donnovan86
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Posts posted by donnovan86
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36 minutes ago, newsmike said:
This way people can certainly sanitize a bad review with a cancellation, but it makes that seller invisible for 60 days if it was related to lateness, poor quality of product or service, etc.... an enhanced version of what we have now.
True, but what I think Fiverr tries to achieve here is a way to publicly inform potential buyers. You can't do that if a person is penalized in the background. And I am sure Fiverr also wants to stop that sanitation process from certain sellers. I had buyers come my way saying that sellers refunded as soon as they requested a revision, since the seller was afraid of a bad review most likely. I think this issue is affecting a lot of buyers to the point where Fiverr wanted to do something about it.
I have no idea when a new version of this change will come, but I still think they want to keep things public. Although I guess your idea can also be a welcome change, albeit a background one.
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4 minutes ago, newsmike said:
So yay, angry mob got less transparency and continued sanitized reviews.
I doubt that. I am certain they will come back with a less intrusive version of this. I think they want those people that cancel a lot of orders to finally be shown, and they want buyers to know more about a seller's cancellation history. So they can make a good decision and prevent wasted time. I saw lots of buyers on the forum complaining about wasted time, so I am sure Fiverr will bring this change to fruition. It will be in a different version for sure, but I don't think Fiverr is letting this go. It seems like a major change they want to do. The only worry for me is taht some maleficent sellers will creatae new accounts, mask as buyers and start damaging people's accounts.
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18 minutes ago, smashradio said:
Personally, I think they just want us to forget this ever happened and silently introduce bigger changes over time. Perhaps they'll just introduce a feedback form asking the buyer privately about why they had to cancel the order, with certain alternatives counting towards your gig quality metrics, as they did with revision requests. Get too many "partial delivery" or "low-quality deliveries," and you're flagged by the system.
14 hours ago, uk1000 said:So making that even worse? The private thing and going behind our back with sellers not having any idea what their buyer satisfaction rate is.. and gigs randomly going out of search for a short or long time randomly. That gives way less control over our business. I understand if someone had a very bad review, obviously you expect that to happen. But in my case in the last 5 months almost I barely had a bad review, and while asking my SM they said that my buyer satisfaction rate can be improved.. it is ascending but still, I would prefer to have a number, graph.. something as a part of Seller Plus to see that. And maybe we can see a collage of what exactly buyers disliked the most, was it communication, etc.
I mean, I understand they want to make buyers feel safe with private review, but how can a seller improve when they did something wrong if they have no idea what that wrong thing is in the first place. As I said, I had great ratings overall in the past few months and despite that the buyer satisfaction rate doesn't match what I see publicly, and I also have no idea why that is...
Anyway, I am done rambling. I think this will come back. Fiverr wants to prevent people from canceling orders, and they also want to show what sellers are serial cancellation machines. They do want more transparency, so I don't see a private form being the right solution here. That's my opinion, this will come back in a less intrusive way and as I said and you also said, people won't be happy anyway. After all, when were we happy after any change? We just went ahead and adapted 🙂
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1 hour ago, saaddennis said:
I had a question for you Donnovan, are your gigs visible on the search and getting impressions but no orders or you can locate them?
Every person sees gigs differently. With that in mind, I can see them from my side but what I know for sure is I have way less clicks than I used to Pre-March 2023. That's how I know few people see me in search. The number of impressions is obviously lower too.
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Most likely it's a bad private review, that seems to be the issue for a lot of people these days. If a buyer says that they were not satisfied in their private reviews, that can be an issue. My success manager said that despite only having a very good set of public reviews, those private reviews are pushing me back in search. I've been dealing with this for around 3-4 months now so..
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36 minutes ago, markmckay495 said:
Thank you, but how do I find the ticket so that I can add details to it?
I think if you go to https://fiverr.zendesk.com/hc/en-us/requests you should see a ticket open, so you most likely have to add to that.
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12 minutes ago, uk1000 said:
Of course some people might try to create fake accounts but they may also be detected and all their accounts removed.
Fiverr can identify bad actors, but obviously things are limited. We need to realize that bad actors can easily ask a friend to buy and post a review, at that point you can't know if it's fake or not.
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3 minutes ago, mindstalker85 said:
"I want more work done for less money spent"
As it is everywhere in the world, not only online. There's a reason why Apple manufactures their stuff in Asia.
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2 minutes ago, uk1000 said:
It's like if a new restaurant opens in the same place, that hasn't had many reviews. Is it fair that the people from the restaurant near it (who don't want that new restaurant to be there because it would take business away from them) to leave the reviews without disclosing the fact that they're from the restaurant near it (that they are biased)?
Of course it's not but in reality they still do it.
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7 hours ago, maitasun said:
Buyers that are also sellers have always been able to leave reviews even if they hired sellers from the same category/subcategory.
The problem now is they can get their money back and seriously put down any competitor while also not spending a dime.
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8 hours ago, smashradio said:
I found myself in the minority, probably one of just two, including @newsmike, who didn't see this as a negative move. But if I were at the helm of Fiverr, I'd certainly revisit this decision.
The thing is, it seems they are doing it anyway, it will just be in a new version. So regardless of the situation, sellers will not be happy with this measure.
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34 minutes ago, ripongfx said:
Stays active for 24 hours
NO. BAD.
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It's pretty much the same it was a while ago. Lots of spammers, serial likers, but also some great topics and people as well. So yeah, nothing changed :))
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8 minutes ago, charlsmcfarlane said:
It would be a more seamless process if the deadline was only visible if it was necessary.
Create a longer deadline, there's no way around it 🙂
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6 minutes ago, sasyj93 said:
It just makes me nervous that you defend fiverr as if it were perfect,which it is not,anyway I already told you above what happened,I have no reason to lie:
Well every story has 2 sides. We don't know everything so we can only assume. Only you know what you did and what Fiverr penalized you for. And Fiverr has the records showing exactly what sanctions you received and why. The other people including me are just wasting time here trying to help you.
I had issues much worse than this and they were solved by customer support. So I didn't have any bad experience with them. And remember you are on a forum, it's all opinions and opinions, not everyone will agree with you.
8 minutes ago, sasyj93 said:the screenshots are not due to the public,
There are countless people that showed the email they received from customer support. If you expect people to offer some ideas or guidance in any way, then you have to show that, so we can all see what happened. Otherwise as I said, it's just hearsay and a single-sided opinion.
I for one will stop talking here, because clearly I can't help in any way, you're not sharing any images, so there's nothing else to do. I had way different interactions with customer support and as I said, blaming them will make no change here, they just offer you assistance, there are other departments that issue and handle warnings.
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12 minutes ago, psnappz said:
Any help is appreciated.
Unfortunately we can't help since we are just sellers. However, you shouldn't withdraw any money from Fiverr if you have any issues. And the thing is, even if your bank has problems, you can easily add another card from another bank to paypal, just go and issue the card, keep the money in Paypal until that process completes and you are good to go.
Fiverr won't accept refunds from PayPal so no one has any idea where the money went. They won't go to the Fiverr account, and Fiverr won't have any idea where those money come from and how to add it back. So yeah, reverting to Fiverr was a major mistake. As I said, you can easily create a new card and add it to PayPal, then you can withdraw to it. Your funds should always stay within PayPal if you already withdrew your amount from Fiverr, until you can withdraw to your card.
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1 hour ago, donsalluste said:
Yup, but this stays a shady business habit. Thanks to the magic of TOS. And since there's countless complaints about Fiverr never helping the freelancers, I should have been aware that they would find any excuse not to give back a dime, even if course wasn't fully completed.
Well the course was completed and you got a badge. The thing is, when you go through a course you can see from the beginning and the overall sections if this is going to help. Once you finish it and receive the badge, as @katakaticasaid, you can't expect them to offer a refund, the movie analogy is a great one.
You can leave a review for the course though, so others know it might not be as comprehensive as you expect. You have the right to do that since you bought this.
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2 hours ago, vickieito said:
I agree! Many buyers will want to easily see the sellers' responses to canceled orders (or negative reviews) ... right next to the buyers' reviews. It's too much work to search for the sellers' responses.
And while there, hopefully we can do something about buyers having the ability to order up to 20x your gig package amount, even if you don't want to. We need to have a way to stop people from ordering gig packages, or at least allow us to control how many gig multiples they can order, if any at all. Sellers should have control over this, now buyers can easily manipulate the system to make us overwork on a really short deadline.
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2 hours ago, sasyj93 said:
This is what your perfect and idolized CS does,it uses a bagged algorithm to send warnings,unfortunately irreversible and wrong decision.
Customer support doesn't issue warnings. The platform does, and most of the time it does that automatically.
When it comes to deliveries, it's ideal to avoid archives in general as the only delivery, I can see why the system would find it fishy since there's no specific file that the system can check. Most of the time these warnings are automatic. The system saw the Zip file and since it can't check the content itself, it automatically saw t as something fishy.
2 hours ago, sasyj93 said:This is what your perfect and idolized CS does,it uses a bagged algorithm to send warnings
I think you misunderstand what customer support does. They just assist Fiverr users with problems. They have nothing to do with the Fiverr algorithm or issuing warnings. There are specialized departments that tackle fraud, users cheating the system, etc. Customer Support is not perfect, nothing is in this world. However blaming them when they are just the middleman between other Fiverr departments and you..
Also, you said you received 2 warnings, not one, so it has to be something else aside from that.
Anyway, we are just sellers here like you are, so we can only assume. And without no screenshots, we can only speculate and take your word for granted. We don't know Fiverr's reasoning, what they told you, etc. Until we see that it's just hearsay.
If Fiverr is at fault, customer support should be able to help you solve the issue and remove the warnings, unless there's more to the story we don't know.
Also, please don't attack us, we all tried to help you. In fact, you're the only person that I heard had this happen and Fiverr didn't rectify it. Generally Fiverr says why you got a warning in their warning email, so unless we see that, it's very hard for someone to know. Your discussion with customer support is what matters here. As I said we are just sellers so.. aside from you venting and us sharing our experience, there's nothing else to do.
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2 hours ago, tme2012 said:
Denial of any sort of change in the algorithm and vagueness about how gigs are ranked.
Obviously they can't say how the algorithm works because people would manipulate the system. That being said... Your bad review from 3 months ago is certainly one of the major issues, even if we leave AI aside from the lack of traction when it comes to writing gigs.
Fiverr tracks the buyer satisfaction rate for 90 to 180 days, so if you are a low volume but high price seller, a negative review like this will affect you a whole lot. So that's the reason why you are having issues, most likely. Fiverr support can't share anything more than general info so I am not amazed they just sent a very general reply.
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8 hours ago, sasyj93 said:
So again,there is another department to contact? Let me reply for you. NO.
Customer Support puts you in contact with the right department. But in this case, that department found you guilty of breaking the rules so the chances of learning more are slim. They do check every warning at least once, same with bans. So if they still maintained the decision, multiple team members checked and saw rules were broken. I am sorry to hear that, but then again it's a learning experience for you hopefully, try to avoid that and you will be fine. I also recommend reading the terms of service man, just to be safe.
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21 minutes ago, sasyj93 said:
i just wanna know what happened in details,not just you got a warning for this or that,not useful information
They tell you why. They also say to not contact customer support because warnings are not sent by them, it's by a separate department. And 99% of the time these are not sent by mistake.
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8 minutes ago, donsalluste said:
Fiverr needs to be sued once and for all, because what they do everyday with freelancers being scammed is just ILLEGAL.
You have to read the terms of service man.
It clearly says:
Please Note: If you have completed the Course you will not be eligible for a refund. Also, users who purchase and refund multiple Courses may be subject to suspension for abuse of the refund policy.
So if you completed the course, you can't ask for a refund. You can check their terms here https://learn.fiverr.com/pages/terms-of-service although I guess it's too late now. You can't complete the course, have the badge on your profile and also receive a refund. You should have refunded when you were close to completion..
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1 hour ago, sasyj93 said:
How many emails will I have to repeat that I want more details on why the 2 specific warnings received? I want to defend myself from these accusations, how can I defend myself? Why do they keep the secret? No more copy and paste answers.
Share a screenshot or 2 screenshots with the emails and what Fiverr said. Pretty sure the information is there. And don't ask customer support, if you check you will see they say there's no need to contact customer support.
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An update on the new option to review canceled orders
in General News
Posted
I am not sure if I remember this correctly, but I know when I started Fiverr was showing the cancellation rate on the profile page anyway.
I think that should be fine, but I also believe that Fiverr wants to allow buyers to share the reason why the order was canceled. So that's why I think this will come back in another version.. But only time can tell.