[Introducing Fiverr NEO, an AI matching tool]

I tried to do what (maybe) other people would do and 'Google' myself with Neo, and it never got me as a result (which..might make sense, to be honest.) However, when I actually tried to look for people for a project that I actually have (I need social media set up for personal stuff), I noticed that it's not quite... there yet.

What I was looking for shouldn't be that hard to find (someone who works with social media with a flexible project and who's worked with the game industry), but Neo didn't send me a SINGLE relevant profile. I got all kinds of social media marketers (from level one and up, I think), but no one in my actual field. Now, I know it's a niche, but there HAS to be at least one person who has both game and marketing gigs (or something similar), right? 

I think NEO looks fancy and cool, but it'd been so much easier for me to find a freelancer myself. However, for new users, I can see NEO being VERY helpful. Still, I feel like it just feels kind of unpolished.

(also, something that I personally find interesting is that NEO remarks if a freelancer has a high rating as a 'pro' for them, but we are told that lower ratings should be normal and not everyone should be perfect...) I'm a bit concerned that this can become an issue later, but maybe I'm overthinking things.

 

[auto refresher]

On 1/16/2024 at 5:40 AM, afrooz_b said:

It is ridiculous that Fiverr shows you as inactive if you don't use Fiverr for 2 minutes. What should I do on Fiverr when I don't have a project? Do I just have to stare at my gig page and refresh it so my impressions increase, and that might lead to a job? This is exhausting. Using auto-refresh is time-saving and logical, but I don't know why Fiverr is against it.

Because being online does NOT matter? 
Fiverr (and many others) have confirmed it several times. Staring at the screen blankly is not helpful - the same goes for a refresher. Yes, you'll show up online, but so will 10 thousand others in your category. It just doesn't make enough of a difference to help. Working on your project and delivering something awesome every time, however, really does help. 

[Is it legal to directly reach out to clients Fiverr inbox?]

2 hours ago, nur_productions said:

I randomly clicked on another gig offering the same services I provide. While exploring, I came across a video created by the freelancer delivered a work for a client. I believe I can offer superior services, so as an experiment, I entered the client's name into the URL and found access to their inbox. However, I refrained from sending any messages.

No (I mean, it's against the TOS, like, just... straight out.) BUT I want you to imagine why. 

Think about it from a buyer's POV.

You just had an order delivered - you love it (or don't, who knows.) As you prepare to have another look on the site (or decide not to use it again/etc.), your inbox starts FILLING UP with other sellers offering the same thing (that you might not even need anymore.)

It goes from 'hy, I can hels' to 'hey, are you looking for another video for your project' and so on

Would you not feel that creepy as heck?

We aren't allowed to write to buyers for many reasons without them messaging us, but yeah, some people discover loopholes but... they don't last on the site for long.

(this was actually one of the major faults of BR back in time - if you were a seller, you'd get BOMBARDED by other sellers the second you were looking for something.)

So yeah, it's just... not okay. 

Wait for them to come to you.

(even if - you think - are better than the person they'd worked with before). 

 

[Math work]

4 hours ago, melanielm said:

This reminds me of when I used to play World of Warcraft and orcs would wander around saying "Work is da poop!"

As an alliance-'girlie' (this sounds silly lol) I have yet to encounter an orc like that recently 😞

(Went back to playing after like 12 years for the new Classic server. It's weird how the game itself changed so much but not those servers....though I only played on free private servers as a kid 😂)

[Math work]

I'm genuinely befuddled. 

(Please check how 'sheets' is supposed to be spelled.)

[Facing issues with download]

I just noticed it too! 

I'm guessing they might be working on something (or it's another inbox bug...)

[The Forum Has Gotten a Makeover]

12 minutes ago, Trisha_Fiverr said:

@donnovan86 seems we don't have the option, but we are going to add some more rewards pretty soon that will grant much higher levels of points for those who are creating and participating in conversations. 

I think as long as you can define participation as actually productive (no spammy one liner posts posted ten times) this is a grand idea! Otherwise however I'd worry it could get chaotic since a lot of people misunderstand what the forum is good for (and its connection to the main site.)

I think more engagement is awesome (from new and old sellers alike!) but there has to be a certain 'standard' for it, especially if it's rewarded - though maybe you've already figured some things out! 

I'm curious to see the changes in action as we go, it's always good to revamp things a bit for sure! 

 

 

[How I can improve my gig quality and more sales]

15 minutes ago, cheetahgraphic said:

No I didn't mean it I need some help because i am new 

One of the biggest tools a freelancer has available to them is the internet. Research (but don't expect people to tell you what to do exactly.) Once you learn what to search for (and know what you CAN'T find on your own), it's much easier to ask for advice. If you have specific questions, I'm sure there are people who would happily help!

 

[Buyer is not happy with the brief/matchmaking system]

12 hours ago, vickieito said:

Can you share your experience with briefs and how to access them? I haven't created a brief yet because I don't want buyers having unlimited access to my inbox simply because they've responded to a brief once. It seems easier to just do my own research and contact the sellers I would like to do business with myself. However, I'd like to be more helpful to buyers, especially first-time buyers, who would like to use the brief feature.

From what I remember, there IS a way to access briefs, but just like how BR was kind of hidden (at least to a reasonably new user), it's a bit obscured as well.  I - think - you need to wait for a notification and then can access it. I'm sure there's a different spot for it as well, of course, but I think it's a little tricky to find. 

My biggest issue with briefs (personally) is that buyers don't seem to be encouraged to fill them out fully. The idea is that we are matched based on, well, the same criteria (and some more) as for BR in theory - but I feel that many times things just aren't filled out. For example, someone might give a budget that's relatively close to what I charge but then ask for 10k words. BR has this issue as well, to be honest (and was a lot spammier.)

I think in general, I'd love it if Buyers were informed about the resources they have (I saw the post you mentioned as well and never heard about it before, could be a reasonably new feature?) and just general things about the site (e.g. technically 'I don't like it', isn't grounds for cancellation, you should not buy 10 things and buy only one, you need to communicate frequently, etc.) in a gentle but informative way. I think a lot of people don't really know where to look for the TOS/etc. if that makes sense. 

 

[Buyer is not happy with the brief/matchmaking system]

43 minutes ago, hedayetsaadi556 said:

As the title says, Fiverr's brief/match making system does not favor the buyer as we can see a buyer posted a help-seeking post on Reddit. Please have a look at the following snapshot of that post.

 

 

That client is trying to saythat Fiverr is giving a headache, and s/he can't figure out where the post request went. On the flip side, Fiverr's competitor is winning the game when a buyer is about to find an appropriate freelancer. I believe Fiverr should collect feedback and reconsider the "Buyer Request" feature. In that case, a few things may be implemented to reduce the low-quality proposals like others are doing.

I think what Fiverr should do is be better about communicating what briefs are (and where you can find them/etc.) Buyers' request as it was was AWFUL. More scam than anything as a buyer. However, for people who prefer that way of buying (which is NOT really Fiverr's main business model) briefs should work just fine as long as people know where they are/etc. As a new buyer, finding my old BRs was just as hard as figuring out where my briefs are once I post them. 

What a lot of people don't know (based on other websites/etc) when they come on here is that Fiverr is meant to be a bit more like a catalogue, for now at least. Think about how Amazon and Etsy (or just other supermarkets) work. You don't just post a request that you need two loaves of bread and get ten offers for it!

I understand the confusion for sure, but I think people should be able to do a bit of research and know that different sites work, well, differently! 

[What will be the next move by Fiverr to further complicate sellers' lives?]

On 12/22/2023 at 7:37 AM, uk1000 said:

When she said:

I expect it means making entering the review text optional but still allowing a buyer to leaving a public rating score (eg. allow them to give a 5 star public rating but with no review text, since repeat buyers start repeating the same review text).

I'm not sure what they mean about "the algorithm is not affected by the star rating score" - surely it could be affected for it at least in some ways even if not directly (eg. that it affects your 60 day stats and your level and so affects it in that way. But it could also mean that it's the private reviews/ratings that are the main thing affecting the ranking algorithm (ie. buyer satisfaction rate) - as well as other things like relevance, on time deliveries etc. But surely since it must affect the ranking system even if indirectly it shouldn't really say that it doesn't affect the [ranking] algorithm.

 I'm quoting like this cause I'm on the phone and it's messy. 

My interpretation at first was that whether we have stars or other systems (smileys etc) doesn't affect the system -eg. it's the same no matter what it looks like? I do think I read that very optimistically tho... 

I get why there is only so much they can tell us, but I'm concerned that there were certain factors (people getting the wrong reviews according to their buyers, etc.) That went somewhat ignored. I'm guessing it's likely a bug or something but even then... Something that directly affects us shouldn't be changed is a borderline weird fashion... 

I'm sure that most buyers get the new systems as well - the issue is with the few who are already lost. Clarity is something that they need... Which changes like this don't seem to provide. 

(I also think that you can't just tank everyone's ratings like this without changing other things but we'll see.) 

[Are Fiverr profiles linked with forum?]

3 hours ago, dev_sabbir37 said:

Hey there! Can you please clear up this topic, if I am active fiverr forum my account is active on fiverr.com ?

Hi - I just did, but again: no you're not. Not that being active matters much either, but the two sites aren't connected that way. 

[Are Fiverr profiles linked with forum?]

7 hours ago, sahadat_ope said:

Benifit is your seller account have active at that time and you will get lot of informations 

Do you mean that you're active on Fiverr while browsing the forum?

If so, that's incorrect. They are two completely different websites and don't affect each other in that way. 

But yes, you do learn a lot by reading on here. 

[MoocH’s Tenth Annual, “Regulars Only,” End of the Year Check In Thread]

Check-in:

Yeah, this year was rough.

A lot of awesome things happened, but work hardly had a lot to do with that (though there were some nice moments!)

I finally figured out what I want to do that seems decently sustainable though, so next year will be all about making that happen 😄I'm not entirely sure about how it'll work yet, but I hope to launch a custom escape room business for events (corporate and not) complete with the actual set-up/etc. (and some other small things on the side.) Paperwork is slowly underway 😄

I don't think I'd have thought of this if my earnings weren't just about under last year's, but... I think it's time for me to open up. It'll be hard but I'm looking forward to it 😄

 

[Testing improvements to the rating & review system]

2 hours ago, emmaki said:

Does this mean the beta test is not working correctly, giving everyone the wrong impression and making the emoji review system even more complex, convoluted, and confusing than it already appears to be? 

THIS is what I'm betting on. (as in, the system is somewhat broken(?) OR working well (without us really understanding what 'well' is.) I understand the point behind it, but I've seen a lot of posts (both here and as a lurker on reddit) that something seems up.

Maybe the transition isn't as smooth, and some metrics are getting mixed up.

I genuinely think that if I give someone two 'happy-af-emojis' they should get a 5-star review. Period. As a buyer, I need to be aware of what I'm doing (though many aren't, but...) 

3 hours ago, priyank_mod said:

futile perfect scores because that's what most of us have been taught at schools!! 🫠

My concern is that many people do actually perceive only a perfect 5.0 as, well 'perfect'. I was one of the kids scolded for not doing perfectly and definitely ended up being someone who scrutinizes ratings as well. In the end, if buyers are aware that there is no 'perfect', I think this can work? But otherwise, I'm still worried... 

Must be weird to see only 5 stars, go away for the holidays and (potentially) come back to a whole new system...

[Testing improvements to the rating & review system]

42 minutes ago, vibronx said:

Sometimes, you just don't want the hassle of a seller going crazy over a fair review. For this reason, I like the private review. However, I do feel it should be presented at the same time as the public review. As you say, it's annoying to have to leave feedback twice. 

This is the only reason why I agree with it - I've had that happen as well. I personally don't love running after buyers to make sure all is good either (I know it's technically good practice and TRY to do it but it feels so off to me.) I feel like there should be a way to ensure that the reviewing process isn't... I don't know, just annoying to do? Especially if you order a lot of things continuously, it gets bothersome. 

[Testing improvements to the rating & review system]

37 minutes ago, vovkaslovesnyy said:

I wouldn't be surprised if that's impossible 😄

 

Based on the review I made (which I believe ended in a 5-star review - AND was intended to be one) and a few I got that I realise could have been made with the new system, I think it either:

- The images above really are just to show us the system, and they aren't 'linked' to each other.

OR

- We might actually need to tick a certain amount of boxes for the review to be a 5-star. 

The second option does NOT sound like a good idea (at all), so I'm going to say it's likely the first (though I do feel like in this case if it were me, I'd have updated the images to show the actual stats in order to avoid misunderstandings. I understand that it's tricky, but I think it's important to showcase the features relatively accurately.

All in all, I hope that buyers will just get used to the new system relatively soon (and that IF the goal is actually clarity, buyers will know that our ratings might shift a bit as Fiverr is experimenting with new systems. 

 

13 minutes ago, venonusa said:

Private reviews seem like you're telling the client that they first left an untruthful public review, but now we're asking to client to leave a hidden truthful review.

This is how I feel as well. Some people might appreciate being able not to show their name (if they had issues during the order/etc.), but I feel like, for the most part, it's just...a bother. Another page to fill in, make sure it's correct, etc. I GET the point behind them, but worry about their impact...

[Testing improvements to the rating & review system]

1 hour ago, donnovan86 said:

Well a lot of 24 hour buyers don't even leave reviews. Actually it will be very bad if you are dealing with extremely demanding buyers, regardless of price or quick delivery. Fiverr needs to show buyers exactly how each option affects the review. Because as everyone said, a simple emoticon can easily ruin the reputation of a seller, so that's not exactly great. More transparency is better, and honestly I don't see emoticons as a professional way to rate people. Use it for the fun categories, but when it comes to a professional service.. I much prefery the very bad/very good route or just stars..

 

I saw a glimpse of it from the buyer's side (getting some art for my game has its perks 😄). It seemed... easy enough; I chose a few fitting options and the emojis and left a review. From what I've seen, it turned up as a 5-star review (I checked to make sure.) 

It didn't feel particularly tough to choose the right things, BUT I do feel like for buyers who just rush through things, it could feel overwhelming. I had time while I was on the train, so it didn't feel bad, but I can imagine it impacting a review if someone's in a hurry and not paying much attention to what they're doing. 

That being said, I do agree on it not feeling very professional, if that makes sense? Like, I'm actually working on a soon-to-be commercial project. Emojis don't really make me feel 'business owner' as much as 'passion project do-er'. I'm sure some would disagree with this (and I do think that colours/pictures help in some situations, but I'm not sure how I feel about them in this context. 

Then again, we have to roll with the changes. At least it does look like good reviews are possible (but I'm a bit concerned about how buyers seem confused... That kinda stuff COULD affect us, so...)

[Testing improvements to the rating & review system]

I think I'll have to echo some of the others - this feels potentially concerning to me. On one hand, I do think that buyers seem overwhelmed by the review system at the moment (it's not a big deal but if you order in bulk it adds up...) on the other, I'm not sure emojis are the solution. 

I know that certain places (like coffee shops / etc. ) use this system, but I'm worried that it's just different on a relatively smaller scale. 

Very good would (in theory) be a 4 star review now. Somehow when I see the four stars, as a buyer I recognize that as imperfect (as in - I could give them more stars if they did better) but very good is already... Very good? 

If we end up punished for it without the buyers realizing that it's, in fact, a bad rating (granted that things stay the same!) I feel a bit worried. 

(Basically, I know it's similar now but when choosing between happy emojis it feels like it'll be easier to rate lower? I'm guessing that's partially the point though...

That being said, I'm not huge on it but I'm sure I'll get used to it! Simplification is a good idea in itself!

[Could there be a separate rating system for interactions with users when no purchase is actually made?]

1 hour ago, asyranok said:

I can't imagine why it would possibly be bad for anyone unless they have poor initial interactions. Because everyone else would be subject to this, and their ratings would reflect the same thing as all of the other great Fiverr freelancers that also strive for good initial interactions. So you would not be uniquely negatively affected. 

Sometimes, I don't reply to messages because they get buried in spam. At other times, I genuinely just forget - it's human nature. There are, yes, times when I just don't think we're the right fit and I try to let the potential client know, but if I were to say it the wrong way, they could place an order in revenge (which, trust me, some people would...) With your idea, they wouldn't even have to spend money to potentially get my ratings down.

I also get many new sellers begging for money (yes) or work... Can you see how that could be an issue if the feature was implemented in a less-than-ideal manner? 

On most other pages, you are rating a business as a whole. Several people, the place's tidiness, etc. You can have an opinion on it.

When you just chat with an artist or writer (or whatever) you would be rating them based on yes, their professionalism, but also whether you like them or not as a person, because it's not like you can see their shop/etc. (other than the gigs we have.)

Judging at the end of the order gives you something concrete to judge (plus some other aspects.)

Sellers already have a lot going on, so this really wouldn't be a good idea. I get the frustration though, but I really don't think it's as deep. Buyers often contact up to 10 sellers at a time as well, so... a lot of times we might even assume that they just went to someone else. (for example, if someone said bye, talk tomorrow about the project' to me, I wouldn't be the one to seek them out first unless they are a return buyer and we've discussed it prior.)

[Seller BLOCKED me for what?]

40 minutes ago, uk1000 said:

We probably haven't seen the full conversation because in the message you're not asking for samples from a specific gig.

That's what I felt as well.

@avneeth100ms, you might not know, but there are a LOT of people who steal samples from sellers. One of the biggest red flags (for me personally) is the way a lot of those people write to us. I'm guessing that you started the convo by explaining what you wanted, but 'samples please' could easily trigger someone who's been fooled.

But I'm curious - why do you think it's the same seller as before? Did you have a bad experience with someone else?

You could be right, but it could be two different sellers, it's honestly hard to tell. 

 

[Is it ok to promote my gig to other sellers?]

37 minutes ago, superspots said:

I have a video gig for promotion. Many other sellers might be interested in it.

Does Fiverr let you send messages to other sellers?  

No.

I actually understand why you might think it could be okay, so I'll try to explain why I consider it spam (other than Fiverr actually stating it is and forbidding it.)

Imagine it from the other side. What if you started getting 5-10 messages a week from other sellers trying to get you to order from them. 

You could miss those messages (for whatever reason) and even lose your level because of it (it's an extreme but it could happen!). 

If I as a seller want a service I can seek it out easily. I don't need other sellers telling me about them, basically. 

(Still, I'm glad you asked first! I just wanted to explain why it's not allowed instead of just saying it's not.)

[What is "order delivered" supposed to mean?]

9 hours ago, jamesstewart382 said:

I am pretty familiar with the process, considering I just went through it.  My question remains:

Is the "delivered" status intended to mean "work completed", or does it mean "work delivered to buyer"? 

Because of international mailing timelines, those are NOT the same thing.

In this case, it means work completed (as Fiverr completed the order.) Delivered just means that it was delivered to you and you should be able to check it to see if you need revisions / etc.

My biggest concern is in this case: how come they (from what I understand) never showed you even a photo / scan of the artwork? I feel like that would be a lot easier to ensure that you're happy with the work before they post it / etc. Did you ask them to show it to you? 

Does the seller seem ready to communicate with you (if you need revisions / etc.?)

Fiverr does offer - some - services that can be sent through the post / etc. but it's not the main purpose of the site so I wouldn't be surprised if it just operates as a normal order (which  seems to the case.)

I would try to talk to the seller or eventually contact support to see what can be done to be honest. 

[Why isnt my gig is ranking despite fullfiling all the requirements??]

7 hours ago, pindroupsound said:

Dear members I am frustrated right now it has been 2 months since I created my profile and my work is top-notch, but my gig is still not getting ranked or minimum impression please guide me by checking out my profile and suggest to me how I can fix this and I am not getting any brief do not know why? Please help me.

profile link : https://www.fiverr.com/pindroupsound?up_rollout=true

Something that helped me personally was learning how to think of Fiverr as a marketplace and not as a test or an exam (or even a company where you get work no matter what.)

The thing is - maybe you did everything people said will make a good gig (and you're even good at what you do!) but oftentimes that's not enough. 

Setting yourself apart in the marketplace (as someone already mentioned it) isn't was. What looks good to you on a thumbnail might look like any others in the row next to your gig. Impressions are important to some extent but it's really conversion that's key. You need something that will get people to stop scrolling and at least checking your gig out.

I'm not in your field so I can't judge exactly what you should do but researching and trying to see what people click on / seek should likely be your first step. 

[Illustrators for Children's Picture Books]

5 hours ago, joanajoan said:

Am I just not lucky?  Or do I not know who to screen search results?  Any tips?

It's likely the second one - though knowing what to look out for comes with experience! I'm not an illustrator, but I don't share full scripts I've written (for safety reasons/copyright stuff) BUT I do show several projects I've worked on and was credited for. If an artist can't show you that, I wouldn't believe them. You can, of course, still take a gamble because newbies CAN be talented, but yeah. 

What I would look out for other than English skills (at least enough to understand you/etc.) is honest people with at least 20-25 reviews, some that show their work done for those gigs. SURE, again, a newbie might be great (and cheaper), but it's not so easy to spot the red flags in the beginning.

I'd also try to make sure that the art WAS made by the people (who claim to be the artists), and personally, I'd stray away from full-on AI art, but that's up to you of course. 

Art is expensive and not easy, but somehow, some people got it into their minds that they can sell paint/clip art level stuff for cheap, and people who just want something quick and cheap will be happy to buy it, so sadly, it's a finicky thing to get into! (nothing wrong with those either, but I personally would want something a bit different if I were to publish!)