NEW: Quick response

[webchief]

Hi guys



I just noticed this new function quick response on fiverr messages, I think this is very helpful for response time and faster communication in first place.



what do you think ?



http://www.dodaj.rs/f/3j/Oj/irm2Mwn/untitled.png

For now I think best would be adding some work examples that you can quickly send, what you will add there ?

[lunabea]

I never noticed this - I think it’s great, I’ve just added a general response I usually send to buyers that just order 1-3 gigs and that I haven’t had prior conversations with. I like to acknowledge a buyer when they order just so they know I am on the job!

[wegotshoutouts]

I absolutely love this feature! I get a lot of people asking the same questions and I hate having to go copy and paste or retype the message. This makes it so much easier and faster. I think this is one of the best features they have added for a while.

[steveeyes]

Reply to @lunabea: I don’t think this feature is available on the order page but only on the conversation page. At least I don’t see it on the order page. Is that the same for everyone else?

[idansimpson]

I think it’s beautiful. I may just weep.

[juiceex]

FINALLY!! I love this new feature. I get asked the same questions all the time and have always had to open a text file where I keep my standard answers. This is soooo much better.



Now they just need to add this same feature to the “DELIVER YOUR ORDER” window. I keep my canned “thank you’s” in a text file as well and would LOVE to have this incorporated there as well.



Great new feature guys!

[webchief]

Reply to @steveeyes:



I dont see it on order page too 😕 ?

[julipalmer7]

Wow I agree to, I love it.

[sincere18]

Is this for buyers to contact sellers before they order or is this only after someone has purchased a gig?



When a gig is purchased, there is always a message sent asking for instructions, why wouldn’t sellers have included more information there all this time?

[abidagfx]

its great and appreciated. fiverr team doing great things every day. thumbs up and

A+++++++++++++++++++++++++++++++++++++++++++

[juiceex]

I’ve already used this feature twice!.. fantastic!!!

[juiceex]

Reply to @sincere18: This is for when a potential BUYER contacts a SELLER. Often as a seller, I am asked the same questions each day. This new feature allows me to easily access my “canned” answers and respond to them even faster.

[juiceex]

Reply to @webchief: Yeah I would love to have this on the order page too… Having a simple “thanks for your purchase, I am working on it now…” message would be great to have ready for me right after I get a new order… and of course I would love to save a bunch of my gig delivery messages there as well.

[sincere18]

Reply to @juiceex: Ok, that is interesting. I hope that sellers will still send manual replies, because while I agree, there are probably a lot of standard answers that can be helpful to questions you get over and over again as a seller, many sellers say to contact them before ordering which usually means to get a quote or to discuss the details of the job, etc., etc.

[precious_logo1]

Great helpful feature,hope sellers will be able to increase sales and will be able to get buyers attention using this feature.

[gams]

I have just noticed this new feature, it’s an awesome feature! but i think that it will be much more useful applied on the orders page.

[Guest fixmyprocess]

YAY canned responses, finally! However, I am frequently responding via mobile on the go - is this available on the app - would make life easier!!

[Guest fixmyprocess]

Reply to @sincere18: Personalization is important & as a seller, I would definitely customize my response to a specific question. At the same time, there are buyers that don’t read my gig description but contact me instead…and having a canned response saves me time where I can just insert my requirements straight from my gig.

[godfather]

I just saw this! One of the best things fiverr’s come up with lately. I have 2 scripts that I use all the time. One when I deliver a voice over, and one for a video delivery. Before, I would open up a word doc where I have them saved then copy and paste. Now all I have to do is click a button.



I’d be interested to hear examples of other uses from everyone.



Thanks Fiverr!



Edit: *Does anyone know if this is active in the delivery window? I just read a post that implied that it may not be…



Edit2: It doesn’t show up! I clicked the “deliver order” button…BUMMER! Still a great feature but it would be cool if fiverr could do that too.

[godfather]

Reply to @silberma1976: Without being specific and giving all your secrets away…what kind of responses have you created?

[doruku]

it was long overdue, great…

[godfather]

Reply to @juiceex: Oh, wow! I assumed it was already added there. If it’s not I hope they add it soon. I thought the 2 delivery scripts I added would also work there. Now I gotta get busy on my next order so I can see if it shows up there too. (keeping my fingers crossed).

[Guest itsyourthing]

I can’t wait to see what happens when buyers get fed up with canned responses as just another step from simply getting what they ordered. The forum’s going to get pretty busy. 🙂

[liverpoolmusic]

This is a brilliant feature that will save me so much time with commonly-asked questions. Great idea from Fiverr. If you could please add to the “delivery” window as well that would be absolutely fantastic and speed up deliveries even more. Thanks Fiverr!

[sincere18]

Reply to @fixmyprocess: I could defintely understand that aspect, but if I was a buyer and paid for a gig and then was sending in information and specific questions, I would think why are they sending me all this general stuff and maybe get annoyed. I guess over time the community will see how it plays out. My main question is will sellers be as prompt in trying to respond to things, that’s where I think it would get annoying. Be we shall see. Everyone, at least all the sellers seemed to be thrilled about it.