smashradio
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Posts posted by smashradio
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1 hour ago, donnovan86 said:
The main issue I have with this system is that it compares you to other people in your category.
So did the old system, just using fewer data points. This is nothing new.
Do I like the new system? No.
Do I think it's here to stay? Yes.
Is it working as intended? Sort of. And I expect they will refine it as we move forward, and combine it with other upcoming changes to the platform.
As for agencies competing with freelancers, this is not new. Agencies have been on here for a long time. Misrepresenting yourself is, as far as I know, still not ok on Fiverr. So claiming you're just a freelancer when you're an agency is, based on my understanding, not ok.
Your revenue/average selling price/number of orders has always played a part in the algo. But Fiverr was and is still a freelancing platform first, not an agency platform, so I do hope they find ways of balancing the system, and soon. What you're pointing out is an actual issue that only gets worsened with the success score system.
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You claim to have "your own ways" that could "cause me harm" but are "not against the terms of service." I find that to be suspect, at best.
While many of us have concerns about the success score being controlled by an AI developed by the same folks who brought us Neo (and we're on the same page there), making groundless accusations and asserting without question that a system is flawed based on "data" you won't share doesn’t build confidence in your methods, nor does it help anyone form an opinion about your conclusions.
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4 hours ago, alyssaerin said:
I've been a top rated seller since 2012, with the same gigs I currently have. Lately all I've done with my gigs is change the thumbnails (refreshed versions of art I was already using) and edited some of the gig descriptions according to advice from my success manager. I am used to receiving at least 1 message a day asking for a quote for a project, and rarely have had an empty queue since 2012 (I'm used to having too much work at all times, to be frank!), but this year and particularly this last month it's been like a ghost town. Not even getting spam messages at this point, just totally nothing aside from 1 order in queue. Is this something I've done? I know I do illustration and AI is a thing, but based on the messages I get from frustrated clients asking me to fix/redo ai images, I don't really think that's the culprit, especially such a huge dip this last month. All my seller stats are great (response rate, ratings, etc) so really scratching my head about what I could fix to turn it around.
How's your success score for each gig? Noticed any shifts in the factors impacting it, like changing from a "Strong positive impact" to a "Negative impact"?
This could just be the effect of a bad private review, which might not yet be reflected in your success score. That score tends to stay stable over time, considering your long-term gig history, but it doesn't guarantee the algorithm will always favor your gigs, even if your score is perfect.
You're not the only top-rated seller seeing a drop. A mix of factors could be impacting you right now: businesses cutting costs, people struggling with higher bills and costs due to inflation, AI, the onset of spring causing more people to spend time outdoors rather than on their computers, and competitors pulling ahead.
It's hard to pin down exactly why, but it's a reminder not to put all your eggs in one basket, especially when that basket is filled with Fiverr's brand of AI.
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I'd raise a ticket with support and have them take a look at it. When it happens across four browsers, I'd say you have tried everything you can try. You could perhaps check on a different network just to make sure it's not a device/network issue, but this isn't supposed to happen.
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59 minutes ago, gbrl_c said:
Regarding AI you said it all. AI is a positive tool if it's well designed, but it clearly isn't the case here with the new metrics.
I have no experience being a Fiverr veteran so I can't tell about the rest, but as a relatively new seller I can guarantee you by my own experience Fiverr/Success Score doesn't want/allow new sellers to thrive.
New sellers do get a boost in the beginning though, so perhaps that makes up for the time it takes to build a success score.
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1 hour ago, heivetia said:
Thank you for your prompt responses. I'll do just that 🙂
Fiverr actually favors buyers over sellers most of the time. In this case, you can expect the seller to get a big dent in their success score, which might even lead to loss of their level, loss of business and decreased visibility on the platform. It's unfortunate that you had to experience this, but know that we sellers are (usually) held to pretty high standards. In your case, I'd say all of the above consequenses are appropriate. 🙂
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Building on my previous post, you have 39 reviews, which suggests you haven’t yet established many long-term relationships with buyers. It takes time. Sure, I get a good amount of new orders, but I also have ongoing work with buyers I’ve built relationships with over the years. Those are your most valuable clients, and to earn (and keep) their business, you need to prove yourself over time.
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Hey from another Scandi!
I've got to agree with vibronx on this one. Sure, most Scandinavians are proficient English speakers, but it takes more than that to wow buyers. You've got to really sell those benefits, not just in your gig description but in every delivery. There's a tough step from C1 to C2 because being fluent isn't just about understanding the language, but also being able to express yourself clearly and creatively. Your grades likely won't impress anyone. Show, don't tell.
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With all the latest "improvements" on Fiverr, like success scores, Fiverr's AI fetish, and changes to the level system, our mental health as sellers is more on the line than ever before.
Fiverr has always gamified our careers, but it has gotten to a point where many veteran freelancers are ditching the platform or have stopped caring due to sheer mental exhaustion.
Fiverr will tell you that it's for your own good – bless their hearts – so while they're busy generating some GPT drivel about these changes being improvements empowering sellers like you, I thought I'd look into the techniques you can use, at the very least to make it less miserable.
At the end of the day, my conclusion is that being a freelancer on Fiverr isn't fun anymore. The community has died off thanks to low quality mumbo jumbo, while actual contributors are getting banned left and right for raising their voices about it.
Anyway, I digress.
Here are some stuff you can do to stress less.
- Set boundaries: Yes, I'm banging the boundary drum again, because it's so important for your sanity. If you've got buyers messaging you at midnight and expecting you to answer, it's time to set some office hours and stick to them.
- Tighten up your revisions policy: No free lunch. Make it clear from the get-go and have an easy to understand revision policy that includes you getting paid for your time. Working for free makes Fiverr even less fun. Knowing your own value has the added benefit of attracting buyers who also understands this concept.
- Take real breaks: And no, scrolling on Insta isn't a break. Get up, get out, get some air. It keeps burnout at bay (and it's good for you).
- Keep learning: Stay on top of the changes happening and read all you can about it. And when Fiverr spews out some GPT corporate speak about stuff like success scores and alike, read between the lines. There's a lot to be learned and knowing how stuff works instead of guessing will make things less miserable down the line.
- Know when to say no: No, that project isn't worth your mental wellbeing. If it smells fishy, it's probably not sushi, but Surströmming (if you know, you know.) Only work on projects that feels right, even if it means earning less this month. Being picky about your buyers is more important than ever, and a 100 bucks today could mean endless revision loops tomorrow. Vet your buyers.
Fiverr seems intent on cranking up the stress, but you don't have to let it rule your life. Disconnect, take a real vacation, regroup, and come back when you're good and ready. Your well-being is worth more than their bottom line.
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54 minutes ago, hiradastgir said:
My account is in great condition. I stopped working on it an year ago because I wasn't getting any orders. But now I want to resume it and run ads but it says your gigs can not be promoted and you are waitlisted. What can I do to pass this waitlist? I really want to try and run ads.
Get some sales and feedback to get things going again. That should help, as long as your gig quality and all other metrics are good. 🙂
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59 minutes ago, hannakarlstrom said:
Thank you so much for sharing your experiences! I learned a lot from reading about your journey, and you're absolutely right that if I allow someone to treat me that way, I'm letting them toy with me and take advantage of me.
I'll definitely take the things you shared and try to apply them to my own approach! I resonate with what you said about reviews. I've been afraid of receiving negative reviews myself. I know I always do my best and deliver quality work 100% of the time, so I never doubt my work. But I've noticed that some clients from the outset are only looking for the lowest price and push around. I've tried to explain to some that if they're only looking for the lowest price, I'm not the right fit for them and they won't get quality if they're only willing to pay a few dollars.
I've definitely learned a lesson from this, that I should only work with the clients who feel right in every way. In hindsight, you're right that I'd rather receive a 1-star review and maintain my pride than let someone walk all over me!
Thank you so much for sharing your story; I'll take it with me and learn from it!
Yeah, even though Fiverr isn't what it used to be – I remember when you could get videos of a guy singing with his goat for five bucks – you still encounter those buyers occasionally. I checked out your profile, and I noticed you have a gig starting at only five dollars. That's just asking for trouble. In my experience, you can avoid most bad buyers simply by raising your prices.
I totally understand the fear of getting a bad review, especially when you're new, and you should be a bit afraid. I just find the idea of working for free even more terrifying, haha.
Glad I could help! (And sorry you had to learn this the hard way. I sure did, and it wasn't fun at all.)
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1 minute ago, ehsan_e98 said:
I got a message from Buyer. The seller has to respond within 24 hours, But the buyer has set his/her availability to unavailable due to which I can't respond.
i can see the clock icon on chat, which is showing "respond with 19 hours".
When I try to send an offer, just to stop the reverse times, Fiverr doesn't let me and shows me a message that "Contact Support".
If I left it as it is, will it affect my response rate?
I'm not sure if it will affect your response rate, but if it does, I'm sure support will help you out. So I suggest contacting support and letting them know.
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7 hours ago, hannakarlstrom said:
Looking forward to hearing your thoughts and experiences!
After a decade on Fiverr, I’ve learned not to let anyone push me around or expect me to work for free. I've had my share of tough customers (though not many), and in your situation, I'd simply send a custom offer and make it clear that I’m willing to do additional work—for a fee.
I don’t work for free, and I don’t offer refunds for work that’s already done, whether it's partial or full, unless it's my mistake. If I’ve completed the agreed-upon work, I just resend it if they're not willing to pay for extra revisions.
This approach quickly shows the buyer that I'm not someone they can bully or trick into working for free. It sets a clear boundary and expectation right from the start: you pay for my time.
If they refuse, I'm prepared to have a delivery button standoff until they cave, or until customer support steps in, whether in my favor or theirs. They can’t force them to accept a delivery, so it might drag out and as a worst case scenario, they might side with the buyer and cancel the order forcibly. That's one of the key metrics in the new success score, so I'm more careful about the buyers I chose to work with now compared to before.
I once had to redeliver an order for two months (every single day) before the buyer finally backed down, but ultimately, I got paid.
Another time, a buyer chose to just complete the order rather than pay for my time, and left a one-star review. I’m okay with that. I'd rather take that hit than start down the slippery slope of letting people push me around.
Canceling an order just to avoid negative feedback is essentially review sanitization, and doing that means your pride goes down the drain along with your earnings.
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I don't have time to check out all your gigs, but I did look at a few, and I noticed your gig descriptions are heavy on the features, but they don’t emphasize the benefits.
People don’t buy the features, but the benefits they'll get from those features.
For example, in your gig description you list features like:
- WordPress Installation
- Impeccable layout
- Well Designed
- Newsletter
Try to showcase the benefits instead.
Instead of just "WordPress Installation," describe how this allows the buyer to effortlessly start their website on a globally recognized platform, freeing them to concentrate on their expertise while you handle the technical aspects.
"User-friendly newsletters" could be promoted as a way for them to easily stay connected with their customers, boosting customer loyalty and encouraging repeat business.
"Well designed" could enhance their professional image, reassuring visitors that they’ve made the right choice.
And so on and so forth.
You could also try using a gig video to sell these benefits. From my experience, gigs that include professional videos tend to convert better.
P.S. I recommend not offering unlimited revisions unless you like working for free. 🙂
Hope this helps.
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1 hour ago, esther_jc said:
Hello
I recently create my account on Fiverr as a seller. I was going fill in Payment method. But unfortunately there are only 2 options there for my country (Suriname). It is either credit card or PayPal. However we I can not receive money neither on my PayPal account nor on my Credit card here in Suriname.
Is there a possibility to use my Wise account or Payoneer account as payment method?
I really want to start doing business here on Fiverr.
Please help
Thanks
These are payment methods (for paying for orders). Perhaps you'll find other options on the Payout methods.
To manage payout methods, go to your Earnings page while in seller mode.
To go there, hover over My business in the main menu and click on Earnings in the dropdown menu.
Then click on Manage payout methods.
The options available to you will differ depending on your country, so you'll hopefully find an alternative that works for you.
I hope this helps!
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58 minutes ago, fivshohan said:
If any buyer cancels order, is it bad affect in my account?
Yes, cancellations can have an effect on your stats.
You can read more here:
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19 hours ago, ch6k0r said:
Hello, I'm curious if there's any official info that the success score takes few years into consideration?
If that's the case, it will put us old sellers at a very huge disadvantage as I will be so difficult to recover from all those years that you thought you were doing good based on the old metrics, keeping them at 100%.
A new seller on the other hand can easily fix their score since they don't have 700+ orders for exampleOfficial? Not that I'm aware of. They use broad terms like "performance over time" and "history of your gigs."
Most sellers who previously performed well tend to continue doing well under the new system.
One reason why some well-established sellers are more severely affected could be that they relied solely on public feedback and statistics to measure their own performance, rather than proactively maintaining excellent behind-the-scenes metrics.
Others and I have shared guides and discussions on the buyer satisfaction rate for years – a metric Fiverr long denied even existed.
Those private reviews could really impact you, and you wouldn't even know how or why.
The new system aims to address this by "increasing transparency", but Fiverr's version of transparency hasn't been very popular because it's anything but transparent and consists of vague, boilerplate GPT drivel.
It just gives you a vague sense of a few key metrics, but that’s about it.
What's really going on behind the scenes hasn't changed much, so sellers who were unknowingly struggling with the BSR while public stats looked good, will now feel the impact of this much more since more metrics are considered.
We've always had a "success score" of sorts. Initially, it was just public reviews, then we got the private ones, and we knew Fiverr was doing more behind the scenes – like measuring why and how revisions got handled, even flagging multiple accounts as "low quality" based on buyer input when they asked for revisions.
Even so, we didn't know exactly what went into it. It's just more AI-driven than before, that's all.
I'm not exactly thrilled at the idea of using AI to "understand" a customer journey, especially when that AI can steamroll over you for one tiny mistake and ruin your career. And because it's AI, you can forget about any meaningful human oversight. Fiverr's AI fetish has spiralled completely out of control. I'm not against AI at all – I think it can be a wonderful tool – but that doesn't mean we should leave people's career, livelihood and journeys on Fiverr dependend on it.
And let's not forget, this gem of a system comes from the same geniuses who gave us with Neo, probably the worst AI chatbot I've had the misfortune to interact with.
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On 3/1/2024 at 2:59 AM, joakimpe said:
If you're like me, you like to be up to date on the new features on Fiverr, then you have probably read through all the new features of the Success Score system. And maybe you are a little confused as well if you start poking into the details?
I've been keeping tabs on you (duh, we're competitors) and as someone who's been in the game for a decade, it's cool to see a fellow Norwegian climbing the ranks so quickly. I can't help but think you might have picked up a few tricks from me, and if that's the case, I take it as a high compliment. If not, you're just a cool dude. 😄
You're spot on about several issues.
I've had no problems with the new system personally, but I know many highly skilled sellers who've been demoted because AI has taken over.
Fiverr's obsession with AI seems more about wooing investors than improving our experience. We're the ones who end up dealing with the mess. And the way AI determines rankings is even worse than you'd think.
Yes, it considers factors like revisions, time extensions, refunds, feedback, support interactions, and keyword usage. Inside sources claim the process is "intuitive."
But considering these are the same folks who gave us Neo, their definition of "intuitive" is, at best, dubious.
The reality is, AI can glitch. AI makes errors. But no one at Fiverr seems to care because they're convinced AI can do no wrong.
The recent nonsense spouted by staff, the regurgitated GPT content, and webinars urging writers to pass off AI-generated work as their own original creations are all evidence of their love affair with AI.
I strongly believe buyer feedback should be the main criterion here, and it still is – to some extent. But from what I hear, this is just the tip of the iceberg.
On 3/1/2024 at 2:59 AM, joakimpe said:How does the success score system actually make a score for you?
(yes, revisions, extentions, partial refunds or if you contact support, but we would like more details. Technical details.)All the metrics mentioned earlier, along with additional factors such as your disputes, revision requests, both public and private reviews from the past few years, your interactions with buyers, and a variety of new metrics from reviews that include AI interpretations. That last bit is what'll get you.
On 3/1/2024 at 2:59 AM, joakimpe said:And how does the AI really separate good disputes from bad disputes?
This is the information I have managed to gather, please share more information you know in this thread (or if you have questions)
By guessing. Just like it does when writing the next word.
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AI-washing
in Lounge
1 hour ago, uk1000 said:I assume it should be okay for any forum member to post their disagreements about AI as long as it's done in an okay way and being careful how it's said - nothing against any forum rules etc.
It's easy to bend forum rules to fit your needs when you're in charge. Even the staff members are posting copypasta from GPT without citing the source or acknowledging it's AI-generated, so they clearly have no issue with breaking their own rules. I have little trust in management's ability to apply the same standards to everyone. Mike, Emma, and I can be pretty snarky at times, I'll admit, but to my knowledge, they've never been banned for it until now. Yet just a few days after a staff member publicly "encourages" Emma to get in line with the AI rule of law on the forum, she gets banned. I don't believe for a second that it's just a coincidence.
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AI-washing
in Lounge
Be careful guys. If you don't agree with the AI gods, you'll get booted out of the forum. Emmaki and Newsmike both got bans for a week, and if you tell me it had nothing to do with their opposition against AI, you're already turned.
There is no spoon.
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12 hours ago, janaschreibt said:
Hey there,
I created a gig. I was already at the last page and was able to publish it, but i wasńt quiete sure about everything now so I safed and left. After coming back, I realized it must be published because the gig was now under active gigs. I choosed eddit and wanted to change a few things but I am just able now to see the first page. I cant continue and work on other pages from the gig! Even after pausing I cant´t work on my gig anymore! What should I do?
Jana
Try clearing your browser cache and then attempt to edit your gig again. You can modify your gig by navigating to My Business > Gigs from the main menu, and then clicking the arrow button next to the gig you want to edit, followed by Edit.
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11 hours ago, diggedag said:
I paid £302 for an order. The seller has not only not delivered but I have also been notified that her account is no longer available, instead Fiverr is offering me alternatives. Is this a joke??? How do I get my money back, after she has done a runner. Is there any measure of accountability, on here? Can anybody help, please?
Ouch! I'm sorry you had to experience this. There could be any number of reasons why the seller is now gone, but rest assured, Fiverr will take care of this for you. I've seen this happen before.
Reach out to support by raising a ticket here and let them know about the situation. Since the seller is gone, the money should be refunded, and you'll be able to order from someone else.
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3 hours ago, donnovan86 said:
Plus, there are so many private, hidden metrics that you can't really know when and how or if the success score changes.
To be fair, we didn't get that info before. Nothing has changed in terms of transparency, except Fiverr's eagerness to tell us how transparent they are.
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If you're having issues with ID verification, I suggest reaching out to support for help.
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.png.eaafa05f519714ae7176b5d63f244423.png "Unavailable")
.png.ee37d9c0f2328cbcccce802b1e9f3da0.png "Unavailable")
Success Score has to go or be revamped
in Fiverr.com Feedback
Posted · Edited by smashradio
This may sound blunt, but you're not worth much to Fiverr, nor am I. Consider the massive scale of the company. At this level, they aren’t concerned about one user. To them, neither you nor I significantly impact their bottom line. That’s just how it is.
With that said, I'm not just a buyer or seller, I’m also an investor, and I hold Fiverr stock. From that perspective, especially with their recent announcement to buyback up to $100M in shares, Fiverr obviously believes in their stock.
Fiverr isn't known for changing course. Mika is all in on AI right now, convinced that just adding "AI" to anything will draw investors. He’s banking on the AI boom, and if it hits, he stands to profit significantly. And to be fair, so do I.
This confidence in their stock is the sole reason I’m still holding mine, even though I’m not sold on their AI strategy. It might take years, but Fiverr doesn't want to be left behind while others innovate. It’s just disappointing that Fiverr’s attempts at AI are... let me try to find a nice word here... lackluster.
You have five reviews, three of them being from the same buyer. Is that the entirety of your data?
I get where you're coming from, but I have no basis to trust you since I don't know you. None of us do. You're just another user upset about the new system, but you claim to have definitive proof that the system is flawed.
That would indicate that you haven't considered the you-factor at all, and while you might very well be the most talented seller on Fiverr in all of history, we would have no way of knowing, hence the need for you to present actual data.
Academically speaking, you're not entitled to your opinion; you're only entitled to what you can argue for, and something being "unfair" isn't really an argument in a business context.
So far, I've heard lots of complaints about the system being just that – unfair – claims I've seen daily for years from sellers not happy with the way Fiverr works.
By all means, I can't force you or require you to provide us with anything. You do what you feel is best. But you can't expect us to accept an argument that's not being backed up by any real data.
You just complained about it being unfair, but it's not about what we feel is fair? If it's a flaw in their AI, what is that fault? How does it affect sellers, why, and which sellers are being impacted?