choose it themselves, no offence to the customers but mistakes are going to happen all the time doing it this way. And to top it off it takes our gig amount down to 1. Doesn’t exactly look great to new customers, Audio visualizers is our whole company and we don’t want to or need to offer other services. Guess that is us leaving Fiverr…

Please correct me if I’m wrong: those visualizers are templates, right?

If yes, perhaps you would be allowed to create new gigs similar to the old ones, if you:

1. Write different gig descriptions for each gig
2. Explain in the title and the description that you will make visualizers from (Template Name) template, or something similar that would immediately show that, while your gigs are similar, they’re offering different visualizers.

[audiovision]

Please correct me if I’m wrong: those visualizers are templates, right?

If yes, perhaps you would be allowed to create new gigs similar to the old ones, if you:

1. Write different gig descriptions for each gig
2. Explain in the title and the description that you will make visualizers from (Template Name) template, or something similar that would immediately show that, while your gigs are similar, they’re offering different visualizers.

Hi, yes they are templates we designed. I completely agree with you and if they had explained this and allowed us to access the gigs we could have done this, but they have been removed. Uploading them again means we start over with search indexing, reviews and ratings per gig. Regardless of if people keep writing we keep our reviews and ratings, yes we do for the profile, but not for the gigs. Seems ludicrous to us, the videos sell themselves even without writing anything.

[catwriter]

Hi, yes they are templates we designed. I completely agree with you and if they had explained this and allowed us to access the gigs we could have done this, but they have been removed. Uploading them again means we start over with search indexing, reviews and ratings per gig. Regardless of if people keep writing we keep our reviews and ratings, yes we do for the profile, but not for the gigs. Seems ludicrous to us, the videos sell themselves even without writing anything.

Uploading them again means we start over with search indexing, reviews and ratings per gig

True, but if you’ve done it once, you can do it again. If your gigs were good enough to get to the top, they’ll get to the top again, and it’s not like you had hundreds of reviews for each gig. You can even explain in the gig description that the old gigs with reviews were removed because of a misunderstanding.

the videos sell themselves

The videos you’d upload would be the same, so, if they were selling, they will probably sell again.

[audiovision]

Uploading them again means we start over with search indexing, reviews and ratings per gig

True, but if you’ve done it once, you can do it again. If your gigs were good enough to get to the top, they’ll get to the top again, and it’s not like you had hundreds of reviews for each gig. You can even explain in the gig description that the old gigs with reviews were removed because of a misunderstanding.

the videos sell themselves

The videos you’d upload would be the same, so, if they were selling, they will probably sell again.

Thanks @ catwriter it’s a good point. I think for us it’s just they way it was handled, no options, no warning and lets not forget these gigs passed content control multiple times over the last year. They could have given us a simple choice and been nice about it… We are done with Fiverr

[audiovision]

Also misscrystal if you think that is minimally changed graphics then I suggest you go for an eye test.