Your account is being reviewed

[yassine_no]

Hello guys,

Does anyone have an idea how many days it takes for your account to be reviewed ? 

We're a bit stuck here, It's been a month now and I didn't receive any update whatsoever. Our success score is dropping ( In grace period now), and we can't do anything about it since our account is restricted.

@Lena @Kesha can you please help with this matter ?

[Lena]

Hello @yassine_no 

49 minutes ago, yassine_no said:

Does anyone have an idea how many days it takes for your account to be reviewed ? 

The review of the account can take up to 60 days.

51 minutes ago, yassine_no said:

can you please help with this matter ?

We understand this may be disappointing for you, but we cannot assist you with this issue. Please be advised that we don't have an insight into the review, as that is done by our dedicated team. 

Thank you for your understanding. 

[yassine_no]

Thanks for your prompt response @Lena

One last question, I've read somewhere that once you account is under review, it will be banned permanently. Is there any chance we can have our account back ?

[Lena]

3 minutes ago, yassine_no said:

Thanks for your prompt response @Lena

One last question, I've read somewhere that once you account is under review, it will be banned permanently. Is there any chance we can have our account back ?

No, that is not true. Let's talk about that once our team reaches a decision. 

[yassine_no]

On 5/1/2024 at 1:55 PM, Lena said:

The review of the account can take up to 60 days.

On 5/1/2024 at 12:58 PM, yassine_no said:

@Lena @Kesha it's been almost 2 months now and we didn't get an update from fiverr. Our level dropped to level 1 seller, we didn't have the chance to improve our metrics since we had our account restricted. Can you please assist us with this matter ?

[Kesha]

6 hours ago, yassine_no said:

@Lena @Kesha it's been almost 2 months now and we didn't get an update from fiverr. Our level dropped to level 1 seller, we didn't have the chance to improve our metrics since we had our account restricted. Can you please assist us with this matter ?

Hi there! Unfortunately, I cannot handle specific account-related issues on the forum. I do see that they are still reviewing everything so you should get an email with updates soon.