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Customer service preformence


lior100

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Guest lloydsolutions

is that based on your last expierience ?

is there some seasonal over load?

It is based on forum posts and seems to be due to the pandemic.

Here is a topic: you may find interesting.

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It depends, in my experience the response time can vary considerably.
I am not sure why… maybe it depends on the types of questions. There are different types of queries, perhaps some problems have priority over others (or maybe some ticket categories are simply overburdened, and it takes longer for CS to answer them).

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My last experience was 3 months ago…it was smooth and they responded me in just 4 hours ! human reply !

But I guess its depends on the what level you are…!

im level two. in the past the service was better, could be that new users are preferred? I doubt it.

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i appreciate fiverr customer service response.

I waited a lot of time and basically the answer was just an explanation of the problem and not even a suggestion for a solution. it seems they focus on being polite and not problem solving. I reached a solution with the client and just wanted them to confirm the event will not effect my rating and even that needed more than one email.

I think they should implement rating system like we have

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Guest lloydsolutions

I don’t think the pandemic can effect that. I’m sure they are doing home office.

I don’t think the pandemic can effect that.

In addition to what @imagination7413 posted:

The pandemic has brought an influx of new sellers to Fiverr which has substantially increased the workload placed on Customer Support.

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