Fiverr Promoted Gigs

[shahneelfatima]

I have 20 reviews on one of my gigs and have 5 star rating but still I am unable to promote my gig?

[vickieito]

5 hours ago, shahneelfatima said:

I have 20 reviews on one of my gigs and have 5 star rating but still I am unable to promote my gig?

The Help Center states:

https://www.fiverr.com/support/articles/360017729338-Promoted-Gigs?segment=seller

Quote

To ensure a quality ad experience for buyers, only sellers who meet all our quality metrics can participate in this program. 

You meet certain requirements: Level 2 Seller, 5-star rating, and 20 reviews. So my guess is that you aren't meeting one or more of the quality metrics that Fiverr uses to evaluate eligibility for Promoted Gigs. Please note that your performance in relation to other sellers in your category is also taken into account, so if another seller is delivering more orders than you, replying faster than you, or is performing better than you, that might be the reason for your ineligibility.