Doubt about order cancellation

[akhifashrafk]

Hello all,

 

I would like to ask some questions about order cancellations.

 

Some buyers place orders without informing me, and I understand that it's a Fiverr rule, and there's no need for them to inform the seller. However, many buyers come with different requirements that aren't feasible within their budget. In such cases, I contact customer support, and they help me cancel the order and update the order completion rate. Is this the standard procedure?

 

I'm concerned about whether an increasing number of cancellations will have a negative impact on my account ?

 

What is the best way for buyers to contact the seller before placing an order?

 

What is the best solution for this issue?

[michmikaia]

9 hours ago, akhifashrafk said:

Hello all,

I contact customer support, and they help me cancel the order and update the order completion rate. Is this the standard procedure?

Hi.

If you haven't started yet the project, and you contacted the CS to cancel the order before something, then it does not affect your completion rate. Read the articles below.👇

https://help.fiverr.com/hc/en-us/articles/17120664805521-Reviews-for-canceled-orders-

https://help.fiverr.com/hc/en-us/articles/12864193979793-Cancellations

9 hours ago, akhifashrafk said:

What is the best way for buyers to contact the seller before placing an order?

What is the best solution for this issue?

The best solution is the request to order feature for seller plus members only. In this case, buyers should contact you before ordering.

Edited November 6, 2023 by michmikaia