Help, need instructions to start a order. My buyer can't do that

[frenchshark]

One of my buyer ordered my gig yesterday. It’s a 1 day delivery. He could not start the order. I made a complaint and didn’t receive a response yet. I sent him the design because he need it quickly. He still saying that he can’t start it.



If you can please tell me how to start the order. Then I can send them to my buyer.



Thank you.

[theratypist]

The buyer just needs to post something on the order page. That’s it. I see you’ve sent in the work even before the order has started…

[solow13]

The clock will start only when the buyer insert the instructions for the gig, if you didn’t have any instructions then the clock will start automatically.

[qualifieditguy]

I have the same issue. I have already done the work but the $5 is still stuck…there were some requirements but whenever he clicked “view requirements” nothing happened…I even connected to his computer to see it and nothing was happening…

I have emailed support but again fiverr support is disappointing. I have money in limbo…gig has finished but buyer cannot start it.

[frenchshark]

It’s 55$. He still can’t stop it. I contacted Fiverr Support. They have nothing to do with it. I asked him to cancel the order and make a tip. He didn’t reply yet. Otherwise fiverr take that money forever.