Intro video uploading problem.

[mijanur_rahman7]

I can't upload the Intro video on Fiverr. There is no fiverr logo in this video and it's in mp4 format. But the error says "It's not a video file." You can see the screenshot.

[webcut]

Did you put with the criteria that set by Fiverr ? Like dimensions, quality & Size ?

[mijanur_rahman7]

2 hours ago, webcut said:

Did you put with the criteria that set by Fiverr ? Like dimensions, quality & Size ?

Yes, Of course

[startalent2024]

I encountered the same issue. I attempted exporting with both .mov and two different .mp4 settings, but the problem persists. If anyone has found a solution, please do share.

[tanyahar]

I had the same issue and used .mp4 and .mov, also different codec. What resolved it for me was I switched the browser to Chrome. Ended up uploading it without a problem.

[gaelicpros]

That's what I'm using (always) (Chrome) and no dice. Just sits there a moment, before the screen 'blinks' and then states the same thing Make sure your video is between 20 - 60 seconds  -  When it's 58 seconds length

EDIT:  Figure it out!  Had to re-save original file to the 720hp lower format, and it worked 👍

Edited May 11 by gaelicpros