My buyer account is disabled with an ongoing order

[anirudhajain145]

I have placed an order from my other account "anirudh_jain", the order was placed a day before yesterday and just a few moment ago my account was disabled, I had already paid for the order on fiverr. I am not able to understand if my order will be canceled and I will get refunded or will the seller receive the money and When will i get refunded if its canceled?

[design_geniee]

I think, its because you were two different accounts under one IP adress and fiverr ditected something wrong to ban you.

But you can always ask CS. Whats the problem!!

[mbamunna]

Very sad 😭
You can reach to Fiverr Support. They have the best answer of your question.

[theratypist]

Did you have two accounts at the time of that order, or did you make this new account just now?