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Everything posted by andrewcarpen756

  1. Congrats on getting to that stage, TRS is a manually process and not something that automatically happens. I would focus on maintaining high standards and keep delivering excellence for your customer, if you keep that up the time will come 🙂
  2. Trust me, i do get it but there is very little you can do in reality other that waste your own time/money. The chargeback is not against you in theory (as far as i am aware) it is against Fiverr. You cannot even raise a case with a bank about this because the chargeback has not been filed against you. You have to also understand Fiverr’s point of view, if the “buyer” has said their credit card was stolen and someone made fraud payment on this, there is very little they can do… they can provide evidence to the bank but again this takes up more time/resources and i assume its better to cut their losses on some cases.
  3. Sorry to hear this, it happened to me last year for a significant amount as well. As much as it can be a kick in the teeth, its sometimes better to just take the hit and move on. Unfortunately I am not sure there is many ways to protect anyone from this when you accept payments that are not direct transfers. Many websites have to deal with this issue and on the surface it seems like the banking/financial sector need to do more to protect against fraud claims. Cheers, A
  4. I feel sufficiently teased… :rofl:
  5. I guess you could potentially go down the copyright infringement path and flag the content on the third party site as being a breach of copyright. The best your going to get is the removal the video but that might be as far as you can go with this. In terms of recovering funds, if the order has been cancelled via Fiverr there is not much you can do I am afraid. Sometimes these situations are better cutting your loses and moving on.
  6. Thank you everyone for the kind comments, it is truly appreciated. I have been reflecting on my thread and there was a few things I missed out that i feel is worth mentioning. The burnout effect I believe this stage is inevitable in all walks of life, no matter if your a CEO, Rockstar or Fiverr Seller, there will come a time when workloads will be extremely stressful and can take their toll on you both mentally and physically. It is not just about the workload but life at some point will throw a curve ball at you and understanding/coping with this is a very important stage for longevity. Society has somewhat recently pushed /influenced many entrepreneurs to embody mindsets such as; “no sleep team” “grind it out” “no weakness” “adapt or die” “sleep is for the weak” I appreciate the motivational aspect to these quotes and I do live by the subtext of some of these but the reality is you need to keep healthy (mind and body) to continue delivering excellence to your customers. There is very little value in running yourself into the ground because there will come at point no matter how committed or driven you are that you will hit a wall. A healthy life work balance is very important and can often help improve your skills. It is ok to say no I forgot to mention in my customer support section that you do not always need to say yes to everything. I understand the concept behind saying yes to all customers because we all want to do a good job however there is positives in saying no. I pride myself with telling my customers when their idea/request might not actually be good or outside the scope of work. Remember you are the professional of your skill, your opinion does count and you are here with your customers best interests in mind. That being said, how you choose to tell your customers “no” is an artform that requires understanding, explanation, comprehension and ultimately showing respect. Often customers will request extra work without the understanding the extra costs / extra work related to the request. If you find a customer is requesting well outside the scope of the project use this as a catalyst to upsell your work, remember be a great sales person. Do not be reactive We are all human and when someone is unhappy with your work we often become defensive, reactive and all which can lead down a path to hostility. No one likes being told by a customer that they are not pleased with your work. Everyone’s expectations can be different but the worst thing you can do is to react to negative communications with equal negativity or aggression. We have all been there with a difficult buyer, you have given the customer everything (even free work) delivered everything they have requested but they are not happy. Some buyers can be rude, insulting and nasty about your work and its natural to become hurt or offended. My advice is to not message back until you are calm, level headed and in a positive mindset. You will be surprised at the results if you are clam and understand the issue while attempting to solve the problem together. It is always a good idea to try see it from the customers point of view as well which will allow you both to come to a positive solution. Hopefully these tips helps, thank you once again. Andrew
  7. Today I surpassed a huge milestone in my Fiverr career passing $100,000 of earnings in my 1st year as a seller. I wanted to share my story with the community to hopefully inspire other sellers and provide some advice from my experience. image1426×770 52 KBThe beginning Back in January 2020 I got my first order for $200, I was so excited at the prospect of earning money during my free time, as I had a fulltime job at the time (more on that later). I fulfilled my first order and received my first review, my heart was beating so fast waiting to see what my customer would say about me as I knew the importance of customer feedback for continued business. After leaving my review on the buyer, I saw that I received my very first 5 star review, I was immediately hooked and wanted more. image696×209 9.54 KBAll I earned in that month was $200 but the idea of being self sufficient started to develop in my mind and reading other success stories on the forum made me think, why not me? The next few months I started working with a wide array of customers and several that I managed to secure repeat business from. Creating success for their businesses made repeat business easier and with that came positive reviews helping improve my gig position within the marketplace. I recall when I also received my first $10 tip, an amazing feeling, not matter the amount. image732×29 916 BytesBy the end of March 2020 i had skyrocketed my earnings to on par with what I earned per month in my full time job and that seed of self sufficiency started to grow. Covid The global pandemic reached the stores of the UK and the world started to change before my eyes. Previously in my career I was somewhat of a “globe trotter” 40+ flights around the world each year in charge of Global Sales. Overnight my travel stopped, events cancelled and a new reality started to emerge that maybe my once comfortable career might not be “secure” or able to continue developing and climbing the “corporate ladder”. We entered a national lockdown and this was pivotal for my growth not only as person but as a seller on Fiverr. Being locked in my house pretty much 24/7 allowed me to double down and focus harder at the weekends/free time to grow my profile. Level 2 seller & Fiverr’s choice Reaching Level 2 was a fantastic achievement which took around 7 months of hard work to achieve. This promotion allowed me to add an extra layer of trust & expertise to my gig. My order volume continued to increase month on month however i experienced some new learning curves (both positive and negative) that I will touch on later. image695×871 36.6 KBOne day I received an order that has a “Fiverr’s Choice” badge, I had not seen this before and turns out that my gig had been selected to be a Fiverr’s Choice service. I was so ecstatic to see that customers and Fiverr recognised the quality of my craft and awarded me this awesome little badge. I felt so proud and continued to ensure i was delivering quality to my customers around the world. image716×63 10.8 KBDeciding to quit my job I have always wanted to run my own business and ultimately be my own boss, this was a dream that has always sat at the forefront of my mind. Achieving success within the corporate world before even turning 30 years old was a lifechanging experience. This early development allowed me to grow beyond my years and transfer skills into the world of Fiverr/freelancing that not a lot of people would have had the opportunity to experience (which I am truly forever grateful for). However the more success you earn that more you question your own value which at the time i was not earning although creating huge success in my job. In the end working for someone else’s dream and not mine made me question my position and left me with a hard decision to make. I took the biggest leap of faith in my life, during one of the most unstable economic moments in generations and decided to quit my job and go full time on Fiverr. Challenges Over the last 12 months its not been all “sunshine and rainbows” there have been times that have been extremely challenging (and sometimes out of my hands). First chargeback experience. I delivering a 5 star reviewed project, a customer decided months later to file a chargeback on the order which resulted in me losing thousands of dollars. I experienced a good few “endless extensions” these happened while working on orders where the customer takes up your time but does not progress the project forward and sometimes even ended up with the customers cancelling the order. Losing my gig rank. This challenge is possibly the biggest that we see posted throughout the community and often seems to be a lot of conflicting information about this, so here is my experience. image1123×296 29.7 KBWhen gig analytics became available once again I was able to see that my gig was averaging a good 1000/1500 impressions per day. As we entered November 2020 I started to notice my gig performance was heading into a worrying direction. I had tested using the promoted gigs feature and this seemed to have an effect on my gig rank or maybe me as a seller subconsciously as I started to update my gig far too frequently (6 times) as I battled to regain some exposure. This made everything worse and I ended up going from 1000/1500 impressions per day to only 5-10. I made the decision to stop focusing on changing my gig and continue on what I knew works best, providing excellence to my customers. Sometimes a week on fiverr can feel like a long time when your gig has been pushed to the back page but remember if you focus on the quality of your work this will help you in the long run. My advice Some may read this story and think this is a short amount of time to achieve “success” but in reality this has been a long road, full of mistakes, learning, developing and pushing myself forward. It has taken me around 10 years of learning a multitude of creative and business skills to be able to succeed in this competitive arena. Here are some key tips i live by. Remember the artform that is business, always overdeliver to your customers, going the extra mile in any walk of life has huge benefits. Unbelievable Customer support! I cannot stress this enough even with difficult customers. Remember "the customer is not always right, but they are always the customer" p.s i heard that from a Fiverr seminar (apologies I forgot the name of Fiverr Staff that said this but it stuck with me). Not only does this reflect in your reviews but it allows potential buyers to feel at ease that you will be with them every step of the way through good/bad and challenging situations. Be a great salesperson This is a huge part of generating revenue which is being able to sell yourself to clients, I was fortunate to gain these skills through my life (even as a waiter). Selling is the key element that will help you grow, keep learning this skill, you do not need to be an business person, sales are in all walks of life. Work hard, sacrifice and be a master of your craft I know this sounds cliché but its a very important element and if your not willing to put in the work, it simply wont happen. Sacrifices are also needed to be made, you cannot burn the candle at both ends and ultimately running a business is very stressful and priorities need to be set. Make mistakes learn from them but never make the same mistake twice, i cannot tell you the amount of mistakes i have made but without those i would never be able to grow. Enjoy yourself (most important) life is very short, do things that make you happy and breathe passion into your work. At the end of the day a monetary amount is just a number, I am proud of this but being the person I want to be is something that gives me joy. Sorry for the long post but if you have made it to the end, thank you for taking the time out of your day to read my story. I hope this inspires people and i also hope that it does not come across as self glorifying as this is not my aim. I am truly grateful for all the people in my life who have supported me and given me the the courage to take this leap of faith. To Fiverr and the community, thank you for always being here and providing endless opportunities. My goal is to continue expanding my Fiverr career and keep growing 🙂 Thanks, Andrew
  8. I agree but the opposite as well can also be true. I have had customers who appear to be genuine with all the signs, top buyer, bio, picture, reviews etc yet the customer decided to go down a path of fraud. Sometimes these things just happen and it is part of life.
  9. Hello and welcome! You can start with more than one gig category if you feel you are proficient in this service. Just be aware that some categories are more competitive than others and getting an order may take time. Also if you have just recently just “learned graphic design” you are competing with years of experience in a highly competitive industry. Ask yourself, are you ready to start selling a service you have just learned? (depending of course what you are offering) just be careful not to set yourself up to fail. The forum is full of advice for new sellers, good luck!
  10. There are some obvious signs that someone is a “scammer” mainly being disingenuous or outside the normal proceedings with their requests. It also depends what you mean by scammer, some people have less morals and are able to take advantage of people and situations for their gain. Some people would even argue that chargebacks (when done for personal again) is another form of scamming/fraud, in these cases it is almost impossible to tell until it is too late. Best word of advice, be vigilant, do not do anything that you feel uncomfortable doing and if it sounds too good to be true, it probably is.
  11. Well done buddy! Huge achievement!!!
  12. I believe that communication efficiency really comes down to the seller and not always based on their time zone. For example you have some sellers that work strict set of hours with set days off, they will only be active in those hours so being on the same time zone does not really matter. I would say the best solution is finding a seller that has good communication skills regardless of time zones as this is really the most important element. You can filter by online sellers to speak with sellers that are online or you can check the Avg. response time of the seller to gauge a rough idea on how long they may take to get back to you.
  13. This is fantastic news and great exposure for the platform! Very excited to see this.
  14. The Undeliverables They request revisions even just to ask a question, accepting delivery is not a choice that will ever be taken without a fight! Accepting delivery is avoided like the plague and a battle between redelivering the order and requesting revisions can go on for an eternity. The fight between the countdown and the choice is left to the “The Undeliverables” :rofl:
  15. Yep, you are right, the buyer has ten days to leave reviews once the order is marked as complete. 🙂
  16. I do get where you are coming from and it is something i have thought about but there would be issues in creating such feature and would effect buyers / Fiverr’s user experience. Direct purchases should be fine because you have total control of the project, delivery time and price. If you have a gig that is not clearly defined then you need to amend this as best as possible. If a customer orders something and asks for more, that is up to the seller to let them know that what they have asked for is extra and thus would incur additional budget. It is very challenging for many sellers to say no, but it is not the end of the world if you are polite and explain, you can even make more money by upselling :).
  17. I see quite a lot of topics about bad customers, scammers, awful sellers, overall negative stories that do seem to make the headlines in our forum… After nearly a year working on Fiverr i wanted to share some positivity and let others know amazing customers exist and overall are the majority that i deal with as a seller. I have been fortunate to have worked with some amazing people and businesses on Fiverr, people who are positive about your work means everything to me and being able to help support people who truly value your craft, there is no better feeling. I have of course experienced my fair share of tough situations but overall the majority of customers are great people and hopefully this post can inspire others who maybe are having a batch of difficult customers / projects. One thing i started to invest in was my customer support skills, I came from a corporate world and you have to adapt to a new way of working on Fiverr. Your customer support skills can often turn those “difficult customers” into amazing ones by the way you handle situations. This was an important step for me, often it is easier to blame the other person but looking inward can often help with your external situations. Thanks everyone, Andrew
  18. As you say, “imitation is the sincerest form of flattery” :rofl:
  19. I have been in many situations before regarding music/soundtrack choices/disagreements. What i would suggest as a positive way forward is to not only suggest music but suggest tracks based on how they fit the video. You can show your proffesionalism by explaining how these will work better than others. Give a selection based on types of music, for example Track one : Corporate (upbeat style) explain the reasons why this could work, such as the video is for a corporate setting, its light hearted without being too intrusive. Track two: Modern Dubstep (energetic style) explain the reasons why this could work, such as the video is for a younger audience and matches the energetic video setting. Once you have a good selection of tracks 1-5, i would then say, if these do not fit your styling can you let me know what type of music you would be looking for. The customer may say that they are looking for country music and now you can home in on that. Just some tips 🙂
  20. The Fiverr app is a great tool for sellers, it gives you the freedom to work while you are away from traditional settings such as your office. I use the app everyday to reply to messages, check up on any orders/updates and making sure my account is in good standing.
  21. “If Fiverr support closes the ticket without a reply, you can take this as the issue is closed.” I do not know what your support requests are, but if CS are closing these without messaging back, i am sure there is a reason for doing so.
  22. It does though, if your spamming which is against TOS, anyone posting 10+ tickets will get ignored, it is not professional behaviour from their perspective.
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