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What if a buyer cancels the order just after delivery

bluestar_assoc

By bluestar_assoc
in My Fiverr Experience

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bluestar_assoc Rookie

bluestar_assoc

Posted
Posted

Hello everyone,
Today a client got the delivery and is not responding even he is online maximum time. I have question that, what if the client takes my delivered works and and cancels the order. The client is a BUYER (also a seller). If this happens I will be in big trouble. He got the works, he will get the refund, and will sell my works to his client. He will GROW. But what about my profile, it will get a BAD impression.
Regards,
BlueStar Assoc.

mariashtelle1 Grand Master

mariashtelle1

Posted
Posted

Hello everyone,

Today a client got the delivery and is not responding even he is online maximum time. I have question that, what if the client takes my delivered works and and cancels the order. The client is a BUYER (also a seller). If this happens I will be in big trouble. He got the works, he will get the refund, and will sell my works to his client. He will GROW. But what about my profile, it will get a BAD impression.

Regards,

BlueStar Assoc.

Today a client got the delivery and is not responding even he is online maximum time

Let’s worry about problems as they come. He didn’t ask for cancellation yet so there is no point in this conversation.

What is important is that if you delivered your work he doesn’t have to respond to you. Order will just autocomplete itself in 3 days and that’s it.

If you think he is reselling your work then most likely he is just waiting for a feedback from his client :woman_shrugging:

bluestar_assoc Rookie

bluestar_assoc

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Thanks Mariashtelle1 for replying but the client tried to cancel the order 3 times before getting the first delivery. I was one who was declining because it wasn’t my problem. Since he is my first ever client in FIVERR I offered him a deal in which I told him, "you’ll be getting PREMIUM PACKAGE SERVICE in BASIC PACKAGE within the delivery period without any time and price extension. And fortunately he requested a Revision. Our team gave their maximum efforts to make him happy. But now he is not responding even he is online everytime.

genuineguidance Mentor

genuineguidance

Posted
Posted

Thanks Mariashtelle1 for replying but the client tried to cancel the order 3 times before getting the first delivery. I was one who was declining because it wasn’t my problem. Since he is my first ever client in FIVERR I offered him a deal in which I told him, "you’ll be getting PREMIUM PACKAGE SERVICE in BASIC PACKAGE within the delivery period without any time and price extension. And fortunately he requested a Revision. Our team gave their maximum efforts to make him happy. But now he is not responding even he is online everytime.

That is where you made a huge mistake - giving this guy premium services for basic prices. He knows you are weak and can take advantage.

This is why he tried to cancel 3 times. I hope you do not have “unlimited revisions” on this Gig he ordered? If so, expect problems not only from this one, but future buyers.

Also, do NOT message this buyer. You delivered the finished product, so the ball is in their court and if they want to reach out, that is up to them. If you message them asking them to complete the order, review you or anything else, they can report you for spamming them and you would get a warning.

Just think positively for the time being and that they will accept the order and you will get paid. There isn’t much you can really do at this point.

GG

bluestar_assoc Rookie

bluestar_assoc

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Thanks genuineguidance,

Your reply helped me a lot. I gave him PREMIUM PACKAGE SERVICE because I was in a position where he tried to cancel the order 3 times. And I knew if I accept the cancel order request then my profile would have suffered. So thats why I gave him this offer. So what can we do in such a position where the client is not telling his requirements but only cancelling order and keep on say " the seller can’t so the job ".

And now I will provide only 1 revision to all clients. But what about the money. Will I get or not. Its written “Delivered (in pink highlight)” and “this order will be marked as completed in 3 days”.

Regards,
BlueStar Associates

katakatica Grand Master

katakatica

Posted
Posted

Thanks genuineguidance,

Your reply helped me a lot. I gave him PREMIUM PACKAGE SERVICE because I was in a position where he tried to cancel the order 3 times. And I knew if I accept the cancel order request then my profile would have suffered. So thats why I gave him this offer. So what can we do in such a position where the client is not telling his requirements but only cancelling order and keep on say " the seller can’t so the job ".

And now I will provide only 1 revision to all clients. But what about the money. Will I get or not. Its written “Delivered (in pink highlight)” and “this order will be marked as completed in 3 days”.

Regards,

BlueStar Associates

Hi!

I had something similar a couple days ago - someone placed a huge order and cancelled it within 10 minutes (I didn’t even have any instructions). I probably wouldn’t have gone through with the order (although I do understand this was your first) but going through CS could have (probably) saved your account. What I would worry about in your case is either a bad review (or cancellation now, which would make a 100% cancellation rate if this was your only order). But there’s good chance they just won’t review you and let you have the money since you did put a lot of effort into the order - you will see what happens next. (Don’t contact them, just let the order close on its own. unless they try to cancel again you’ll be fine!)

mdahsanhabib016 Rookie

mdahsanhabib016

Posted
Posted

Today a client got the delivery and is not responding even he is online maximum time

Let’s worry about problems as they come. He didn’t ask for cancellation yet so there is no point in this conversation.

What is important is that if you delivered your work he doesn’t have to respond to you. Order will just autocomplete itself in 3 days and that’s it.

If you think he is reselling your work then most likely he is just waiting for a feedback from his client :woman_shrugging:

Thanks Maria for your best explanation.

bluestar_assoc Rookie

bluestar_assoc

Posted
  • Author
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Hi!

I had something similar a couple days ago - someone placed a huge order and cancelled it within 10 minutes (I didn’t even have any instructions). I probably wouldn’t have gone through with the order (although I do understand this was your first) but going through CS could have (probably) saved your account. What I would worry about in your case is either a bad review (or cancellation now, which would make a 100% cancellation rate if this was your only order). But there’s good chance they just won’t review you and let you have the money since you did put a lot of effort into the order - you will see what happens next. (Don’t contact them, just let the order close on its own. unless they try to cancel again you’ll be fine!)

Today I got the message “order marked as completed automatically” but unfortunately no reviews. Hope to get some good and trustable clients. And I got 4$ instead of 5$. Is it FIVERR who took 1$??. or something else happened??.

katakatica Grand Master

katakatica

Posted
Posted

Today I got the message “order marked as completed automatically” but unfortunately no reviews. Hope to get some good and trustable clients. And I got 4$ instead of 5$. Is it FIVERR who took 1$??. or something else happened??.

Fiverr takes 20% (it’s normal!) both off the order price and tips. And as long as it’s completed that’s a good thing! Reviews will come slowly so don’t worry about that!

mariashtelle1 Grand Master

mariashtelle1

Posted
Posted

Today its 3 days later when I delivered him the order. Can the buyer review me now or not. Cause I’m gonna block him now. :roll_eyes:

Can the buyer review me now or not

Yes he can.

I see you didn’t read the rules that you signed and agreed to.

As per fiverr TOS clients can reviews your work within 10 days.

  • 7 months later...
shayan_bux786 Newbie

shayan_bux786

Posted
Posted

Hi! Bluestar_assoc. I have read your posts and I came to know that your matter is somehow very similar to me. I deleivered my order which was of 3 website pages. Then the buyer just then start asking for another page which was not incuded in the deal. Then I just replied that "I have deleivered the order at time.❤ Thanks" and did'nt replied after that. Then after some time he opened a dispute to cancel the order in which he was making lame excuses. I declined the cancellation request with my own reply. Then he kept quite for days and today he again sent a dispute to cancel the order and I declined that too. So, will this go back and forth or stop somewhere. He still have 3 revisions, If he want any changes too. But he just want the work for free and cancel the order. How did you get paid in this situation?

  • 6 months later...

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