Question

[souliner]

Hey guys, maybe someone can help me.
I'm currently trying to upload my intro video. But I always get an error message when I select the .mov file.
Here is the error message: "Hmm...that’s not a video file. Check and try again"

Does anyone have any clue as to what this could be?

Thanks in advance.

Dirk

[Kesha]

 

12 minutes ago, souliner said:

Hey guys, maybe someone can help me.
I'm currently trying to upload my intro video. But I always get an error message when I select the .mov file.
Here is the error message: "Hmm...that’s not a video file. Check and try again"

Does anyone have any clue as to what this could be?

 

Thanks in advance.

Thanks in advance.

Dirk

Hi! Videos should be either .mp4 or AVI. Here are some other requirements, taken from this Help article here. 

"Make sure you match these technical requirements:
Your video is up to 75 seconds—meaning no longer than 1 minute and 15 seconds total
Your video file is less than 50 MB
Use "landscape" mode"

Hope this helps!

[souliner]

19 hours ago, Kesha said:

 

Hi! Videos should be either .mp4 or AVI. Here are some other requirements, taken from this Help article here. 

"Make sure you match these technical requirements:
Your video is up to 75 seconds—meaning no longer than 1 minute and 15 seconds total
Your video file is less than 50 MB
Use "landscape" mode"

Hope this helps!

Thank you. The conversion to the .mp4 format achieved the desired result.

Have a good day!

 

[hedayetsaadi556]

On 1/10/2024 at 1:49 AM, Kesha said:

Yes, you can add an intro video to your profile. For more information on how to do so, check out this Help Center article here.

Your referred article says video video-adding option is at the bottom left corner after scrolling down. But I can't see it there. The last section I can see is certification. Attached screenshot for your understanding. Is it something like a beta or a "not for all" feature?