How to delay delivery time without making buyer pay for extras?

[Guest caesar_english]

I looked through the website and used the search bar in the forum but I didn’t find a solution, so I’m sorry if this has already been asked or it’s obvious. I may have missed it because I’m also a little out of it because I just got the news of a bad emergency in my family, which is why I’m asking this.

Is there a way to delay delivery time without making the buyer pay? I have an order with an old-time client that I’m sure would have no problem if I extended the delivery time for a few days. However, the only way I can do that through the order page is to offer an extra-service and add a number of days for that service. But it asks me to put a price higher than 5$ and I don’t want the buyer to pay, since the problem is mine.

Is there any other way to extend delivery time for an order?

[uk1000]

Click on “visit the resolution centre” near the top of the order page. Select “ask the buyer to extend the delivery time” or something like that, and select the number of days you need and you can enter the reason why in a text box.