mysticalphotog

Mine is showing up as a 0.0 with 379 (5 star) reviews lolol

Were you able to get help from your success manager?

I had this exact same situation happen to me. It kept going for two weeks until I had to have my success manager escalate it all the way to the top for it to get resolved because cs has no idea what they're doing half the time. If you don't have a success manager, try asking to be transferred to another support agent and tell them the buyer is making you feel uncomfortable and you can't deliver what they're asking.

@Kesha I'm a UGC creator and we get shipped physical product. There have been multiple times where I have had to extend the delivery date because the product was lost or delayed in shipment. When I asked customer service about this they said to make the order and just extend the delivery time so that's what I've been doing for a year. I did everything they told me to do and am now being penalized for it because my gig is marked a 4 for "late deliveries" when I have not had a late delivery, so I know it must be the extensions impacting it. What are we supposed to do in situations like this that are beyond our control? There's no wiggle room for sellers to set any boundaries and we're at the mercy of the buyer. If they ask for free extras we have to give it to them or risk being demoted for bad scores in "value for money" or bad private reviews, even if we followed their original order's directions. I have messaged customer support about this and they essentially told me I have to do the work until the buyer is happy, which has resulted in me having to do things like travel 4 hours to a location with no reimbursement for time or gas to get an extra photo the buyer wanted so they wouldn't wreck havoc on my score. HOW are we supposed to deal with situations like this?? None of this is okay!