katakatica
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Posts posted by katakatica
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6 minutes ago, emmaki said:
I am back from my adventure outdoors!
The sky can fall in now, please.
I'm secretly wondering if the update has already happened but because of the 30-day grace periods/etc. the differences aren't very obvious just yet?
It looks the same on my side, but I'm not expecting any changes other than my rating changing a little bit.
(but yes, if something big happens, I'd rather it happens before 5 so I can go out tonight in peace :D)
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I think the tricky part is that Fiverr technically does warn us about screening links (I think) and files in the TOS and about communicating outside of the platform. It's clearly not enough but it's kind of there. However, when a scam like this runs this rampant (and they are able to use the site's name) it is kind of... a them issue as well.
I feel like people are fooled easily partially because they expect to link their cards to the site - how else would we get paid? (I know bank accounts and card details are different but still...)
In the end.. I just hope something is done about this because of not, it's going to further harm the people (and eventually the platform.)
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1 hour ago, emmaki said:
Scammers must have a field day on this platform.
I'm honestly amazed at how a line taken out of context in a conversation could (potentially) harm our accounts, but scammers are finding more and more ways to fool newcomers. The double standard scares me.
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39 minutes ago, uk1000 said:
It's a security problem if Fiverr allow any Fiverr users to call themselves "Fiverr Support" in their display name. Maybe that's a new problem that only happened because they quite recently added the "display name" field to profiles. So they could prevent that. They could also check any new usernames or display names that start with "Fiverr" so that only real Fiverr staff can have those. They could also do image analysis of the profile image to make sure no one other than Fiverr can use their logo. In fact that are lots of phishing attempts from usernames like that. Fiverr could put a check on those usernames that automatically flagged them for a manual check and didn't allow them to do anything on site until approved.
It probably wasn't because you just completed your registration that you got the phishing message. eg. if you just joined Fiverr and completed the registration, as long as your browser wasn't compromised no one else should know (unless you joined the forum etc or unless they're checking sitemap type stuff or doing a seller search on the site (but for that they'd need part of the username)- but maybe it would require a gig first). It would have been after you created the new gig that they most likely noticed as your new gig would have appeared in the "new arrivals" sort on the site.
It does say to "keep payments and communication within Fiverr" and scanning the barcode could have sent you to any website.
You could tag one of the staff members if you want them to reply to your post here.
From what I've seen on here (I got one of these but would never scan it!) the scanned site pops up as Fiverr (with a small change to the URL). While it's noticeable to us, it can easily fool newcomers who haven't been around for long.
That being said based on the screenshot the fake support chat they have does use very broken English (which... can be an indication of issues but again might not be picked up by some people.ĺ
This is a particularly nasty scam and I really hope something will be done about it. As you said, as long as someone is able to pose as Fiverr (which the telegram scammers have tried as well) it's kind of a Fiverr issue.
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5 minutes ago, priyank_mod said:
Yes, and I feel this has been the new normal in the last 12-15 months or so. They don't even make an effort to read or understand the issue and a couple of times, sent me solutions which were completely unrelated to the issue explained in my ticket. 🥲
What I fear is that Fiverr seems to be taking human error out of the calculation completely when rating sellers.
CS being... close to useless in some cases makes it worse because we might be able to advocate for ourselves, but they don't really 'get' it.
While I hope that once things die down CS will have less to work with and be able to solve issues more efficiently, I don't have super high hopes. AI doesn't account for mistakes from the buyers' side or even for sellers trying to fix things they didn't even break.
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36 minutes ago, priyank_mod said:
In the entire mess, they could have been trained and aligned CS team better on processes and rules - to handle and resolve grievances with human touch as people's livelihoods are at stake, but they faltered by sending templated responses. 🤦♂️
This is one of my biggest gripes lately with Fiverr.
If you catch a good agent, they might be able to help, but 9/10 times they'll miss the mark when I write to them. Usually, they'll get it after me clarifying what's going on, but it's still... not OK.
I understand that they are swamped (and so are SMs/etc.) but that's not an excuse to ignore messages and copy in what 'you think' is a good response.
I think Fiverr phasing out human work to rely more on AI could work if say, CS/etc. were properly trained to ensure that the decisions made are correct. However, this seems to be lacking right now.
(I keep bringing this example up, but CS's reply to me saying 'hey, my valid tax number isn't accepted by the system' was 'Unfortunately, you will have to declare your number, these are the laws. I'm sure this isn't what you wanted to hear'.
I - have - had slightly more luck when asking about NDAs/etc. but when that was the case, it was quite obvious that the responses were AI-made, which is... OK, I guess, but could be an issue if the info ends up being incorrect (which has happened before.)
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Oooh, I love this question!
I'm working on a short fantasy book with a twist, so I probably would spend the money on ads and social media marketing while I figure out the rest of it myself since I already have an artist (and can figure out the formatting/etc. myself.)
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9 minutes ago, donnovan86 said:
If the order was initiated and it was canceled after that, I get the reason why your score dropped. Still, I really hope they solve this problem because it's very annoying to be told by CS that your score is not affected, yet all of a sudden the score drops. Hopefully a fix is coming with the rollout in 2 weeks.
CS basically said that it doesn't affect our 'completion' rate, but affects the score still based on, well... I guess just like how revisions/etc. effect us as well? So basically, the score has more to it than just 'don't cancel orders'/etc.
I can sort of see why it could affect me, but... I can't magically make the buyer need me again. I think in some cases, a cancellation is the best choice for everyone.
9 minutes ago, cucinavivace said:
Their original FAQ on this said it was meant to be "relatively stable" and shouldn't "fluctuate too often." But, I've had three different support reps tell me the Success Score evaluations are daily. My Success Score fell two points without even having any additional input after I paused my gigs. So, yes, expect more to it than was originally presented. Also they're still working in various areas of the algorithms themselves, for scoring and for your resulting gig visibility. They're tweaking it while it's live, so anything could change at any time.I'm almost sure it's just the tweaking/etc. but it's still pretty strange that we don't exactly know what's going on. Stable and changes daily just around things you can use for the same thing in my book. Of course, if it's like the other scores used to be in the past (e.g. only, say, 100 days count or whatever) I can see that causing the number to fluctuate, but... even then the jumping up and down (that many people are seeing) before it's even fully out is a little concerning. Maybe it'll get better though!
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Just now, donnovan86 said:
They still haven't fixed that problem with cancellations, have they? If the order doesn't have any requirements and it's inactive, canceling it still affects your score? WHY? I have 15 of those in queue right now, and they will most likely be canceled by Fiverr in a year or two. Hopefully they solve this by then.. if it's canceled due to not sharing guidelines or being inactive, it shouldn't affect the seller's success score. That's unjust and completely unfair.
So according to CS (whom I asked for help), they are 'aware of the issue and working on it'. This order was a bit different - the client started the order, sent me what they wanted but asked me to wait a bit for a bit more for a bit more info. Their project changed (for a couple of reasons, not really their fault) and now they just don't need me for the next, who knows 3-5 months? It was a tiny order, so waiting for a total of 5-7 months (the two I already waited plus more) and constantly extending (...which also goes against us.) just didn't really seem feasible. If the client were to come back in, say, a few months, I'd love to work with them again, of course, but...
I agree with you, some things should NOT affect us whatsoever. I did see that many articles (about changing requirements/etc. seem even more biased towards buyers now as well.) It used to be OK to just say they changed their mind to CS, but it seems like that's changed, too.
Eh, oh well.. I'm just a bit confused at the score jumping around, I guess.
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2 hours ago, katakatica said:
So... for the success score being relatively stable, mine went up to 10 from 9 (which is great, like, I'm happy I'm quite safe for now), but I also noticed some movement on a gig of mine that has fallen from grace a while back (so I only had one order on it lately compared to the many more on my other gigs.) It went 8-7-8.
Now, the tricky thing with this is that it means the score can shift in a relatively short time (which realistically is what we want, I think?) BUT what concerns me is that it's hard to guess why something happens.
I understand that's due to wanting to keep private reviews/etc. private, but I feel like that's making it.. trickier to manage/try to improve, I suppose?
In the end, two weeks (I think) from the launch of the new system, while I feel safe, I'm still quite concerned.
It doesn't help that I got the first review that complimented me on my professionalism, only to say that I could have improved (you know what I'm gonna say here: my professionalism.
I'm fine with 1-2 'bad' reviews, but I'm not sure I can stand behind 'very good' potentially bringing a penalty to sellers. Even if the public rating isn't everything, it still feels very dishonest to me because of that. As a buyer, if I rated someone as very good, I would be complimenting them in my mind.
On a personal level, my anxiety levels with this update have only risen and risen. I'm bending over backwards for mistakes even if I'm not the one who made them! This can't be healthy in the long run...
As for whether there's been any change in traffic with an improving Success Score, I don't think so? If anything, things feel slower than they did a while back, though things still seem to be coming in waves.
I'd edit the original post but I think it's too late.
My overall Success Score just went back down to 9.
I did have a cancelation yesterday (waited two months for the requirements but they might not be done for 3-4 more months but still...)
At least we know the score moves?
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So... for the success score being relatively stable, mine went up to 10 from 9 (which is great, like, I'm happy I'm quite safe for now), but I also noticed some movement on a gig of mine that has fallen from grace a while back (so I only had one order on it lately compared to the many more on my other gigs.) It went 8-7-8.
Now, the tricky thing with this is that it means the score can shift in a relatively short time (which realistically is what we want, I think?) BUT what concerns me is that it's hard to guess why something happens.
I understand that's due to wanting to keep private reviews/etc. private, but I feel like that's making it.. trickier to manage/try to improve, I suppose?
In the end, two weeks (I think) from the launch of the new system, while I feel safe, I'm still quite concerned.
It doesn't help that I got the first review that complimented me on my professionalism, only to say that I could have improved (you know what I'm gonna say here: my professionalism.
I'm fine with 1-2 'bad' reviews, but I'm not sure I can stand behind 'very good' potentially bringing a penalty to sellers. Even if the public rating isn't everything, it still feels very dishonest to me because of that. As a buyer, if I rated someone as very good, I would be complimenting them in my mind.
On a personal level, my anxiety levels with this update have only risen and risen. I'm bending over backwards for mistakes even if I'm not the one who made them! This can't be healthy in the long run...
As for whether there's been any change in traffic with an improving Success Score, I don't think so? If anything, things feel slower than they did a while back, though things still seem to be coming in waves.
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52 minutes ago, donnovan86 said:
Are you sure you entered Fiverr.com? Because the link in your browser seems to suggest other website. There is a scam link running around similar to what you have, which encourages people to share their personal info like bank info. Don't continue to be safe. Just enter Fiverr via its regular link, https://www.fiverr.com/.
Still that copy (the website, not the writing the writing is terrible lol) is really scary.
Like, as someone who's worked on Fiverr for years we wouldn't fall for it but... It's perhaps the dangerous scam right now I would say.
1 hour ago, irynasupervideo said:After my tegistration on Fivver like a seller I received a notification that I need to provide my credit card information and confirm the transaction for $118 to get my first order on Fivver. My bank thinks it's a phishing scam and hasn't confirmed the transaction. Tell me, is it normal that when you first order, Fiverr requests that you transfer money to them with a promise of a subsequent refund. I need to verify the bank account?
It's a scam. Trust your bank and avoid at all cost.
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3 hours ago, uk1000 said:
One seller asked "4.3 star why?" to a buyer and the buyer then said it was a miss-click and that he wanted to change it to 5. The seller then suggested he could contact CS to change it (since that was the only way it could be changed). The seller was then given an account warning (and has now lost his Fiverr account, maybe because of another rating warning too). Maybe that was a bit confrontational to ask that way but it still shows it's very risky.
This is my other concern as well. Some sellers might just be blunt by nature (or just not speaking English that well.) They might think that they're doing the right thing... but they aren't, and that's definitely scary.
3 hours ago, uk1000 said:eg. "[seller name] would like some clarification about the review you gave and suggestions for anything that they could do to improve") where they could leave a reply. When it gives them that automatic message with the option to reply it could also give an option for them to click something like "I made an error when entering the review or rating". That could then give a chance to correct it or direct them to CS to change it. That would stop the risk for sellers while also getting them more info on reviews that indicated that the seller could improve in some ways.
I like this. Maybe encourage people to use it sparingly (because imagine spamming buyers...) but having a system could feel 'better'.
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I never liked this advice (even if it probably works very well.) I also think it's awesome to have some clear guidelines, @Kesha, so thank you for writing this!
However, I'll share what I think personally (even if perhaps I won't be very popular with this point of view.)
For me, asking for a review seems a bit strange after the buyer has decided not to leave one (especially if they are prompted by Fiverr as well.) I do however check-in with them two days or so after delivery to make sure all is good.
That being said, what I'm not sure I can agree with the most (even if it seems fine as per the TOS) is tactfully asking buyers about a certain rating, especially if we think it was an accident.
In my mind (and perhaps I'm just a weird one) it's the intent that matters. It's still manipulation, even if I'm being nice. I could say 'oh hey, I've noticed that perhaps my communication could have been better, was there anything I could improve on?' knowing fully well that the buyer likely made a mistake... My intention in that case won't be me wanting to improve, but wanting the review to be better. As subtle as it is, it can still influence the client.
I do understand that people make mistakes (especially when there is a new system that not every buyer seems to understand well yet) but I'm not sure I should be the one teaching them how it works (mostly due to the fear of pressuring them in case they actually were unhappy.)
That being said, I also don't like complaining if I don't like the food in a restaurant (or similar things) so perhaps I'm just worried about potential confrontation. I'm curious to see how other people think about this!
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5 minutes ago, almostfauxreal said:Talking about bugs:
I made everything possible to deliver this order on time, did so as well and now it's showing as 2hrs late 😄 (the delivery date was 2hrs ago..)
My metric for this is on "strong negative impact" - let's see what CS is saying about that 😅I've noticed - I'm not sure if it's always been like this or not) that orders that are delivered way ahead of time show x days late until they are accepted.
I always felt like this is just the system (and never had any issues in the prior system) but if we think back to what was told before (I think it was mentioned that revisions, etc. should be done during the initial time set for the orders as well) there could be something strange at work.
(Or not and it's just weirdly phrased.)
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7 hours ago, kingpirux said:
if someone is asking me to create a board game about money laundry the AI will think that im a criminal.
I write (amongst other 'spooky' things, murder mystery stories and escape rooms. IF the AI does not recognize brainstorming (which it might), it might be best to take it all into word documents maybe? I've noticed that some of my gigs that took bigger hits (nothing awful luckily) on communication were the ones that, well... have some 'unusual' subjects. Of course, the AI COULD be smart enough to interpret brainstorming as well, brainstorming and angry buyers as angry buyers, but who knows?
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See, I haven't gotten a single one yet, BUT I had a whole bunch of t-gram ones lately. Just the regular bull, nothing exciting. I've been wondering whether launching a new gig (I have something I've been considering trying) would trigger them...
(But seriously, they are claiming to be Fiverr/secretaries/etc. I'd rather them not get any smarter... because this COULD get dangerous for some people.)
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55 minutes ago, visualstudios said:
Here 4 seems to be the most common, which is curious because it's the cutoff to be no level. at 5 you already get level 1. Seems suspiciously convenient.
I've noticed that as well! I'm guessing under 4 (unless it's 0 for... whatever weird reason) it doesn't really 'matter' since the result is the same.
I'm curious - if - there were some bugs though with rolling out the numbers (and whether they will be ironed out eventually or just... not.)
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6 minutes ago, ilawjuni0r said:
Hello ,
Is used Photoshop to create the Gif animation,
So how hard is to press Ctrl + T and do the resize?
Why it take so much effort to cost 20$?Most YouTube videos for GIF resizing are not more than 1:30min; why is he trying to rob newcomers?
Lets me share what the package says but he wants to charge me 20$ for the banner this is something else am sure they putting nice prices just to fish you and after they give you the actual price for the GIF animated again something which is totally robbery,
So if that is the case (and the job isn't more complex / etc. than the standard which I wouldn't know) the seller is actually going against the rules.
There is a lot of people who do sell at such low prices though. Some, however, value their work differently, especially if.it's art. You'll see people selling the same thing for $10 and $50 or even more. Oftentimes, higher prices mean better products.
Now is this seller in the wrong? It does seem so (but it's hard to judge just based of what you've said). But that doesn't mean that everyone else is like that.
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According to CS,
(The rest I did not even try to check because it just makes my head hurt more.)
But also, what if we place tickets because we are having issues reaching the buyers? Or we just need to make sure that the gig they ordered is OK (for example, sometimes I need to check with CS about certain topics.)
This whole thing is a bit weird
(but I do trust what's above more than what CS said for now... )
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4 minutes ago, emmaki said:
I bet that's a Weatherspoons.
It was the Queen's Head or something slightly bizarre (this was in Stockholm.) But Weathersppoons might have inspired it.
It did make me crack up when I saw it tho.
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4 minutes ago, emmaki said:
Oh, so Fiverr's success managers recommend that sellers practice feedback manipulation by contacting clients to give them good reviews? While dribbling on about the integrity of reviews and the pristineness of their transparency to everyone else?
Alrighty then.
I mean, I already knew that a lot of them must be doling out awful advice since I've seen a few too many "my SM told me to X and now I've been badthinged" posts on the subject. Then again, Fiverr does have a history of telling people that things will be fine before disabling their accounts because everything was not already (c/f VO Pete).
Regardless of whether sellers should know better or not (they should), Fiverr never takes accountability for this. On a paid service. That people are paying for. To be successful. On the premium thing. As the only thing that really adds any value to the premium thing.
This always felt a bit off to me as well (to be fair so does writing to the buyer once the order has closed so maybe it's just my dislike for potential conflict.)
In theory - if I were to pick and choose who I ask to fill out the private form (e.g. I only ask people who I know like my work) I'd still be manipulating metrics, right? I'm sure that the SMs mean 'talk to every frequent buyer' but still.
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1 minute ago, virgoca said:
I know you asked this as a rhetorical, but man it’s been rough. I’ve been obsessing over this ever since the system rolled out back on the 14th, plus keeping up working on my active orders as well as keeping up a good attitude towards my buyers while being borderline losing my mind plus taking care of my offline life in the meantime. These past days have been a mess! Anyone else feeling like this? (I’m fairly sure the answer is yes)
I had a panic attack (a proper one after not having a bad one for like half a year now, so yay) just waiting for the metrics to drop. My page wasn't updated for a long time and it just really stressed me out (not sure why.)
I'm not entirely grasping just what got me so anxious this time. I'm fine (though barely) based on the score but just thinking about it put me on edge.
I think the way it was dropped (rolled out in advance, etc.) just set something off in me?
It's funny because it's dramatic but it really just pushed me down a bit.
Luckily my partner was here to support me but without him it would have been harder.
(Mental health matters. Even if most people are just mad or confused that can easily boil over.)
I did find this gem while walking around though on Wednesday.
Maybe all we need is an interesting value for money.
(This was some sort of bar I guess?)
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CS said that as long as the order doesn't run late (so the extension goes through etc.) it's fine.
I have several clients who take their time sending things through (and asking them to hurry up doesn't feel very conflict free 😂) so I asked and that's what they responded. I guess it's a case by case basis?
(Or... Not everyone was updated about the changes?)
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Official feedback thread re: the new leveling system
in Fiverr.com Feedback
Posted
I mean I guess people already outraged themselves?
In a way, Fiverr probably was aware of the reaction they would get. Announcing it first and then switching gradually (or just suddenly without much fanfare) might actually be in their favour?
(Or... it just hasn't happened yet.)