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Hello all, I have been experiencing an issue with my gigs on Fiverr. When I open Fiverr, My gigs start to show in the online filter. But after some time gigs disappear from the online filter even if I'm online and Refreshing the Fiverr. I've been facing this issue for a long time. so I decided to ask this from the community. Please let me know if there is any fix for this issue. Thanks in advance!!!

I am still active on Fiverr but my gig does not show online when I filter "online Now" How can I solve this problem?

How to use AI for proofreading, according to Fiverr: AI Educational Article for Sellers - Proofreading & Editing (fiverr.com) It's obviously written with a ton of AI tools and then "enhanced" to make it pass AI detectors. Either that, or the author is just really into fancy buzzwords and too confident in himself. He shouldn't be, when he can't even spell cliché with the correct accent. The article lacks proper spacing between paragraphs. And even ChatGPT knew that "&" is clunky. Some proofreader. Maybe he should have used AI. 🙂

My gig is not getting rank. Please advise me senior.

Sellers need to have the ability to block abusive buyers. Blocking an abusive buyer was our only form of protection and painless way to avoid unwanted experiences. Please reconsider your decision to remove this essential option.

i am working a wordpress website project during working a face technical issue on website i approach client to give me acess but he did not give me acess details what i have to do now

Your seller had a week, and you decided to cancel the order after just five days without first reaching out to see what was up? Sounds like there might be more to your story. I don’t sell web design on Fiverr myself, but I do know a thing or two about it from running my own agency. If I set a deadline, I expect my clients to respect that agreement too. Maybe I planned to start working on your project on day five because of other commitments? We could use a few more details to better understand why you jumped to cancel. Then you mention your seller deleted the theme and collections. Did you create that theme, or did you hand it over for the seller to use? Or was it all on the seller? Did they set up your collection, or did you? Because, if you cancel, you definitely lose any right to use whatever the seller has produced, just like the terms specify. Next, you’re talking about "retribution" as if this is some epic playground squabble. Maybe taking a more mature approach could be beneficial. Here’s what I recommend: Open a support ticket and explain your situation, hopefully clearer than you did to us. Wait and see what the support team has to say. I understand your frustration, but going on some kind of revenge mission because you canceled an order two days early doesn’t seem all that constructive.

Another one of the "golden sellers" on Fiverr are leaving. She'll remain nameless, but she did post a rather interesting Youtube video about why. It seems she’s had her fill and is ditching Fiverr for many of the same reasons echoed by other sellers here on the forum, including yours truly. For the record, I’m not quitting Fiverr. Despite its flaws, I believe it still has a lot to offer me as a freelancer. However, Fiverr’s struggle to retain real pro's is becoming glaringly obvious, when multiple million-dollar sellers are leaving. A sticking point for many is their 20% commission. Personally, I just factor this into my rates, but others argue that it’s steep compared to fees on other platforms. In her YouTube video, she also spoke on how Fiverr penalizes sellers for taking breaks. Although Fiverr claims to have adressed this, the reality is that sellers often see a drop in their business, even after taking just a weekend off. Speaking of which, the platform’s gamified tyranny is pretty much a slap in the face during times when the conversation around freelancer wellness is louder than ever. She also speaks on having experienced burnout, a common issue among Fiverr sellers, whether it's due to demanding buyers, incessant work, the pressure to always be on-call, or Fiverr’s relentless gamification of everything. Like sharks, if we take a break and stop swimming, we die. Many are buckling under these strains, and Fiverr is exacerbating the problem. No, the solution is not to regurgitate AI-generated nonsense about caring, or arranging a low rent webinar about dealing with the stress you caused. “I think of Fiverr as training wheels for a freelancer,” was a quote from her video that got stuck with me. Is that all it is, or can established pro's genuinely thrive and expand a business on Fiverr? Is the stress worth it? And what could Fiverr do to alleviate this pressure and support its established freelancers? Because their current strategy of doubling down on undisclosed AI-generated garbage, feigning transparency, and putting established professionals through a grinder that can kill your business on a whim, is not it.

Believe it or not, Fiverr made my dream come true. I picked up my first instrument (guitar) when I was 7 years old, and studied with youtube and learnt from my older friends who were such good instrumentists. Later, I've picked up on piano as well, but I never had the chance to convince my parents to follow a musical school, and had to do it on my own. When I was in highschool, I got myself a copy of Ableton (which is a digital audio workstation) with the allowance money. Since then, I've experimented with producing music for myself, but never had the guts to release anything. The signs were there, but I always hesitated to pursue my dream of composing music for a living. Then, in University, I graduated Law School, and practised law, as a legal advisor for 4 years. The only constant in my life so far, was producing music and experimenting with music and sound design. In 2021, I've enrolled myself in a music production course, and realised that my level was quite advanced, eventhought I was self-taught. That gave me the courage to concieve the idea of maybe I can make some pocket-money out of this in my spare time. Therefore, in October 2022, I've found Fiverr and it's business model of Gigs, and decided to try it out. At the time, I asked my cousin for help, since he knew much more about sales and marketing, and also we were not looking for a quick cash grab. I was in charge of composing and producing the music, and he was in charge of sales & marketing. We found our niche of Video Game Music, since we are avid gamers, and the time spent playing videogames served well on my side, knowing how the music enhances different events and feelings that the game should express, and on his side it helped a lot when briefing with the customers, knowing what questions to ask. We even had some excel sheets with essential questions and flavour questions. We were very organised, and treated freelancing here as a very serious business. We analyzed our competition, learnt a lot from them, and created our first Gig which was priced, of course, at 5$. We've got 3 orders in the first 2 weeks (which was crazy if you think about it), and after that it was radio silence until January. In January we got another order, and things slowly picked up, and by March 2023, we were having around 15 orders/month on average. Then, we hit a brick wall, and decided to create our second gig, third gig and so on, and improve our first one to scale it as much as possible. From April 2023, it really started growing and the orders were quite constant. Unfortunately, in late May 2023, my cousin left since he had to focus on University studies, and there I was, having to learn the ropes of sales and marketing (which I never wanted to do, but I had to do it). By July 2023, the income made from composing music on Fiverr summed with the income from composing music outside FIverr surpassed the income I was having from my law dayjob and made me think that I could do this full time. At this time, I was working 8hr/day at the office, and 4 hr/day in the evening as a part-time job composing music on Fiverr. When the orders were piling up, there were numerous times I had to wake up 2 hours before going to office, to make sure I can create and deliver quality for my customers. This way, some days were 14+hours filled with work, and burned me out a bit. That's when I've took the risk and decided I want to pursue my calling instead of the boring office job I didn't liked. Therefore, in October 2023 I've quit my job and went freelancing full time. The first 3 months were super scary, and I often had the anxiety of thinking I did the wrong thing. The income was low, customers were fewer than before and most of my orders were from returning customers. But I was the happiest man on earth, since I did what I loved to earn my bread. Since I had a lot of free time, I've re-thinked how I marketed myself and did some drastic changes to my offers, my Gigs, and did a lot of A-B testing. In December 2023, being quite unsatisfied with my performance, I took the decision on joining the Seller Plus program and get in touch with my Succes Manager. And God, how the things changed since then. I was blessed to have the chance to meet the most involved person that helped me develop my Fiverr business and presence way further than I've ever expected. Always responsive, always helpful. With the advices from the Succes Manager and the will to risk it all for my passion, I've powered trough and took even more drastic decisions for my 2 most performing gigs. And you know what? It worked! Since then I'm having my best time here and each month is better than the last. Now I finally raised enough ammount of money to build my new recording and producing studio. I've finally received the City Permit (Authorization to Build) and the studio should be done by October 2024. All of this with the help of Fiverr which made it really easy for me (I'm not the most tech-savy person) to sell my talent and skill. Since October 2022, I've completed more than 230 Orders (90 of them being completed in the last 3 months), composed over 300 soundtracks, created sound effects and designed sound for over 100 indie video games. If you could tell my past self that this will happen, it wouldn't ever believe you. I know it's not much compared to other sellers that I look up to in my category and further, but I want to give back and hopefully help the new sellers that just started their journey here, and learn from my mistakes. This is what worked for me: Treat every order like it's your first. I had to learn this the hard way. At some point, after I got a consistent number of sales, I was starting to streamline my process of receiving orders and deliver them. Don't get me wrong, I do believe that a good business has to be streamlined to be the most efficient, but until you're not having 10 orders/day, it's not the case. My mistake was that I was less involved in the communication with my customers, and eventhought my products were higher quality than the ones from my first months of selling here, I wasn't retaining the customers like I did before. I realised that from that period of time (aproximately 3 months) there were only 2 customers that returned, while from the earlier timeframe (before streamlining my briefing and delivering process) there is still a great number of returning customers up to this day. Get involved and understand their needs personally and authentic, and they will stick with you even months later. Be prepared to revise over and over again. Of course I've started with unlimited revisions. After the first few months, I've encountered "that customer" that requested revision after revision and micromanaged everything that came into the production process, to a point where I've asked myself if he's a professional, dropshipping my services. The order lasted 2 weeks over the initial delivery time agreed. I was burned out and made the mistake of letting my ego take the wheel and confronted the customer on his practise. He accepted the delivery, never left a public review, but left a private review that hurt me even 6 months after that order. This was way before the new system was implemented, and with the help of my Succes Manager I've found out there's a private review hurting me like a truck. Now you think, "well, I can limit my revisions to only 2" but that don't work either. I've had customers keeping me in a 5+ revisions loop eventhought my offer included only 2. Don't make the mstake I've made and think the number of agreed revisions will be respected by your customers. Be prepared to revise over and over again each time you meet "that customer", because there will always be one at your frontdoor. Power trough that and provide your best service, since most of the buyers aren't unreasonable. This is how the revision system works sadly, and it's better to addapt and overcome it, especially when you're not like 500+ reviews in and a private one can hurt you even months after. Be authentic. Don't try to copy others in your category. Analyze their gigs, services and offers, and try to do better, of course, but don't try to imitate what they're doing since it's very less likely that you'll steal their audience, especially if you're looking up to seasoned sellers. The market is indeed very plentyful and customers are bombarded with 17.000 gigs when searching a certain category, but don't forget that you're selling on the internet. There will always be someone that will choose you because your unique traits. I've made the mistake to try to do what my competitors do, starting from the keywords, the style of the thumbnails, the style of how they've wrote Gig's description, and so on. Didn't worked. Why would've anyone pick me instead of my competitor who has more reviews than me and it's been there before I was? The momment I've realised this, and decided just to be myself and create my Gigs the way I thought it was good, I started gathering like-minded customers that are returning regularely, and the new ones are pretty much "my cup of tea", with of course the little exceptions (see "that customer" from above that creeps at your inbox right now). Use translation tools. As you might see from my writing, english is not my first language. Don't expect your customers to be english teachers or natives. When briefing with the customer, it's very important that you are 100% sure of what's the task and it's flavours. If you see your customer struggles to explain and you're not 100% sure of what are the fine details of the needed work, don't do my mistake and take the order and find out when you're delivering. You're loosing important time. Your time! Instead, you can see where your customer's from, translate your question in his language, send it and kindly ask him/her to respond in their native language. It happened to me many times that I had to "guess" some specific details, and since using translation tools to make sure I understand what's needed to be done exactly, the revision requests are fewer. Don't try closing the deal as soon as possible. When starting, I was always trying to close the deal as soon as possible, to make sure the potential customer won't pivot to other seller. Don't do my mistake! Make sure you put a lot of emphasis on the briefing process, since (at least in my field of work) customer requests are very subjective. If you're talking about art (music and audio in my case), some customers will see as "perfect" something that you don't. Take your time and discuss every little detail to make sure you understand their vision before accepting the order. It's risky because you might loose the potential customer to another seller? Well, yes, but it's more important to make sure you deliver exactly what your customer needs, and not get stuck in a revision loop or get over the deadline with "last minute details". Remember that every action has a direct consequence on your ranking spot and your gig's traffic, so think twice before saying you got all you need to start working on the order. Provide early drafts. It saves you so much time! With an early draft, you can make sure you won't loose your time in the wrong direction. Maybe you had all the needed details from the customer when starting the work, but guess what? There are a lot of customers that change their mind overnight. Provide them a draft as soon as humanly possible and ask for confrmation, so your time won't be wasted re-doing the job. I used to deliver the work without providing an early draft and it was a mistake. Almost 1/4 of my customers changed their mind overnight and shifted the key elements that we've agreed on initially, and when asking for the revision, I had to change structural elements of my work, resulting in almost re-doing everything since I had to addapt the rest of the work to their new requests. Educate your customers. I was just delivering the order and hoped for a returning customer. It was lazy, and it was a mistake. Before/When delivering, try to put together a small debrief on what you've actually done in your work. Your customers aren't stupid and eventhought you're an expert on your field, you could be surprised on how much your customers can learn from you and how that can beneffit you on future orders. Not long ago I've started sending my customers an explanation text with what instruments I've used, why I've used them, what's their role, what's the musical theory behind the composition and what's my personal take on all those things. This thing works! Next time you're collaborating, you'll have a much easier time to transpose customer's vision into your service, because they will know how to answer your specific questions! Give your customers some options You have that potential customer that wants to buy your 50$ service, but his budget is only 35$? I used to turn down those customers since my highest discount rate was at 20% and that way I lost potential returning customers! It was a mistake. Instead, at some point I've decided I'll take those requests, but I'll double down on the delivery time. Instead of 5 days delivery time, offer it in 10 days. That way, you will not loose a potential returning customer and you won't have to fit that project into your main scheddule. You can do it whenever you have a spare hour or two, since your delivery time is doubled! It works like a charm to me, and you'll be shocked on how many customers are not in a rush, eventhought they say so in their first message. Time is money, friend! Collect your own data I made the mistake on relying on memory and on the data shown by analytics to drive my business. Don't do that. It will save you a lot of time and you'll make informed decisions if you make your own spreadsheed with everything that happens with a relevancy for your Gigs. Try to track the most important stuff, such as: keywords performance, new customers/time frame, returning customers/time frame, types of projects done, the most asked questions or inquiries by your customers, orders that landed you tips and WHY that happened, changes made to the gig related to key factors etc. Be patient If you're treating every order like it's your first order, it's impossible not to grow. Don't make the mistake I've done by panicking when orders are not coming. It's not worth your time and your mental health. Instead, be patient, do your best on the services you provide, and try to slowly build your returning customer base. The best you can do proactively, is to fine-tune your Gigs, but be careful with that, since back-to-back changes might screw up the ranking algorithm (source for this is my Succes Manager). If you're looking to do A-B testing, wait at least 3-4 weeks in between, to have at least the minimum data to compare. I feel like there are much more to be told, but I just realised this post will take an eternity to read anyway, so I'll stop for now. I really hope my journey of pursuing my dream with Fiverr's help can motivate you and give you the strenght to power-trough rough moments, and that you can find something positive in the lessons I've learnt from my mistakes. Don't give up, and trust your skills and talent!

Is there a limit to how many times a buyer can extend the review period? I have a buyer who has been totally silent during our order, never responding to any message I sent. Now that their audiobook has been delivered, they just keep extending their review period. I was able to get a single response to make 1 correction, when I delivered the correction, they just extended the review period again. it’s just super frustrating that they’re basically holding the order hostage and not communicating with me, so I wanted to see if they can just keep doing this indefinitely.

The problem is really simple, the tabs do not load any information, and they look blank but with a circle showing it is "loading". My internet is working fine and I don't know what to do about this issue, since I need to edit some things in my gigs.

Hello Sellers , Hope you all are doing great. In my case buyer is asking for email which is necessary for the project because he want to add me in his site’s member which requires email. What should I do?

Hello fiverr forum, Everything was going well but I've been facing some issues for the past few months. Whenever I used the online filter to see "online now" status from another browser or pc, my gigs are not showing there even though I'm online. Note that, I was warned (28th March) for 90 days, and before this issue when I used the online filter my gigs were there. Because of not being shown, I am being deprived of orders. No order means no earning for both me and fiverr. I use fiverr app with 'online status' being On 24 hours actively. Please tell me if there is anything I can do. I have already talked to Fiverr support but no reply came from their side. Hope someone can help me throwing a candid piece of advice about fiverr's condition. Thanks in advance.

You can't look at it like this, because the counter argument is obvious - hire me directly, outside the platform, and get your project done for 20% cheaper. When we're talking about $10 projects, it doesn't matter. When we're talking about $10k projects, it does. The more expensive you are, the harder it is to justify your rate being 20% higher than it could be (and is) when dealing directly. To put it in simpler terms, it's like VAT. It's always the end consumer paying for it - and there's a limit to how much the end consumer will take. It's not the seller paying 20%, it's the buyer. So you can't say "as a seller, I don't care about the 20%", because it's not your problem. It's the buyer's problem. And the buyer does care about the 20%, specially when that means literally thousands of extra dollars paid for nothing.

Hi y'all, I'm level 1 seller and I edited my gig few days ago but the ranking is going down day by day. What should I do to rank it again? And how much time is required to rank my gig after editing? Any tips will be appreciated. Thank you

So I had one of those buyers who ask for Y, purchase an order for Y, are told throughout the entire order we're developing Y and, after delivery, that buyer requests additional Z (not wanting to pay extra). After realizing I was never supposed to deliver Z, but only Y, the buyer gave up and simply accepted the delivery, leaving a 1 star review. The problem was: the buyer left a review saying my code was buggy. The delivered code on the platform is completely free of bugs, which Fiverr or anyone can verify, but after reaching out to the support Fiverr insists it's an opinion. Saying I'm not communicative enough, or that I don't have great design taste, that's an opinion. Saying I delivered a buggy code, while the code is literally there without 1 single bug, it's a factually false statement. This isn't a subjective opinion, it's a factual lie, also called defamation, and anyone trying to say otherwise has literally 0 idea of the difference between a fact and an opinion. They also insist this review doesn't violate their Terms of Service and Community Rules. I guess we're all allowed to lie on facts and call it an opinion. We all know how Fiverr favors buyer all the time, just be safe out there.

I signed up for Seller Plus Premium about a year and a half ago. My Success Manager was not at happy to be there (chin resting on hand and body in a slouched position most of the session) and I did apply the keyword and gig description advice he gave me. It did not help increase traffic to that gig at all. A few months later, I purchased a chat session with another Top Rated Voice Actor via their optimization gig and my traffic skyrocketed.

He was sitting there telling me he, as an SM, had access to deeper back end metrics than I did when he made those suggestions. The Top Rated VA didn't have access to that. With that experience, I very much hesitate to opt for premium even at the old rate. Not having request-to-order hasn't seemed to impact me much but maybe my pricing plays into it...and other things. There's the carrot-dangling "Seller Plus Premium members get priority for Top Rated evaluations" but I don't see the benefit because 1) my Success Score's a 9 and I'm not sure how close to an 8 or 10 it might be, 2) no one, including staff, seems to know how to improve them, and 3) I've yet to see anyone state they were given more exposure or their sales increased by being deemed Top Rated. I don't see where the old price is justified, let alone the new one, at all. What have they said the benefit is, more AI?

I can see that. Even if SMs are assigned certain niches, it's not like they are very experienced in there. So talking with a veteran seller, someone that has a good understanding of the platform and your specific niche.. I think that's a much better deal. I am still unsure whether they are increasing the Seller Plus Premium price for those that had discounts or not. Not everyone got the email, some did, but there was no official post here and what Emma showed... it seems some people within Fiverr have no idea either. We'll see. For now in my case it still shows the old price for a May 18th renewal date. I will let others know if/when it increases.

Communication is the most important factor in determining Buyer satisfaction and securing repeat business. As your business on Fiverr grows, you will develop your own communication style that works specifically for your brand and target audience. Learning to effectively communicate with Buyers is a skill that will improve over time until you have a list of phrases and methods that you can use with confidence in any situation. Tips for Communicating with Buyers Throughout an Order It’s important to utilize formal communication methods with Buyers. Rather than treating conversations like sending text messages back and forth, use a structured format in your sentences and paragraphs. Form complete thoughts in longer messages to convey all the necessary information in fewer messages. This can help prevent confusion and make it easier to review communication, which is especially helpful if Customer Support needs to intervene. There are three important points in an order lifecycle where you can increase your Buyer’s satisfaction by communicating effectively: before, during, and after. 1. Before an order begins Make sure you have all the information you need from a Buyer before starting any work on their behalf. This includes information about what they need, how much room they have in their budget, and any deadlines for completion. As soon as you know what needs to be done, share those details with your Buyer. This will help ensure that everyone has a clear understanding of the order goals and what is expected from both parties during its execution. 2. During an order Although it might be tempting to immediately get to work using the information provided in the requirements, your Buyer may have expectations that weren’t explicitly mentioned. It’s good to get into the habit of reviewing the requirements carefully and reaching out if anything is unclear or incomplete. This will help manage expectations on both ends, making it more likely for the Buyer to be satisfied with their delivery. Keep in regular contact with your Buyer throughout an order, so they know how things are progressing and what needs to happen next for them to receive their desired outcome at each stage. Make sure that you answer questions quickly and thoroughly so your client knows they can reach out if they need help with anything related to the project. This also means responding quickly to requests for changes and letting your client know if there are unexpected changes in scope or timeline. 3. After an order closes Many Sellers believe that the line of communication closes once the order does. However, staying in touch with Buyers will ensure you’ve delivered to their satisfaction and solidify you as their go-to Seller. Thank every Buyer for working with you and inform them of your additional, related services, so they know you can offer even more value. Lastly, remind them they will be getting an anonymous, confidential post-order survey and that their feedback is welcome but keep in mind to not guide them to a positive to not violate the Terms of Service. When you communicate the right information at the right time, you're providing immense value to your Buyer - and that's something they just might reward you for. Good communication will not only lead to Buyer satisfaction but can also generate repeat business for your blossoming freelancing career!

Hi All, Has anyone else experienced this issue where the SEO freelancer hired through Fiverr used unlicensed images? If so, how did you handle the situation?

I had the situation clarified by an accountant. Whatever it is, and via whatever platform it is the same. If you are a bona-fide UK VAT registered business. On the invoice states: the buyer is in the UK, and I am the seller in the UK . VAT is due and a VAT invoice needs to be supplied VAT on the whole amount the buyer was invoiced. If on the invoice the buyer is outside the UK, and I am the seller. VAT is not due. So the moral of the story is don't register for VAT, and better off to go and live around Smashradio's house where he lives with his mummy, as the under 16's dont pay tax.

Hi everyone, who has the same problems as me. We need to speak up because it seems like Fiverr Support doesn't respect loyal sellers with high-rated work. I have been working on Fiverr since 2021 and I tried so hard to reach TOP RATED. All my efforts have gone in vain since Fiver announced to flag of my account. I have sent several emails and hope they can help me to explain everything but they just send me automatic emails with no details information about my case. Now, I can't search my gigs on the market and neither do my clients. It's horrible because I don't receive any new messages and my impressions are increasing deeply. MY ACCOUNT IS DEAD NOT EVEN FLAGGED. This issue was not mentioned when they sent the emails ( attached images ) and they said that my gigs are still available for customers to place orders. But how can it happen if they prevent my gig shown on the market? I work full-time on Fiver and all of my clients rated 5 stars for my services. I'm loyal, and responsible and always provide high-quality work but Fiver doesn't even help me with my case. They just ignored me and sent me automatic responses. Where are my seller's right? The reasons they flagged my account due to location inconsistencies or other activities indicating a connection to violations of our Terms of Service. And they always said that this was the final decision and they have reviewed it carefully. If they do review so where is the evidence? They must have that right so they can accuse me. I feel like they accused me baselessly and could not give me a clear explanation with specific evidence. THIS COMMUNITY OPERATES BASED ON SELLERS AND BUYERS, SO PLEASE HAVE FAIR POLICIES ABOUT SELLERS' RIGHTS OF WORK. DON'T BE RESPECTFUL AND GIVE ME THE RIGHT ANSWER FOR ALL MY DOUBTS. Please look at the attached images about the conversations between me and Fiverr support !!!! They never showed me the evidence or explained the reasons for flagging my account.

To add to that: my experience working on other platforms has been like the grocery store white label brand of soap. As a buyer, it tasted like the generic pasta pot you buy at the chinese dollar store. My experience working on Fiverr is more akin to the luxury brands in that regard: it's the same goo, different and better packaging.

Hi - I notice that when I update my gig title correctly, it saves without any issues but still does not display properly on my "manage gigs" page under "Active Gigs". In this case, "English" is not capitalized but should be, and the gig title itself displays as a sentence fragment. Do potential buyers have a view like this? It looks a bit sloppy and embarrassing when trying to pitch proofreading services 😉