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My Fiverr account got a Warning and account is currently restricted and under review by our Trust and Safety team.

farzanatech

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farzanatech Apprentice

farzanatech

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Hi there!
I had received a waring in 21 august in my account for purchasing or selling with the intent to falsely increase ratings and/or levels reason. After contacting with fiverr support team member name Dave, i found out that i was warned bcz of i mention to buyers to leave a review. That time was 22 august when Dave told me that. after that i never asked buyer to for review since then. But today i received 2nd warning for the same reason. and my account is currently restricted and under review by our Trust and Safety team.

why this happened? i did not asked or mentioned even indirectly for a review since Fiverr support team member Dave told me that specific reason why i got warned. but still i got the 2nd warning within month.

Please i beg to fiverr safety team to remove my this warning, iam totally not guilty here.
I have attached a screenshot about when fiverr team member Dave told me that
Best regards

Screenshot_9.png

Screenshot_10.png

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uk1000 Grand Master

uk1000

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32 minutes ago, farzanatech said:

After contacting with fiverr support team member name Dave, i found out that i was warned bcz of i mention to buyers to leave a review.

Fiverr staff on the forum say it's okay with the rules to ask for a review (even though I think it's risky, it's actually allowed according to them) - as long as it's not trying to influence the rating given.

See:

On 2/26/2024 at 10:57 PM, Kesha said:

When in doubt, simply asking for an honest review could go a long way.

You could show that to customer support to try to get one of the warnings removed if you just asked for an honest review the first time (without asking for a particular rating).

It can also happen because of things the buyer does, such as writing reviews that are too similar, even though that's no fault of your own. And their system is also not totally accurate in detecting "suspicious purchases".

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uk1000 Grand Master

uk1000

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12 minutes ago, farzanatech said:

Still they decided to disable my account after 60 days. what can i do now? 

You could ask them exactly what they think you did wrong. What order? What exactly it was so you can try and dispute it if you know more info. They might tell you the order number(s) though and you could check what happened in them if they do.

They might not give the answer though, they're probably relying on a machine learning model that tries to detect suspicious purchases, maybe finding outliers, maybe without it giving the staff exactly what the reasons are (though maybe it gives them some reasons).

If you can check your recent reviews, see if any buyers gave you reviews with the same text that they gave you previously. If so that could be a reason and you could let Fiverr know it wasn't anything to do with you and try and get the warnings removed.

Like I said above, let CS know that the reason they gave you previously (just asking for a review) is not a valid reason for a warning as it's not against Fiverr rules, as Fiverr staff on the forum (as shown in that quote and link above) say it's actually okay to ask for a review (as long as you're not trying to influence what review/rating they give, such as asking for a high rating). Show them that quote from the Fiverr forum staff member and the link to that thread and try and get the first warning removed too. If you have 1 warning removed then your account should be safe.

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uk1000 Grand Master

uk1000

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2 minutes ago, farzanatech said:

Do you know any fiverr staff who can help me in this? 

I meant you could ask those things and mention those things in the support ticket.

But you could try asking/tagging staff members @milos_siena, @Lena or @Kesha (the last of those mentioned just asking for a review was okay with Fiverr rules in the thread I linked above).

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Lena Grand Master

Lena

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Hello @farzanatech 

We are very sorry to hear your account is under review. We do not have an insight into the warnings or reviews, so our best advice right now is to wait for our Customer Support to reach out to you. We can see that you have already provided a detailed explanation as to what happened, so now just please be patient and for their reply. They will be more than happy to help you resolve this issue. 

We appreciate your understanding and patience. 

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farzanatech Apprentice

farzanatech

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@Lena Thanks for the response. But when i got the 2nd warning then fiverr safety team took my account under review then when i open an ticket in support then within 20 min they disabled my account but they still did answered why they warned me without a reason? i want to check my account manuallly 

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Lena Grand Master

Lena

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Hello again @farzanatech 

As I said, your ticket is open and the CS will reply to your email. Rest assured that your account is being checked manually, thoroughly, and carefully. Please be patient and wait for the CS to reach out to you. They will answer all your questions. 

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farzanatech Apprentice

farzanatech

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@Lena they did mail me now. But they did not answer any of my question why i got the 2nd warning? . As far i know i did nothing since i got the 1st warning. 

my 1st warning reason was i asked buyer for review and fiverr staff in forum saying that its not a valid reason 

 

 

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Lena Grand Master

Lena

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Hey @farzanatech 

Since you are now in communication with them, rest assured they will answer all your questions. Please do not upload the screenshots of your conversation with the CS. We on the Forum cannot assist with this issue; only our CS team can. So, please direct all your inquiries to them. 

Thank you. 

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wordpresssp Rising Star

wordpresssp

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1 hour ago, farzanatech said:

@Lena They CS Team responded to me 24h ago and they showed a me both order where i get the both warning and its happened bcz of buyer words and i told them and explained to them since then they have not responded to me!

So buyer use the same words in both reviews or something else? 

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farzanatech Apprentice

farzanatech

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@abbas374 They are not helping me and not trying to understand that there was no mistake from my side. Fiverr safety bot detected violation after that buyer used same review related words in both orders. i explained to CS team everything but they stick with they decision. 

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wordpresssp Rising Star

wordpresssp

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4 minutes ago, farzanatech said:

@abbas374 They are not helping me and not trying to understand that there was no mistake from my side. Fiverr safety bot detected violation after that buyer used same review related words in both orders. i explained to CS team everything but they stick with they decision. 

Sorry about that. In your first screenshot, it says you mentioned leaving a review. So isn't the issue anymore? 

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