kevindwren

I have extended delivery time a couple of times in the past and I don't think I ever get penalized for it. Based on my experience, as long as there's a mutual agreement between you and the buyer you should be fine.

I think everyone here has explained clearly that there will be scammers in various fields and it's important to be a mindful buyer before you place order. This is not mandatory but It's best to reach out and communicate first with the seller before placing order as a precaution. I am pretty sure you'll be able to spot a pattern in the conversation if the seller is not genuine.

@Alex.M Fiverr is well aware of that possibility, yet they choose to release it anyway. I think Fiverr will always prioritize buyers and lean towards features that could satisfy/please the buyers. If you can reply to the feedback, at least you can explain your side of the story and let potential buyers judge.

I thought Buyer can only extend two times? after they extend twice, they won't be able to extend after and the order will be marked as complete if there's no action

It's a new policy on Fiverr that buyer can leave review even after cancelling the order unless they're a first-time buyer or it's due to chargebacks. Please make sure that you communicate well and end everything on a good term with the buyer even if they request for cancellation. It helps minimize the possibility of the buyer leaving bad reviews after cancellation.

A big portion of buyers reach out because they like the samples they see in my gig gallery and reviews 🤔 It's probably because when it comes to design you can immediately tell if it's the type of style that you want for your project. I show samples when the buyer doesn't have a detailed briefing, so they know what to expect. As for buyers who know exactly what they want, I just state a price based on the complexity of their request (this is the case with the buyer I talked about).

I agree with you. I also create my design based on buyer's briefing, which in his case was quite specific. Even if he end up not liking the outcome, it doesn't change the fact that I spend time to realize his ideas. I can use that explanation next time I encounter another buyer with that type of question. Thank you! In the end, I suggested that we don't move forward with the project if he doesn't trust my skill and expertise to realize his ideas. Based on the responses I received here, I think I made the right decision.

@dennis_corey Thank you for sharing your experience, Dennis. After receiving that response, I can't help but feeling hesitant and honestly even a bit offended. I already have over 1000 reviews and I also have attached some portfolios. If those aren't enough, I don't think providing sample would make that much difference.

It means exactly as it says. It's not rocket science. Allow access to camera so that Fiverr can verify your ID.

Hey, I've been on this forum for some time but this is my first post regarding Fiverr. I had a discussion with a buyer yesterday and earlier this morning he asked "Will you do a refund if I'm not satisfied with the work?". Throughout my career on Fiverr, I never once claim I guarantee 100% satisfaction. I am aware that there are things beyond my control that might cause the buyer to change their mind or affect their judgments. I work in a creative field and what is considered "good" can be very subjective sometimes. However, I also never intend to not get paid after working on a project. I explained to the buyer that I provide a couple of free revisions which he can use to request any changes needed if he's unhappy, so he doesn't have to worry. For the most part, most buyers I worked with tend to feel relieved after knowing this and move forward with the order. This buyer, however, proceeded to ask "and what if I'm still not happy after the changes?". I simply replied "Is there any reason why you think that the changes would still not make you happy?". How do you usually respond to this type of question from a buyer? would you tell them that you'll do 100% refund? I am not sure if my respond is appropriate. If it doesn't, I would like to learn from other sellers here, so that I can respond appropriately in the future.

You don't have to stay online 24H on Fiverr. Let's be realistic here that you need some sleep and a life to live outside Fiverr. Just try to be available around hours where the majority of potential buyers are online on the platform. Majority of my buyers are from USA, so I try be available as much as I can when it's morning or afternoon there.

Not all buyers will leave review. I know it sucks especially if you're still new and you need to gather more reviews, but please do as others have said here. Don't ask or remind the buyer to leave a review. If they don't leave it now, they might do so when they have time. I have some buyers who left a review a couple of days after accepting the delivery. Just move on and focus on new orders.

Based on experience, no it won't affect your completion rate. I had some orders in the past that sat on revision more than a week because the buyers were unresponsive. The projects were completed at the end and it didn't affect my completion rate. It will only be counted as late if you deliver past the due time. Otherwise you don't have to worry about it.

Clearly others have pointed out what's wrong. I am just here for the cute cat picture.

When I have an emergency or condition that require me to extend my delivery time, I always start the message with an apology and then proceed to let them know about the extension request. Most of the time, they understand and wouldn't mind giving the extra time.