withdrawal button disable/ unable to withdraw my fund

[elise_writer]

Hello everyone,  facing a difficulty in withdrawing my available fund on my acct, it says withdrawal disable i should contact support, but I have been trying to reach out to @fiverr support for help but they are responding to the issues. I am unhappy how fiverr treat their sellers it's not okay at all. please @fiverr support I need help in fixing this issues. it so heartbroken to work so hard for your money and even after the account was disable still unable to withdraw the fund. the user name is(mercy_publish).

gmail(                                       @gmail.com)

Edited March 3 by ana_tomy
Email address provided

[ana_tomy]

Hi @elise_writer,

You know that having two accounts is a violation of our Terms of Service?

I recommend reading them, as well as our Forum Rules before posting again.

I've edited your post, please note that sharing your email address is not allowed.

Any further violation will lead to account restriction on the Forum as well.

Our Customer Support team will get back to you once the review is done.

As for the issue, feel free to take a screenshot of it and forward it to our Customer Support team, as a part of the existing open ticket.

They'll look into this and get back to you.