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Suddenly 2% reduce my order completion rate


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sarahdesigns671 explained it best on this post.

My order completion rate is dropping without no reason. I had 1 order cancelled and that happened due to the buyer could not explain what he wanted. Upon cancellation, the rate dropped from 100% to 92% and after that I didn’t get any order cancelled but my order completion rate is dropping and have reached to 83%. I am trying to contact support but I didn’t find a catagory for this issue in the drop down list. Can somebody tell me what is happening and how can I stop this? Thanks!
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