My Account Is Disabled

[emir_arda_]

Firstly hello, i was have a account and that account is disabled because of my age. To be honest, at the mail page, i didn't see any "permanently disabled" or something. I was at my 17 when my account is disabled and i'll be at my 18 in next 3 days. I just wanna know, is there any chacne to enable my account back when i was get 18. 

This account disabled at 12 June and i pay ADV. at 1 July, When my account disabled i paid a ADV. Is that mean my account is still alive but i can't contact with it?

Here is the mail;
This message is to let you know that your Fiverr account was disabled by our system for violations of our Terms of Service and/or other policies.

Due to your account being disabled, you cannot log in or withdraw any funds you may have.
If you have any funds available for withdrawal 90 days from now, you will get an email with instructions explaining how to withdraw.
This email will be sent automatically and there is no need to contact customer support.
Learn more about disabled accounts.

We wish you best of luck moving forward.

Thanks,
The Fiverr team

Is that mean my account can be enable again?
I really need to know that, thanks.

[Lena]

Hello @emir_arda_ 

Please know that we here on the Forum cannot assist you with all the matters related to your Fiverr account. However, you did a good thing by contacting our Customer Support for a more detailed explanation. Your ticket is currently being handled by the CS and someone will reach out to you soon. 

We appreciate your understanding and patience. 

[emir_arda_]

I waited like a 16 hours and still waiting, when anybody can help me?