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I am so sorry to hear that, but please bear in mind that this is a very busy season for everyone here at Fiverr. 

You can contact the Customer Support in two ways, by opening a ticket https://www.fiverr.com/support_tickets/new  or by sending them an email to support@fiverr.com. They should reply within 24h-48h. Please do not worry, they will work quickly to resolve any issue you might have.

Thank you.

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