zubairfb Posted October 25, 2016 Share Posted October 25, 2016 Hello To all…I am Level-1 Seller and encountering a late delivery problem… The delivery is already late, my first one out of 25 because of no response from client…My question is:Can we I still use RESOLVE NOW? as my delivery is already late…If I cancel the ORDER NOW will it be rated bad (1-star)?What will you guys do if the Buyer even do not respond to RESOLVE NOW?Thanks… Link to comment Share on other sites More sharing options...
mariokluser Posted October 25, 2016 Share Posted October 25, 2016 When you use the resolution center to cancel the order the countdown stops until the buyer responses. Link to comment Share on other sites More sharing options...
mewan_rose Posted October 25, 2016 Share Posted October 25, 2016 Don’t worry about late delivery,Talk with your buyer and explain your situation. Link to comment Share on other sites More sharing options...
zubairfb Posted October 26, 2016 Author Share Posted October 26, 2016 @mariokluser… Will it affect my rating? Link to comment Share on other sites More sharing options...
Guest phantompower Posted October 26, 2016 Share Posted October 26, 2016 if the buyer is not responding you can cancel the order then contact fiverr and explain that the buyer is not responding… If you had already delivered the order and the buyer asked for a reversion and then the timer ran out, this won’t be considered as a late delivery Link to comment Share on other sites More sharing options...
zubairfb Posted October 26, 2016 Author Share Posted October 26, 2016 Thanks Phantompower… I have not delivered the order, and buyer is not responding, I cannot start because I do not know the buyers requirement… Link to comment Share on other sites More sharing options...
Guest phantompower Posted October 26, 2016 Share Posted October 26, 2016 you should not wait for the timer to read late… click resolution, then cancel the order and state not enough info from buyer then contact fiverr to fix it so that it does not affect your account Link to comment Share on other sites More sharing options...
fora3studio Posted October 26, 2016 Share Posted October 26, 2016 @zubairfb if you cancel the order with mutual agreements with you and your client then not affect on your rating or profile 🙂 Link to comment Share on other sites More sharing options...
zubairfb Posted October 26, 2016 Author Share Posted October 26, 2016 It is already late 😦 Link to comment Share on other sites More sharing options...
zubairfb Posted October 26, 2016 Author Share Posted October 26, 2016 @fora3studio thanks a lot…How do I convince my client for mutual Cancellation?He responds very slow after 2 days his normal response…What should I do If he disagree for Mutual Cancellation? Link to comment Share on other sites More sharing options...
mariokluser Posted October 26, 2016 Share Posted October 26, 2016 Mutual cancellations don’t affect your rating. Tell him how sorry you are and that you want that he get his money back. Then he will agree to our cancellation request. Link to comment Share on other sites More sharing options...
Guest phantompower Posted October 26, 2016 Share Posted October 26, 2016 here is what you should do, click on resolution then cancel the order, if the buyer does not respond within 3 days the order will be automatically cancelled by fiverr. Link to comment Share on other sites More sharing options...
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