miiila

Once more, I´m waking up to an order where the buyer used the gig multiples of the basic gig to get to their desired word count. Makes sense, from their perspective, the drop-down is there, so why not click. They are in another time zone, so 10 hours of the 3-day delivery time have already passed, too. So… someone ordered and paid, where’s the problem? The problem is that the buyer ordered 14x the words the basic gig offers with a delivery time of 3 days, and that delivery time doesn´t change a bit, never mind how many words a buyer orders! That makes exactly zero sense. Yes, I do ask in my gig to contact me for orders of more than xxxx words, because, you know, I need time to do my orders, unfortunately, I only sell time-intensive gigs, and I have other orders in my queue all the time. But some buyers don´t read, or simply order yet, we all know that. Why can´t we either limit the number of gig multiples a buyer can choose or the delivery time does not change according to logic or numbers we set ourselves? Again, gig multiples aren´t a problem if what you´re selling is pre-made PDFs or something, but it is a problem in a category like Writing & Translation, how can that not be obvious? It is a level perk that we get more gig multiples. Well, for me, and I´d think a lot of us, it´s a problem, not a perk. My options now: annoy the buyer with cancelling (yeah, cancelling, you know…) and explanations and ask him to accept a custom offer instead annoy the buyer with opening a dispute and explanations and ask for a delivery time extension (potentially risking a cancellation, yeah, you know…) do nothing and try and risk delivering late (yeah, you know…) somehow make it happen and squeeze it in, which means working through this entire Sunday or working through one of the coming three nights, seeing that I already got orders in my queue which I must work on This is not the fault of the buyer, mind you, the system offers those gig multiples, so why wouldn´t he use them. What is wrong here is that we sellers can´t set the number of gig multiples a buyer can choose to a number that won´t lead problems for us (and consequently for the buyer too, if we can´t deliver on time, have to cancel etc.). The solution, pretty logical and shouldn´t be hard to implement: let sellers limit how many gig multiples buyers can choose (the setting is there for allowed orders in queue too, so why not here?), or make it so that the delivery time changes accordingly. Gig option A offers 100 words in 1 day? Then, if a buyer orders 500 words, the delivery time should change to 5 days - or to something the seller specified in advance. Makes total sense, and should to buyers as well if they think about it - they still can use express delivery if offered/gig option B or C which might have more words included but a better delivery time ratio/ask for a custom offer for their needed word count and their desired delivery time.) or, preferably, both of that. Apropos, please also review the way the gig extras are handled. In a category like Writing & Translating, you can order an extra like fast delivery/proofreading/whatever custom extra 1x never mind how many words you order. This should be made technically impossible. The number of extras that are ordered must automatically adjust to the number of words. 10x main gig (let´s say translation of 100 words=1000 words) with only 1x extra like 24-delivery (for 1000 words) or 1x proofreading (for 1000 words), makes no sense - obviously, the amount of extras needs to go up with the amount of multiples a buyer clicks. The way it is set up now, keeps sellers, and thus buyers, from using all available options. Pretty sure some sellers might offer lower delivery times and more extras too, if those unneccessary pitfalls were out of the way. My delivery times, for instance, are higher than need be, to at least give me a slight chance of being able to deal with situations like the above without any bad effects for buyers and myself.

Hm. I read to first create the URL, under seo considerations, and then change the title to the human friendly “I will…” title. I thought that was one of Fiverr’s own tips, though may be wrong and read it elsewhere. It doesn’t really make sense that you can never change the title at all, what if you made a typo, for instance or simply don’t have an important key term in the URL that you only later think of including in your title. Unless you change the title to offer something different from what the URL indicates, like the url of my gig talks about translation and I change the title to logo design, it shouldn’t matter.

I´d like that too. The app does something similar, I can add a deadline to my Google calendar there.

Yes. And welcome and 🍀 .

Yes, despite several changes for lots of things, this is still a problem. You can’t do much more than ask people to contact you before placing orders over x words and pray that they’ll do. A bit sub-optimal, and that without any real reason I could see or guess. 😕

The phone app shows the username, at least mine does.

Click the ‘Customer Support’ link in the footer of fiverr.com or click the ‘Help’ that shows when you click your icon/profile picture on fiverr.com, that will get you to the page where you can contact Customer Support.

No worries. There are a lot of these threads btw, old and new, if you type ‘world domination’ into the search box top right, you probably can find the world domination rate of almost every forum user. 😉 I still click them when a new (or old) one pops up and happens to be far up enough in the ‘latest posts’ list for me to notice, it´s fun to see, I love the feature.

It used to be blue when Saddu started the thread (and show the name of the country when you hovered over it). You’ll see the blue maps are in the earlier posts, the grey ones in the latest posts.

“But Eoin, my clients all just don´t read any messages I send them either! Also, where I live there´s a lottery draw three times a week!” Nice article, thanks, I do that sometimes, but probably could work on it.

Wow, almost 90…well…at least I got Cameroon to humour myself, seems to be a pretty rare stamp.

Selling > Analytics > scroll to bottom

I have much much less than you (happy with my many regulars though, so not too sad), neither do I have Ecuador, but I got Cameroon. 🙂

Yeah, thank you, I made an ‘instructional screenshot’ for gig multiples recently as I had another kind of problem, a buyer used the 24 hour delivery extra to order for 2x the words instead of 2x gig, told me in the instructions that it’s fine to deliver within the normal delivery time which was 3 days and only used the 24 hour option to get to the price for 2x the included words. Well, as you know but he as a Buyer of course not necessarily, I still had to deliver within the 13 or so hours left after waking up to the order, or spend time on messaging and asking for an extension (with maybe consequences for secret rates and ranking ;)) and to risk it running late. Well, that hopefully Dorstone happen often and I explained it to the buyer with a Screenshot of the multiple thing, but that other problem cost me 2 mutual cancellations and thus a good drop in cancellation rate already. The thing here is that while for many of our suggestions there are pros and cons, but here I don’t really see any good reason for fiverr to not do it. Well, determined to not let this go until it gets a fix or someone fiverry tells me it never will. 😉

Still an issue. Please an option to limit the number of gig multiples a buyer can book, we can choose a number ourselves to limit orders in queue, this certainly can be implemented for the gig multiples, too. It´s really an issue, because the delivery time doesn´t change nvm how many multiples are booked, also I can hardly dare to offer any extras because of this. I want to offer some extras, and some buyers might like to be able to choose them, but if people can book as many multiples as they want, plus the delivery time doesn´t go up with the multiples, neither the price for an extra like 24 hour delivery…people who offer things based on word-counts and such, always run the risk of having to cancel, because someone orders so many multiples as it´s not humanly possible to deliver in the specified time.

Okay… bumping this because the counting of mutually cancelled orders for our completion rate just made this all the more important. I had 2 cancellations now within short time because a buyer accidentally ordered a much higher gig multiple than they needed. So obviously they asked for a cancellation to reorder the right amount. If i could choose how many gig multiples were possible to select with my gig, these 2 accidental orders and cancellations wouldn’t have happened, because for high word-counts which usually only would happen by mistake without inbox message and only ever happen per custom order really in my case, a buyer will have to contact me either way to make sure I even can do the order in the required time frame. There is absolutely no need and sense for my gigs to be able to be chosen in multiples like 10 or 20 or 50 or even more. The only thing that can come of that option are cancellations because either a buyer clicks 10x the amount they want by accident or because a buyer would order something like 20K or 200K words without talking to me first and I might have to cancel it depending on my schedule. Please let us sellers decide how many multiples of a gig a buyer can book ourselves, or at least give us a choice like 1-10 /1-20…unlimited, so it doesn’t unduly put those of us at a disadvantage who offer unique and custom and time intensive gigs. There’s a huge difference in what amount you can deliver depending on the gig. I could probably send out 100 or even 1000 premade or mainly premade things like a PDF or a postcard from wherever within 3 days, but there’s a limit to how many words I can translate in 3 days, no matter how much coffee I drink and how little i sleep. 😉 Thank you.

You mean where you find the map? Dashboard > Selling > Analytics, scroll down to map, the % is written there for you, I suppose it´s determined by countries vs. countries of people you sold gigs to.

@gina_riley2 Aw, that´s mean. I guess you could track it by putting your sellers and their country in a table, but the map is much prettier obviously and less work. 😕 Maybe put it in Suggestions or Bugs, so someone might pay attention and bring it back. @ world domination: I´m at only 8%. I have a lot of repeat buyers though, so that kind of figures.

Dear Blaise, I see, thanks anyway, it was worth a try, because I had found a way around uncontrollable gig multiplication by clicking against my written pleas with the non-package set-up that way, alas, well. FAQs and PDF is in theory a good idea, but the thing is I have on all 3 packages, where everyone who´d click any of them would have to see it, to please read the gig description, where this point is addressed, and I fear 1.) people who don´t read the description, won´t read a PDF either, and 2.) don´t really want to put PDFs up because the poor people who would read, have to read more then, and while certainly good and needed for some gigs. And I had more FAQs, but already deleted some of them a while ago, because the more there are, the less the chance that they get read, especially by the buyers who should read them, a lot of buyers message anyway of course if they have big work like ebooks, but, well, sometimes when I´m already booked out and yet wouldn´t have to pause a gig because I could take on small jobs, only not bigger ones, there´s that risk,and a lot is not all… I also don´t think most of my gigs/offers need a big explanation, those that need ‘talking’ need talking anyhow more than a PDF (I´m wondering about restructuring my gigs/splitting/specialising them more though and for that maybe the PDF approach will be good to keep in mind). I did change the overlay text on my gig images also to that effect, in the hope some people who don´t read the desctiption will look at the pics, maybe I´ll try to work on that and the wording of the gig description to make it clearer, but, well, the simple ‘limit allowed gig multiples’ would make this a lot easier and DAU-safe too. Thanks for the joking though and the suggestions, I´ll mull over it all and in either case I´ll add my question there and ask for the transcripts at that opportunity too! Have a great Sunday, Mila

Dear Blaise, the problem I face is that with the gig packages and the multiples people can book for example 50K words and the delivery time won´t go up and I´d have to deliver within 7 days, which would be a bit inconvenient… People don´t read, and they can God knows how many gig multiples, I stopped trying how high I could go when I was over 100. Will adding gig multiples as extras prevent that the multiples can be clicked? I’ll try and do that then, I´m still not sure why I shouldn´t be allowed to limit the multiples for my gigs, but if that´s a workaround I´ll take it! Thank you. Mila edit: I don´t think it helps, I might have to go back to the non package set-up, there I could control this ‘issue’ with the extras, as I then could set additional time for additional words. Hm, this doesn´t work with my package set-up, the extras are for all 3 packages, can´t make them different per package. Okay, I fear that means back to the one gig set-up, or take the risk of having to cancel orders. 😕

I had switched from the ‘normal’ 1 Gig thing to the Packages. My packages offer, e. g. 100, 250 or 1000 words, but people can just use the gig multiple thing to up the words to several hundreds or thousands, while the delivery time stays the same, and obviously I can only translate a certain number of words per day, no matter how long I work. Please implement an option to limit the multiples, or at least the delivery time must go up with the number of multiples booked. Being able to limit the bookable multiples I think would make the switch easier for a lot of people who are still not using packages too, it´s what kept me from switching earlier. I don´t want to have to cancel orders because people book more than I can do, and the simple option to turn off or limit the multiples would take care of that.

1 is enough in regards to submitting your gig to be shown, it´s recommended to make use of all 3 ‘slots’ for pics though, but you don´t have to, I had only 1 pic for my first gig for a while. So you can put up 1 for each gig, and later, when you find time to make/edit more pics, add them. 🙂 Customer Support : http://support.fiverr.com/hc/en-us/requests/new

I get that bug too, and after a while decided to say ***** it, it’s not worth spending time on going through it with CS if it just crops up again and again, to me, and apparently it doesn´t affect the ‘Avg. Response Time: 1 Hrs.’ the buyers will see on your profile, in another thread someone helpfully pointed out that a friend has a 50% response rate and it still shows as ‘Avg. Response Time: 1 Hrs.’ on her profile. My solution is to simply not even look at it anymore, it´s quite easy to ignore after a day or two.

Yes! He´s right, and it´s his thread too, so inform away, Mr. Semiautobiographer.