What happens if customer cancel a partially completed milestone order

[achintharath96]

I have a 3 milestone order. I have completed 1st milestone order without any problem. but due to a technical error which both me and my customer are not responsible, we cannot continue 2nd and 3rd milestone. what is the best way to close this order?   

[Zahid I.]

Is your buyer already deposited the 3rd milestone amount?
If not then he should get an option to complete the order.
If already been deposited then I think no option except cancellation.

You may contact the customer support team. Also, you can read details here

https://www.fiverr.com/support/articles/360010560178-Working-with-Milestones-Milestone-workflow

[nazrul780]

Be patient client may or may not activate it later

[minimal_blast]

first of all you try to convince the buyer. if the buyer doesn't understand, then you can cancel the order by Fiverr custom support. hopefully there will be no problem with the account.

[strategist_ceo]

4 hours ago, achintharath96 said:

we cannot continue 2nd and 3rd milestone.

Please contact the customer support team to cancel your order, and they will adjust your algorithm back to normal too.

[muhammadabdu235]

HI, I wanted to know that if we set a order for 3 milestones and the buyer accepts first two milestone, but we cannot complete the third millstone. So if we cancel the order what will happen to the first two milestones.

 

[chayanroy354]

in that case Complete one milestones project then go next project. By the way, don't worry if the last project wasn't successful

[pablinschen]

My buyer decided that didn´t need blueprints (3rd milestone) anymore, and wants to cancel it. I checked the Resolution Center and I found nothing but to cancel the whole order. Can the buyer do that himself? He just wants to pay for the 2 milestones delivered already. Thanks