About Payment

[saudnoor768]

Hey Everyone!

I am a level 2 seller. In the past 12 hours, someone place order from my account and within a 30-second auto-complete, I don't know what happened, and my all $$$ fiverr earnings is now not available. Since I did not place any orders, I don't know who placed orders in my account. I am sure my account is not hacked because in the security setting only showing 1 device is connected, which is me! So I don't know what happened, and my all $$$ is now not showing, which I made spending 3 to 4 months? Please, anyone have experience in this. I am worried. Can anyone help me? and the Fiverr support team is not responding! 

 

Thanks 

Saud

[smartdezigns]

@ana_tomy or @milos_siena Please forward OP's to the relevant department if possible. Thank you.

[ana_tomy]

25 minutes ago, smartdezigns said:

@ana_tomy or @milos_siena Please forward OP's to the relevant department if possible. Thank you.

I see that the user has already contacted the Customer Support team. Once the review is done they'll get back to you @saudnoor768, so please wait patiently to hear back from them. Good luck 🍀

[saudnoor768]

Thanks Ana,

[saudnoor768]

8 hours ago, ana_tomy said:

I see that the user has already contacted the Customer Support team. Once the review is done they'll get back to you @saudnoor768, so please wait patiently to hear back from them. Good luck 🍀

When can I get the response, please? 24 hours have almost passed. Please, I am worried about my payment!