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andrewcarpen756

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About andrewcarpen756

  • Birthday 06/09/1904

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  1. If a feature can easily be abused, then it will.
  2. Hey, Andrew! 

    So, I am new on Fiverr - actually I joined the platform for the first time since 2015. 

    Yes, there's been a lot of changes, but it's fine...so many learning curves, yeah, but I am learning fast and applying the things I learn on my profile.

    I see you've got quite a decent reputation here on the forum, so I thought to familiarize myself with you. And yeah, I read your recent post...OMG! That was a HUGE..HUGE milestone you reached in just 1year?! You're really amazing man! 

    Thanks a bunch for sharing your story with us here in the Fiverr community, it definitely means a lot for those of us who are just restarting on Fiverr.

    Bu the way, I'm Sam Adeyinka and I'm the creative lead at Merakee Digital Solutions, an agency that's focused on helping personal brands and small businesses increase their brand awareness, hence, become more visible and earn what they truly deserve through proper branding and winning marketing strategies.

    Mind introducing yourself too?

  3. Great post Frank, very insightful. I think sellers often get blindsided by the hidden metrics and also not take into account the different types of sellers on the platform that effects the “rankings”. There are small fish, big fish and then there are the whales. I see many people complaining about gig ranking who might not work on the weekends, I often see people talking about gig de-ranking because they took a extended break from working, or sellers that take time to get back to buyers (10+ hours or even days). Disclaimer breaks are essential for health / wellbeing and I am not saying taking breaks / having a good work life balance is a bad thing however there will be sellers (mostly the whales) who do not function like this. Often they have the recourses in place to be as effective as possible and run their gigs efficiently like a business. It can be a tough marketplace and sometimes it might not just be because you have “dropped the ball” but rather than sellers around you are just out performing you. Just my two cents 🙂
  4. Thank you 🙂 and no my gig just moved position that is all, i am still level two but not TRS. Yes since September last year i have be eligible for TRS and I often wonder what one must do to achieve this final promotion but what will be will be. Thank you for your kind comments, it has been a crazy year to say the least.
  5. I also feel that every seller learns with each order and adapts towards the Fiverr eco system. Some sellers choose to deliver the order as per the agreement some sellers (like myself) always go up and over on our delivers to ensure good ratings and hopefully a tip. These metrics can help your gig placement, build up relationships with clients for repeat business, increase revenue and so on.
  6. Thank you again to all the kind comments, it really means a lot to see the positive feedback from the Fiver community. Everyday is a new challenge and as always learning, adapting and improving my services is key to growth. Warm regards, Andrew
  7. Thank you everyone for the kind comments, it is truly appreciated. I have been reflecting on my thread and there was a few things I missed out that i feel is worth mentioning. The burnout effect I believe this stage is inevitable in all walks of life, no matter if your a CEO, Rockstar or Fiverr Seller, there will come a time when workloads will be extremely stressful and can take their toll on you both mentally and physically. It is not just about the workload but life at some point will throw a curve ball at you and understanding/coping with this is a very important stage for longevity. Society has somewhat recently pushed /influenced many entrepreneurs to embody mindsets such as; “no sleep team” “grind it out” “no weakness” “adapt or die” “sleep is for the weak” I appreciate the motivational aspect to these quotes and I do live by the subtext of some of these but the reality is you need to keep healthy (mind and body) to continue delivering excellence to your customers. There is very little value in running yourself into the ground because there will come at point no matter how committed or driven you are that you will hit a wall. A healthy life work balance is very important and can often help improve your skills. It is ok to say no I forgot to mention in my customer support section that you do not always need to say yes to everything. I understand the concept behind saying yes to all customers because we all want to do a good job however there is positives in saying no. I pride myself with telling my customers when their idea/request might not actually be good or outside the scope of work. Remember you are the professional of your skill, your opinion does count and you are here with your customers best interests in mind. That being said, how you choose to tell your customers “no” is an artform that requires understanding, explanation, comprehension and ultimately showing respect. Often customers will request extra work without the understanding the extra costs / extra work related to the request. If you find a customer is requesting well outside the scope of the project use this as a catalyst to upsell your work, remember be a great sales person. Do not be reactive We are all human and when someone is unhappy with your work we often become defensive, reactive and all which can lead down a path to hostility. No one likes being told by a customer that they are not pleased with your work. Everyone’s expectations can be different but the worst thing you can do is to react to negative communications with equal negativity or aggression. We have all been there with a difficult buyer, you have given the customer everything (even free work) delivered everything they have requested but they are not happy. Some buyers can be rude, insulting and nasty about your work and its natural to become hurt or offended. My advice is to not message back until you are calm, level headed and in a positive mindset. You will be surprised at the results if you are clam and understand the issue while attempting to solve the problem together. It is always a good idea to try see it from the customers point of view as well which will allow you both to come to a positive solution. Hopefully these tips helps, thank you once again. Andrew
  8. Today I surpassed a huge milestone in my Fiverr career passing $100,000 of earnings in my 1st year as a seller. I wanted to share my story with the community to hopefully inspire other sellers and provide some advice from my experience. image1426×770 52 KBThe beginning Back in January 2020 I got my first order for $200, I was so excited at the prospect of earning money during my free time, as I had a fulltime job at the time (more on that later). I fulfilled my first order and received my first review, my heart was beating so fast waiting to see what my customer would say about me as I knew the importance of customer feedback for continued business. After leaving my review on the buyer, I saw that I received my very first 5 star review, I was immediately hooked and wanted more. image696×209 9.54 KBAll I earned in that month was $200 but the idea of being self sufficient started to develop in my mind and reading other success stories on the forum made me think, why not me? The next few months I started working with a wide array of customers and several that I managed to secure repeat business from. Creating success for their businesses made repeat business easier and with that came positive reviews helping improve my gig position within the marketplace. I recall when I also received my first $10 tip, an amazing feeling, not matter the amount. image732×29 916 BytesBy the end of March 2020 i had skyrocketed my earnings to on par with what I earned per month in my full time job and that seed of self sufficiency started to grow. Covid The global pandemic reached the stores of the UK and the world started to change before my eyes. Previously in my career I was somewhat of a “globe trotter” 40+ flights around the world each year in charge of Global Sales. Overnight my travel stopped, events cancelled and a new reality started to emerge that maybe my once comfortable career might not be “secure” or able to continue developing and climbing the “corporate ladder”. We entered a national lockdown and this was pivotal for my growth not only as person but as a seller on Fiverr. Being locked in my house pretty much 24/7 allowed me to double down and focus harder at the weekends/free time to grow my profile. Level 2 seller & Fiverr’s choice Reaching Level 2 was a fantastic achievement which took around 7 months of hard work to achieve. This promotion allowed me to add an extra layer of trust & expertise to my gig. My order volume continued to increase month on month however i experienced some new learning curves (both positive and negative) that I will touch on later. image695×871 36.6 KBOne day I received an order that has a “Fiverr’s Choice” badge, I had not seen this before and turns out that my gig had been selected to be a Fiverr’s Choice service. I was so ecstatic to see that customers and Fiverr recognised the quality of my craft and awarded me this awesome little badge. I felt so proud and continued to ensure i was delivering quality to my customers around the world. image716×63 10.8 KBDeciding to quit my job I have always wanted to run my own business and ultimately be my own boss, this was a dream that has always sat at the forefront of my mind. Achieving success within the corporate world before even turning 30 years old was a lifechanging experience. This early development allowed me to grow beyond my years and transfer skills into the world of Fiverr/freelancing that not a lot of people would have had the opportunity to experience (which I am truly forever grateful for). However the more success you earn that more you question your own value which at the time i was not earning although creating huge success in my job. In the end working for someone else’s dream and not mine made me question my position and left me with a hard decision to make. I took the biggest leap of faith in my life, during one of the most unstable economic moments in generations and decided to quit my job and go full time on Fiverr. Challenges Over the last 12 months its not been all “sunshine and rainbows” there have been times that have been extremely challenging (and sometimes out of my hands). First chargeback experience. I delivering a 5 star reviewed project, a customer decided months later to file a chargeback on the order which resulted in me losing thousands of dollars. I experienced a good few “endless extensions” these happened while working on orders where the customer takes up your time but does not progress the project forward and sometimes even ended up with the customers cancelling the order. Losing my gig rank. This challenge is possibly the biggest that we see posted throughout the community and often seems to be a lot of conflicting information about this, so here is my experience. image1123×296 29.7 KBWhen gig analytics became available once again I was able to see that my gig was averaging a good 1000/1500 impressions per day. As we entered November 2020 I started to notice my gig performance was heading into a worrying direction. I had tested using the promoted gigs feature and this seemed to have an effect on my gig rank or maybe me as a seller subconsciously as I started to update my gig far too frequently (6 times) as I battled to regain some exposure. This made everything worse and I ended up going from 1000/1500 impressions per day to only 5-10. I made the decision to stop focusing on changing my gig and continue on what I knew works best, providing excellence to my customers. Sometimes a week on fiverr can feel like a long time when your gig has been pushed to the back page but remember if you focus on the quality of your work this will help you in the long run. My advice Some may read this story and think this is a short amount of time to achieve “success” but in reality this has been a long road, full of mistakes, learning, developing and pushing myself forward. It has taken me around 10 years of learning a multitude of creative and business skills to be able to succeed in this competitive arena. Here are some key tips i live by. Remember the artform that is business, always overdeliver to your customers, going the extra mile in any walk of life has huge benefits. Unbelievable Customer support! I cannot stress this enough even with difficult customers. Remember "the customer is not always right, but they are always the customer" p.s i heard that from a Fiverr seminar (apologies I forgot the name of Fiverr Staff that said this but it stuck with me). Not only does this reflect in your reviews but it allows potential buyers to feel at ease that you will be with them every step of the way through good/bad and challenging situations. Be a great salesperson This is a huge part of generating revenue which is being able to sell yourself to clients, I was fortunate to gain these skills through my life (even as a waiter). Selling is the key element that will help you grow, keep learning this skill, you do not need to be an business person, sales are in all walks of life. Work hard, sacrifice and be a master of your craft I know this sounds cliché but its a very important element and if your not willing to put in the work, it simply wont happen. Sacrifices are also needed to be made, you cannot burn the candle at both ends and ultimately running a business is very stressful and priorities need to be set. Make mistakes learn from them but never make the same mistake twice, i cannot tell you the amount of mistakes i have made but without those i would never be able to grow. Enjoy yourself (most important) life is very short, do things that make you happy and breathe passion into your work. At the end of the day a monetary amount is just a number, I am proud of this but being the person I want to be is something that gives me joy. Sorry for the long post but if you have made it to the end, thank you for taking the time out of your day to read my story. I hope this inspires people and i also hope that it does not come across as self glorifying as this is not my aim. I am truly grateful for all the people in my life who have supported me and given me the the courage to take this leap of faith. To Fiverr and the community, thank you for always being here and providing endless opportunities. My goal is to continue expanding my Fiverr career and keep growing 🙂 Thanks, Andrew
  9. Well done buddy! Huge achievement!!!
  10. “If Fiverr support closes the ticket without a reply, you can take this as the issue is closed.” I do not know what your support requests are, but if CS are closing these without messaging back, i am sure there is a reason for doing so.
  11. It does though, if your spamming which is against TOS, anyone posting 10+ tickets will get ignored, it is not professional behaviour from their perspective.
  12. You have to understand they are getting bombarded with requests from users. You alone have posted like 10+ requests…can you imagine times that by a million users…that is why bud.
  13. If Fiverr support closes the ticket without a reply, you can take this as the issue is closed. I know this can be frustrating at times but CS may deem your requests not worthy of even a reply, especially when they can see so many tickets open/spam. I would suggest not opening tickets for a good while and when you have an actual issue that customer support is required then use the system as it is intended. Cheers, A
  14. Hey mate, Spamming customer support is not a good way to get their support. I would suggest to always open a single case, provide your evidence and whatever the outcome is, accept this. Remember Fiverr will always have the final say on a matter regardless of what you may consider right or wrong. Hope that helps.
  15. First time I saw the “late” in red it did worry me even when I delivered the project well before the deadline, I guess it is Fiverr’s way of letting you know irrespective of revisions that the project is late from the date deadline, not that I believe it counts towards a late delivery. Revisions can obviously push the order passed that date, sometimes i have customers asking for a revision just asking questions so not always the sellers fault. 🙂
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