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Order completion rate decreasing automatically

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Hi community,
I need to know about the order completion rate happening with me right now.
There is no cancelled order in my analytics rest than 1 which client placed by mistake and CS cancelled it on my request without affecting my completion rate.
Now what I am seeing in my cancellation is 1 order which was cancelled by CS and 1 is N/A.
My order completion is decreasing 1 or 2% on daily basis.
Is there anyone who knows what is actually happening with me?
Looking forward to a great response.


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