Fiverr canceled a delivered 5* order and Customer Services doesn't reply. What can I do to get a response?

[rubiabel1]

Hi everyone,

I need some help from the Forum as Fiverr Customer Service doesn’t seem willing to help me. Almost two weeks ago, one of my clients ordered a gig. He is new on Fiverr and he was not sure whether he had processed one order or two. He was pretty sure that he had paid twice for the same order, although I only received a single order. I recommended him to contact customer service to check if he had paid twice for the same order. I went ahead and delivered the order. I received a five star review from the client. Two or three days later, Fiverr canceled my order and payment without any explanation. I have written twice to customer service and waited for almost two weeks… no answer. Could anyone suggest me what to do in this case, please?

Thanks!!!

[simsonbaroi]

Fiverr Customer Support normally takes up to 24 hours ( Own Experience). So if you should wait for customer support. Thanks

[jonbaas]

We cannot help you resolve this here on the forum. We are not Customer Support. As much as you may not like it, you will have to be patient with Customer Support and follow their instructions.