sophiepearce

If the decision to extend the deadline is mutual between buyer and seller I really don't understand why this should affect our seller satisfaction. Most of time people only extend because they are waiting for buyer info or in an emergency. If the buyer is really unhappy, they would be able to refuse the order extension and/or cancel. Plus, they could then leave bad feedback either in public or private reviews which would also affect our stats. If the buyer has no problem with the order extension, I really don't understand why this is even a contributing factor to our success score. I lost a close family member very suddenly only a few months ago. I had to extend the delivery on a few orders which I understood would possibly get me a bad rating however everyone I spoke to was sympathetic and told me to take my time. I couldn't 'foresee' that happening. My full time job gave me bereavement leave yet with Fiverr I would be expected to work through my grief as it would affect my score to extend a deadline to deal with an emergency. These things are unavoidable, life happens. We should be able to do something as simple as extending a deadline for a couple of days without it risking our our business income for several months following.

@n_benzbar It's great that presets have their own category now! It was always a struggle to find an appropriate category for presets so i'm very happy that there is one now. The only feedback I have is that I believe some of the gig options specifically aimed at presets could be improved a little as they don't really match what most preset sellers sell, particularly for custom preset gigs. For example, when editing the gig packages, it only allows you to set the basic package at 1 preset however I don't think anyone only sells 1 preset on it's own. It's usually sold as a package of multiple presets. Another example would be that you have to select the tones you sell you presets in, but most of us that sell custom presets offer all tones and styles. So I think there are a few improvements to be made but i'm still very happy it's a new category.

I'm not sure if anyone else has this struggle but when discussing large orders with buyers sometimes there can be a lot of back and forth over a few days or even weeks. I think it would be good to have a feature where you can write private notes about the buyer's requirements on the side of the messages panel. This would make it a lot easier to review important order info without having to read though long messages to make sure you haven't missed anything. This is already a notes section after an order has been placed but it would be great to have it beforehand too. This could then transfer to the order notes once an order has been placed.

Unfortunately, customer support are now suggesting I give the buyer a partial refund as the buyer asked for 45% back which would be over $250 in lost funds. Can I refuse this? I don't even begin to understand how this is fair.

Thank you for posting this. He already told me that he contacted Fiverr first asking for a refund but they said no because it had been long past 14 days. That's why Fiverr support asked me to come to an agreement with him over the order (although i'm not really sure what agreement they expected to come of this!) I don't think Fiverr will give him a refund either way at this point.

Thank you for your response it was super helpful. I will reach out to support and ask about sharing attorney information! He keeps mentioning that he doesn't want to take it to court and keeps lowering the amount he wants a refund on so i'm hoping that he's starting to back off now he's realised i'm not giving in to his accusations and giving him a refund for no reason.

Hi guys, I've potentially come across the worst client i've ever worked for. Back in December I worked for a buyer and had a very unpleasant experience, he was demanding, impatient and all round awful to work with. Surprisingly, he rated me 5 stars for the experience however I rated him 1 star and wrote an honest review. Following this, I never wanted to work with him again and blocked him so he couldn't place anymore orders. Fast forward to today and I had a message from customer support asking me to reach out to that customer as they are complaining saying my work isn't custom and that they have been copied. This isn't true at all, I work very hard on all my orders and while I offer a gig option for premade work which isn't custom, I have a gig for custom work and this is the one he placed an order with. I messaged the buyer and he is saying the creation dates are from last summer. I knew this would be impossible but checked my files anyway and the creation date was 25th December 2022. I asked for further info and he sent across two files, one was from his original order and the other is from my premade set that I offer on my other gig. As I blocked him previously, I had no idea how he got my premade packs from my other gig. I assume he has created a new account to order from me after he realised I had blocked him. For a little background info: I create Lightroom Presets for photo editing. These are like instagram filters that edit your photos in a particular style. I offer the style 'Moody' in my premade pack and the client had also asked for this style in his custom order as it's a very popular editing style for photographers. As presets come in a 'style' they would be similar in tones, for example Moody edits photos to be deeper and rich in tones. He has sent across one moody preset from his original order and one from my premade pack. He is claiming that I have copied the premade one and just changed the creation date to pass it off as custom. This is not true at all, I made his completely custom, the only similar part is the fact they are both in the same editing style. If you go online you would find 1000s+ of presets in the 'Moody' style. All the settings are different and made to order for my custom gig even in they are in a style that I have completed before. Even while working on Fiverr, I have already completed 200 moody style presets as it's so popular but every one I make is still custom for each customer as there are thousands of combinations of edits that can be done. He is still claiming that I have copied them and wants a full refund on his original order of $500. I'm so upset as I spend so so many hours on this order and I know it was made custom to fit his requirements. He is threatening legal action which I know wouldn't stand up in court as he doesn't have any real evidence however i'm still very nervous and don't know how to handle this situation. If anyone can provide any support or advice, i'd really appreciate it. If any of this doesn't make any sense, please let me know and I will explain further.

Are you sending your custom offer as $149 (CA)? I live in the UK (£) but when I send over a custom offer, I need to enter the value in US dollars. This could be why it's increasing as it's converting your offer form US to CA when you send it across. To save this issue, I always discuss custom offers with customers in US even though my local currency is £.

Yes I understand this, that's why I asked if the seller is outside of the US. As this is what they will be seeing once they submit the custom offer to the customer on their side of the conversation. The seller didn't say whether the customer is seeing the same price as them.

Are you based somewhere other than the US where the local currency is in $? After posing a custom offer in US dollars, it will convert to you local currency which could explain the difference in price. For example if you post the offer in US dollars and you live in Australia, it would convert the amount to Australian Dollars (which once converted would be look like a higher amount).

As other have said, although it's super frustrating, there isn't much you can do apart from report and block them for spam. Once you've gained more orders and reviews, you will get less spam messages.

Just need a little advice here! I have been working with a client for the last 1.5 months on a project that is only $175. I provide Lightroom preset packs and in this case the buyer wanted 5 packs from me which would usually take 2 weeks max. I sent the custom offer across and had as much info as I could beforehand (I have a lengthly vetting process) and the buyer said they would fill in the rest in buyer requirements. The buyer decided during the order process that they wanted to test each pack as we went along, which was frustrating for me as I just wanted to complete the order in one go and make revisions afterwards and not during. However the buyer was pleasant and didn't seem like they would be difficult so I was okay with it to begin with (a very big error I have now learned from). Over the last 1.5 months I have been back and forth with the buyer, extending the delivery and constantly sending over revisions that the buyer isn't even paying for. The buyer refused to tell me the other info about the other preset packs until we had finalised the one before meaning I couldn't submit the complete order. I kindly asked the buyer to provide me with the info but they would just keep sending over revisions and then disappearing for days to travel before testing them again. The buyer is quite impatient, I often didn't hear from them while they were travelling and whenever they got back they expected me to complete the revisions within hours and would send reminders if I didn't send anything over. A few days ago, it got close to extending the deadline again so I sent over an extension with the reason being that we have been working on revisions throughout the order process so I'm unable to submit the full order as I still don't have the full order info. The buyer is now refusing the extend the delivery and is blaming me for the order taking too long. I have suggested the buyer provide me with the whole order info so I can submit fully within a few days or we can cancel the order. I really don't want to cancel as i've done so much more work and spend so much time than I usually would on an order this size. However I don't think this buyer is going to leave a good review and honestly i'm so stressed out about it, I just want to be done with it. The buyer has suggested that we cancel and she orders the 5 packs one-by-one so she can receive each part quicker. She has said she appreciates my work and that she wants to pay me for everything I've done but i'm not sure if it's a good idea to continue working with her. Should I let her order with me again to complete it one-by-one or just cancel the order and not work with her again? I have 100 amazing reviews and the lowest I have is one 4 star, I don't want this to mess up my rating. Sorry for the long post but someone please help me 😅 tldr: Buyer wanted to complete and test the work part by part and refused to provide me with all the info until each part was completed. After back and forth free revisions, the buyer is now refusing to extend the delivery and blaming me for it taking too long. The buyer wants to cancel and order it part by part instead but not sure if I should continue to work with them or just cancel, take the loss and never work with them again.

Hi everyone, I have a problem that i'd like some advice for. I offer custom made Lightroom presets and I had a buyer contact me a yesterday wanted to place an order with me. They contacted me first and let me know that they needed the files in a file format that isn't offered in my gig. I asked them the questions I would usually ask to confirm all the order details and said I would need to know the file format they needed, to confirm that it is possible as my usual gig file format wouldn't work for them. I said once I knew it was possible and they had given me the order details, I would send them a custom offer. They didn't get back to me straight away so I expected to reply to them in the morning (I work in the UK and they are in the US so there is a time difference) however when I checked today, they didn't respond to my questions and placed an order through my gig instead. They have ordered the wrong gig and i'm still not even sure I can provide it in the file format they are asking for! They only needed 1 preset but have paid for 3 and not given me any other instructions for the other 2 so technically they have overpaid. If i'm able to figure out the file format, would it be wrong to submit the order as it wouldn't be the correct amount of files and in a different file format to my gig offer. I'm concerned that I could get in trouble for underdelivering by Fiverr if they only need 1 preset and that it would be in the wrong file format. Should I just deliver it as they have asked as it's their error for ordering the wrong gig or should I ask customer support to cancel as they have ordered wrong and ask them to submit the custom offer instead? I don't want to cancel in the normal way as I have a 100% completion rate and shouldn't be punished for them being impatient and ordering the wrong gig.