A completed gig with 5 star feedback was cancelled without resolution opened!

[fireball003]

Hi,
Just about an hour ago I found out that fiverr have cancelled a gig that was completes and rated 5 star by the client. The most horrifying part is that they didn’t care to open a resolution! Does that mean I don’t have any right to defend myself?

The story behind this issue is- one heck of a client wanted me to build a custom server. I spent 5-6 working hours building that for the client. we discussed and he accepted the project, and gave ratings as well. The interesting part started when he started asking questions for the next steps. He was expecting me to do everything for him as support, but without pay. I solved few issues, and when I realized that he was expecting me to be his support cow forever, I refused to do anything out of the scope of my work and asked him to pay for the service. That’s when he folded and complained to fiverr support, probably asking for refund. Within less than 24 hours, and without any consultation or asking my point of view, fiverr support team cancelled my done project!

What is going on here? We don’t have any rights to defend ourselves as sellers?

Lightshot

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Captured with Lightshot

[lenasemenkova]

You should remove the buyer’s name from the screenshot. It’s against the forum’s rules.

I don’t think you can do anything except blocking the buyer. I am seriously shocked at how often these kinds of cancellations happen (and it’s a top buyer who’s doing this, too).

[fireball003]

You should remove the buyer’s name from the screenshot. It’s against the forum’s rules.

I don’t think you can do anything except blocking the buyer. I am seriously shocked at how often these kinds of cancellations happen (and it’s a top buyer who’s doing this, too).

Thanks! I have removed the conversation as I cannot waste any more time editing buyers name in the screenshots.

He is a top buyer, not a fresher , so he was confident what he was getting into. I am sure there are so many leeches getting their jobs done tricking the sellers and fiverr is hardly doing anything about it.

[alifstyle]

Thanks! I have removed the conversation as I cannot waste any more time editing buyers name in the screenshots.

He is a top buyer, not a fresher , so he was confident what he was getting into. I am sure there are so many leeches getting their jobs done tricking the sellers and fiverr is hardly doing anything about it.

May I know… do you get your money back or not?

I also face same problem with you and already ask Fiverr customer support a few hours a go.

At this moment… I curious if we can get our $ back or not.

This situation also effected our rating.

[lenasemenkova]

May I know… do you get your money back or not?

I also face same problem with you and already ask Fiverr customer support a few hours a go.

At this moment… I curious if we can get our $ back or not.

This situation also effected our rating.

From what read, there is a relatively good chance you do get your money back but the larger the order the lesser the chance becomes. $40 = good chance, $500 = close to impossible.

But yes, please do let us know, OP. I’m curious as well.

[alifstyle]

May I know… do you get your money back or not?

I also face same problem with you and already ask Fiverr customer support a few hours a go.

At this moment… I curious if we can get our $ back or not.

This situation also effected our rating.

I corrected my last sentence about rating. This situation NOT Affected my rating after I asking to CS.

Now just waiting to get my Payment back. Will update here later.

[fireball003]

I corrected my last sentence about rating. This situation NOT Affected my rating after I asking to CS.

Now just waiting to get my Payment back. Will update here later.

No, fiverr did not give the money back. I hope that you get back yours, though practically the chance is slim.

Since fiverr didn’t bother asking me to defend myself before cancelling my paid and rated order, I concluded that the lesson was learned. I do not take orders from risky clients with vague requirements since then. I am also growing my business out of fiverr by offering my services through my own website, and I am doing good so far.